Default Specialist II
Fay Servicing, Tampa, FL, United States
Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well as other specialty products like Non-QM, jumbo, business purpose loans.
Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.
Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.
Reporting to the AVP, Default Reporting and Claims, this position is responsible for the accurate and timely production of default reports. This position analyzes default data and processes standard claims on mortgage loan files, ensuring data integrity and compliance with regulatory standards.
This role collaborates with internal departments and stakeholders to address data discrepancies and assist in maintaining reporting accuracy, contributing to the overall efficiency of reporting processes. Additionally, this position develops relationships with claim vendors, monitoring timelines to ensure claim milestones are completed timely.
Qualifications
High school diploma or GED required; Associate or Bachelor’s degree preferred
3+ years' experience in the mortgage servicing industry
2+ years' experience with Agency Servicing, Default Reporting, or Claims
2+ years' experience with agency reporting requirements, claim filing, auditing of financial information, and mortgage documents, including collateral
1+ years' experience working in a fast-paced work environment
Solid skills and experience in MS Word, Excel, and Outlook
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client-focused with strong execution skills and results orientation
High level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups
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Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $23.94-$27.40 per hour
This position is eligible for an annual discretionary bonus
Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.
Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.
Reporting to the AVP, Default Reporting and Claims, this position is responsible for the accurate and timely production of default reports. This position analyzes default data and processes standard claims on mortgage loan files, ensuring data integrity and compliance with regulatory standards.
This role collaborates with internal departments and stakeholders to address data discrepancies and assist in maintaining reporting accuracy, contributing to the overall efficiency of reporting processes. Additionally, this position develops relationships with claim vendors, monitoring timelines to ensure claim milestones are completed timely.
Qualifications
High school diploma or GED required; Associate or Bachelor’s degree preferred
3+ years' experience in the mortgage servicing industry
2+ years' experience with Agency Servicing, Default Reporting, or Claims
2+ years' experience with agency reporting requirements, claim filing, auditing of financial information, and mortgage documents, including collateral
1+ years' experience working in a fast-paced work environment
Solid skills and experience in MS Word, Excel, and Outlook
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client-focused with strong execution skills and results orientation
High level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups
Submit Your Resume to Learn More
Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $23.94-$27.40 per hour
This position is eligible for an annual discretionary bonus
Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr