Service Sales Engineer - Northeast
Leybold USA Inc., Boston, MA, United States
Overview
We at Leybold Vacuum, part of the Atlas Copco Group, believe that there is always a better way. Our spirit drives us to provide leading‑edge technology, innovative and sustainable products, along with best‑in‑class service to customers worldwide. You will join a collaborative, inclusive and flexible work environment that offers competitive compensation and comprehensive wellness & benefits programs. In this key, high‑impact position you will work with applications engineers, product engineers and account managers to design and offer Leybold service and solutions that help clients supercharge their process efficiencies. Acting as the service sales liaison between the Leybold factory and the client, you will teach companies how to maximize the life cycle of their equipment through the VTS Service Ladder. Main Responsibilities
Balance time between home office and on‑site work at technologically advanced factories to demonstrate to engineers and management how to maximize equipment life by teaching and promoting the VTS Service Ladder. Promote Leybold's service products (Service Ladder) by understanding failure modes and offering customers solutions that mitigate downtime and/or failure, maximizing the COO while delivering a positive customer experience across all markets, including metallurgy, materials, architectural glass, energy, food production technology, aerospace, automotive, electric vehicle, freeze drying, silicon carbide, high‑tech ceramics and more. Develop and implement a vision to expand business in a geographic region, encompassing existing clients and new opportunities for Leybold products and services. Delight customers by providing outstanding technical support, service, and product selection assistance. Maintain company property—such as a company car, computer, office equipment, customer demo/loaner products and consignment stock—when in your control or at customer sites. Lead the selling of the Leybold Services product range. Collaborate with the equipment sales team to conduct operational reviews at accounts, secure repeat orders and present service as a differentiator to penetrate new business. Prepare materials for presentations and deliver service sales presentations as needed. Focus on developing new business from customers that have not had their pumps serviced, are lost, due for service, newly installed equipment or competitive equipment. Analyze potential needs of assigned customers and coordinate with internal teams to deliver one‑stop vacuum after‑sales service solutions. Requirements
Education:
Engineering/science degree or technical equivalent (engineering related job experience). Skills & Knowledge:
Self‑generated leads through cold calling, blitzing, research, networking, and territory driving; experience in on‑site customer‑facing roles; excellent interpersonal, oral, and written communication; ability to convey technical information; create custom solutions by integrating technical resources; teamwork, adaptability, task focus and prioritization; strong PC skills (MS Office, Word, Excel, PowerPoint). Other Requirements:
Prospecting and selling mentality; background in technical operational side and rotating equipment sales; high energy, curiosity, commitment, quick learner, thinking outside the box; military veterans encouraged to apply; ability to work independently in a home office; aptitude in mechanical, vacuum and fluid systems is a plus; valid driver’s license required. In Return, We Offer You
A culture that embraces change and feedback. Individual learning opportunities, global job prospects and technical training from our academy. High standards for safety and well‑being at work. A competitive compensation package, including relocation assistance, medical/dental/vision, vacation, sick and holiday pay, 401(k), parental/maternal leave, short‑term and long‑term disability and more. Compensation
The starting salary depends on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on qualifications. Location Based Pay Ranges:
$78,200–$104,500 in NY, CT, MA. LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veterans. Physical Demands & Work Environment
Regular exposure to moving mechanical parts and outdoor conditions. Frequent exposure to fumes or airborne particles. Occasional exposure to heights, chemicals, electrical shock, vibration. Loud noise environment. Physical Requirements
Regularly sit, stand, walk, climb stairs, talk, and hear. Occasionally use hands/fingers for typing/dialing; climb, balance, stoop, kneel, crouch, crawl, and reach. Lift/move up to 25 lbs; occasionally up to 50 lbs (pumps/accessories). Frequent computer use; vision requirements include close, color, distance, depth perception, and focus adjustment. Work Setup
100% remote. Travel required ~50% of the time, often overnight/multi‑day. Scope of the Role
Geographic Scope:
Domestic; Northeast Region of the US. Interaction:
Internal teams and external clients. Influencing Factors:
Market conditions, customer needs, technical requirements. Financial Impact:
Directly responsible for annual service revenue; manages % of regional service targets. Service Reach:
Supports multiple functions/customers. Direct Reports:
None. Uniting Curious Minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds—and you could be one of them.
#J-18808-Ljbffr
We at Leybold Vacuum, part of the Atlas Copco Group, believe that there is always a better way. Our spirit drives us to provide leading‑edge technology, innovative and sustainable products, along with best‑in‑class service to customers worldwide. You will join a collaborative, inclusive and flexible work environment that offers competitive compensation and comprehensive wellness & benefits programs. In this key, high‑impact position you will work with applications engineers, product engineers and account managers to design and offer Leybold service and solutions that help clients supercharge their process efficiencies. Acting as the service sales liaison between the Leybold factory and the client, you will teach companies how to maximize the life cycle of their equipment through the VTS Service Ladder. Main Responsibilities
Balance time between home office and on‑site work at technologically advanced factories to demonstrate to engineers and management how to maximize equipment life by teaching and promoting the VTS Service Ladder. Promote Leybold's service products (Service Ladder) by understanding failure modes and offering customers solutions that mitigate downtime and/or failure, maximizing the COO while delivering a positive customer experience across all markets, including metallurgy, materials, architectural glass, energy, food production technology, aerospace, automotive, electric vehicle, freeze drying, silicon carbide, high‑tech ceramics and more. Develop and implement a vision to expand business in a geographic region, encompassing existing clients and new opportunities for Leybold products and services. Delight customers by providing outstanding technical support, service, and product selection assistance. Maintain company property—such as a company car, computer, office equipment, customer demo/loaner products and consignment stock—when in your control or at customer sites. Lead the selling of the Leybold Services product range. Collaborate with the equipment sales team to conduct operational reviews at accounts, secure repeat orders and present service as a differentiator to penetrate new business. Prepare materials for presentations and deliver service sales presentations as needed. Focus on developing new business from customers that have not had their pumps serviced, are lost, due for service, newly installed equipment or competitive equipment. Analyze potential needs of assigned customers and coordinate with internal teams to deliver one‑stop vacuum after‑sales service solutions. Requirements
Education:
Engineering/science degree or technical equivalent (engineering related job experience). Skills & Knowledge:
Self‑generated leads through cold calling, blitzing, research, networking, and territory driving; experience in on‑site customer‑facing roles; excellent interpersonal, oral, and written communication; ability to convey technical information; create custom solutions by integrating technical resources; teamwork, adaptability, task focus and prioritization; strong PC skills (MS Office, Word, Excel, PowerPoint). Other Requirements:
Prospecting and selling mentality; background in technical operational side and rotating equipment sales; high energy, curiosity, commitment, quick learner, thinking outside the box; military veterans encouraged to apply; ability to work independently in a home office; aptitude in mechanical, vacuum and fluid systems is a plus; valid driver’s license required. In Return, We Offer You
A culture that embraces change and feedback. Individual learning opportunities, global job prospects and technical training from our academy. High standards for safety and well‑being at work. A competitive compensation package, including relocation assistance, medical/dental/vision, vacation, sick and holiday pay, 401(k), parental/maternal leave, short‑term and long‑term disability and more. Compensation
The starting salary depends on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on qualifications. Location Based Pay Ranges:
$78,200–$104,500 in NY, CT, MA. LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veterans. Physical Demands & Work Environment
Regular exposure to moving mechanical parts and outdoor conditions. Frequent exposure to fumes or airborne particles. Occasional exposure to heights, chemicals, electrical shock, vibration. Loud noise environment. Physical Requirements
Regularly sit, stand, walk, climb stairs, talk, and hear. Occasionally use hands/fingers for typing/dialing; climb, balance, stoop, kneel, crouch, crawl, and reach. Lift/move up to 25 lbs; occasionally up to 50 lbs (pumps/accessories). Frequent computer use; vision requirements include close, color, distance, depth perception, and focus adjustment. Work Setup
100% remote. Travel required ~50% of the time, often overnight/multi‑day. Scope of the Role
Geographic Scope:
Domestic; Northeast Region of the US. Interaction:
Internal teams and external clients. Influencing Factors:
Market conditions, customer needs, technical requirements. Financial Impact:
Directly responsible for annual service revenue; manages % of regional service targets. Service Reach:
Supports multiple functions/customers. Direct Reports:
None. Uniting Curious Minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds—and you could be one of them.
#J-18808-Ljbffr