Director, IT Operations (Investment Banking/Asset Management)
PRI Technology, New York, NY, United States
I have a full time opportunity for a Director of IT Operations for one of our top tier investment management firms in Midtown Manhattan. This role will lead the day-to-day operations of the firms critical technology infrastructure, ensuring seamless performance, efficient change management, and successful new technology deployments.
This role reports in directly to the VP of Information Technology.
*** This does come with a very generous base salary and employee benefits package ***
*** This role is hybrid, 3 days onsite and 2 days remote ***
Responsibilities
Oversee the day-to-day operation and performance of all IT infrastructure components, including servers, networks, storage, security systems, backup platforms; operating systems, virtualization, replication, and utility software; server-based applications and database environments; and all network-attached peripheral devices and applications critical to investment banking operations.
Develop and implement a comprehensive infrastructure standard for cloud, voice/data networks, servers, storage, security, data management and user accounts.
Plans and manages the support of new infrastructure technologies and associated performance and reliability. Responsible for coordinating troubleshooting server, network, and storage problem events for timely resolution.
Works with third party outsourced service providers and operations vendors to develop and implement standards, procedures, processes for the operations group.
Provides concise and well-written outage notification reports and user communication notices working with other technical staff and third party operations support vendors.
Works across the department to develop, document, and improve service delivery, enhance operational efficiency, and foster technical and procedural innovation around cloud technology.
Stays current on emerging IT infrastructure technologies and best practices.
Participates in the development and implementation of IT strategic initiatives.
Provides input to the selection, configuration, and management of IT infrastructure monitoring tools.
Develop and implement customized dashboards and visualizations to communicate IT infrastructure status to stakeholders effectively.
Analyze monitoring data to identify trends, root cause problems, and opportunities for improvement.
Implement reporting and analytics tools to track key performance indicators (KPIs) and measure service delivery effectiveness.
Interacts with vendors and service providers to ensure efficient service delivery and accountability.
Recruits, retains, develops, coaches, and conducts periodic performance reviews for staff as appropriate.
Qualifications
Broad working knowledge of current and emerging infrastructure, systems, storage, and software technologies as well as the policies, procedures, and current technologies applicable to managing and maintaining firm operations.
Strong leadership, customer service, and communication skills — as well as the analytical and financial skills necessary to direct resources and interact with internal staff and vendors.
Hands-on experience with crisis management and ability to influence and manage at all levels of the organization
Strong supervisory and people management including demonstrated ability to accurately and fairly assess candidates and staff, and provide coach and development opportunities for staff.
In-depth knowledge and experience with major cloud platforms like Azure, (preferred)
Foster a culture of operational excellence by establishing efficient procedures, processes, and policies.
Collaborates closely with key stakeholders across the firm to ensure a robust, secure, and cost-effective technology environment.
4 year college degree, Bachelors
Lori Sklarski
Senior Technical Recruiter
PRI Technology
P: 973.732.5454 x27
C: 973.432.9968
F: 973.732.5456
Lori.sklarski@pritechnology.com
www.pritechnology.com
#J-18808-Ljbffr
This role reports in directly to the VP of Information Technology.
*** This does come with a very generous base salary and employee benefits package ***
*** This role is hybrid, 3 days onsite and 2 days remote ***
Responsibilities
Oversee the day-to-day operation and performance of all IT infrastructure components, including servers, networks, storage, security systems, backup platforms; operating systems, virtualization, replication, and utility software; server-based applications and database environments; and all network-attached peripheral devices and applications critical to investment banking operations.
Develop and implement a comprehensive infrastructure standard for cloud, voice/data networks, servers, storage, security, data management and user accounts.
Plans and manages the support of new infrastructure technologies and associated performance and reliability. Responsible for coordinating troubleshooting server, network, and storage problem events for timely resolution.
Works with third party outsourced service providers and operations vendors to develop and implement standards, procedures, processes for the operations group.
Provides concise and well-written outage notification reports and user communication notices working with other technical staff and third party operations support vendors.
Works across the department to develop, document, and improve service delivery, enhance operational efficiency, and foster technical and procedural innovation around cloud technology.
Stays current on emerging IT infrastructure technologies and best practices.
Participates in the development and implementation of IT strategic initiatives.
Provides input to the selection, configuration, and management of IT infrastructure monitoring tools.
Develop and implement customized dashboards and visualizations to communicate IT infrastructure status to stakeholders effectively.
Analyze monitoring data to identify trends, root cause problems, and opportunities for improvement.
Implement reporting and analytics tools to track key performance indicators (KPIs) and measure service delivery effectiveness.
Interacts with vendors and service providers to ensure efficient service delivery and accountability.
Recruits, retains, develops, coaches, and conducts periodic performance reviews for staff as appropriate.
Qualifications
Broad working knowledge of current and emerging infrastructure, systems, storage, and software technologies as well as the policies, procedures, and current technologies applicable to managing and maintaining firm operations.
Strong leadership, customer service, and communication skills — as well as the analytical and financial skills necessary to direct resources and interact with internal staff and vendors.
Hands-on experience with crisis management and ability to influence and manage at all levels of the organization
Strong supervisory and people management including demonstrated ability to accurately and fairly assess candidates and staff, and provide coach and development opportunities for staff.
In-depth knowledge and experience with major cloud platforms like Azure, (preferred)
Foster a culture of operational excellence by establishing efficient procedures, processes, and policies.
Collaborates closely with key stakeholders across the firm to ensure a robust, secure, and cost-effective technology environment.
4 year college degree, Bachelors
Lori Sklarski
Senior Technical Recruiter
PRI Technology
P: 973.732.5454 x27
C: 973.432.9968
F: 973.732.5456
Lori.sklarski@pritechnology.com
www.pritechnology.com
#J-18808-Ljbffr