Associate Director of Member Engagement Experience
Beacon Hill, Boston, MA, United States
Title: Associate Director Member Engagement Enablement
Onsite Requirements: Hybrid
Duration: 6 months with potential for conversion
Day-to-Day Responsibilities
Act as the primary business partner to technology teams for member engagement platforms and data.
Lead day-to-day business oversight of a member engagement data platform, including phased enhancements and roadmap alignment.
Translate business needs and use cases into clear technical requirements and priorities.
Ensure data flows correctly across engagement tools (CRM, email/SMS, analytics, orchestration platforms).
Partner with engagement program leaders, analytics, clinical, marketing, service, and tech teams to support member engagement initiatives.
Oversee and support email and SMS engagement capabilities from a business perspective.
Evaluate and help advance new tools and capabilities (e.g., AI, automation, personalization) that improve member engagement.
Clearly communicate complex technical concepts to non-technical stakeholders and explain prioritization decisions.
Build strong relationships across a matrixed organization and influence without direct authority.
Support future growth of the function, with potential people leadership over time
Must-Have Requirements
10+ years of experience in health-related technology roles.
Strong health plan experience, especially working with healthcare or member data.
Deep understanding of healthcare data infrastructure (how data is structured, stored, defined, and flows between systems).
Ability to bridge business and technology - comfortable working closely with engineers, data teams, and business leaders.
Experience with CRM, engagement, or omni-channel communication platforms (email/SMS).
Strong technical fluency paired with the ability to drive business outcomes.
Proven success working cross-functionally in complex, regulated environments.
Excellent communication skills, including explaining complex topics to varied audiences.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
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Act as the primary business partner to technology teams for member engagement platforms and data.
Lead day-to-day business oversight of a member engagement data platform, including phased enhancements and roadmap alignment.
Translate business needs and use cases into clear technical requirements and priorities.
Ensure data flows correctly across engagement tools (CRM, email/SMS, analytics, orchestration platforms).
Partner with engagement program leaders, analytics, clinical, marketing, service, and tech teams to support member engagement initiatives.
Oversee and support email and SMS engagement capabilities from a business perspective.
Evaluate and help advance new tools and capabilities (e.g., AI, automation, personalization) that improve member engagement.
Clearly communicate complex technical concepts to non-technical stakeholders and explain prioritization decisions.
Build strong relationships across a matrixed organization and influence without direct authority.
Support future growth of the function, with potential people leadership over time
Must-Have Requirements
10+ years of experience in health-related technology roles.
Strong health plan experience, especially working with healthcare or member data.
Deep understanding of healthcare data infrastructure (how data is structured, stored, defined, and flows between systems).
Ability to bridge business and technology - comfortable working closely with engineers, data teams, and business leaders.
Experience with CRM, engagement, or omni-channel communication platforms (email/SMS).
Strong technical fluency paired with the ability to drive business outcomes.
Proven success working cross-functionally in complex, regulated environments.
Excellent communication skills, including explaining complex topics to varied audiences.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
#J-18808-Ljbffr