Underwriting Tech Support Representative
SFM Mutual Insurance Company, Nashville, TN, United States
Requisition Number : UNDER001624
Posted: March 26, 2026
Full-Time
Remote
Hourly Range: $24.16 USD to $33.83 USD
Locations
Showing 1 location Minnesota 3500 American Blvd West Suite 700 Bloomington, MN 55431, USA Wisconsin Wisconsin, USA Lincoln, NE 3335 South 42nd Street Lincoln, NE 68506, USA Des Moines, IA, USA Indianapolis, IN Indianapolis, IN 46077, USA Location:
Bloomington, Minnesota (Remote) |
Applicants must live in MN, IA, WI, SD, IN, KS or NE. Some travel to MN may be required for this job. Pay:
$24.16 to $33.83 per hour Ranked #8 Top Workplace – Midsize Employer, MN About the Role
If you’re detail-oriented, enjoy working behind the scenes, and like making processes run smoothly, this role is for you. As an Underwriting Support Representative, you’ll play a key part in keeping policy changes accurate, timely, and organized—supporting underwriters and ensuring a seamless experience for internal teams and customers. What You’ll Do
Evaluate and process endorsement change requests, ensuring updates to policies are accurate, complete, and aligned with procedures. Enter and manage policy transactions in internal systems, including cancellations, reinstatements, and policy updates. Support underwriting teams by handling administrative tasks, running reports, and assisting with projects and assignments. Maintain organized electronic underwriting files, particularly for endorsements and policy changes. Communicate clearly with underwriters and internal teams, responding to emails and sharing important policy information. Assist with dividend plans, retention calculations, and reporting for program or group accounts. Deliver consistent, high-quality service while meeting service-level expectations and team standards. Collaborate with team members, agents, and other stakeholders to meet goals. What We’ll Like About You
2-year degree or equivalent experience, plus at least 2 years of customer service in a professional setting. Strong attention to detail and accuracy with data and policy information. Organized with the ability to manage multiple priorities and deadlines. Solid communication skills and comfort working with cross-functional teams. Comfort with numbers; good math and analytical skills. Proactive, eager to learn, and interested in building knowledge in insurance underwriting and finance. Able to work independently and collaboratively. Proficient in Microsoft Office (Excel, Word) and adept at navigating systems. Why You’ll Love Working Here
We offer a balanced, rewarding, and supportive work life with benefits such as: Comprehensive medical, dental, and vision coverage (plus HSA/FSA options). Significant cash benefit if you opt out of our health plan. Flexible hybrid work environment. 401(k) with Traditional and Roth options + company match. Contributions toward student loan repayment. Generous PTO, 9 paid holidays, and paid parental leave. Monthly home internet allowance. Free life insurance, short-term & long-term disability coverage. Incentive bonus opportunities. Discounts on gyms, fitness apps, and wellness programs. Who We Are
SFM is the leading workers’ compensation insurer in Minnesota, with a growing presence across the Midwest. We’re proud to be recognized as a Top Workplace (#8 midsize employer in MN) and are committed to our employees and doing what’s right. The base pay posted is one component of SFM’s total compensation package. Salary range depends on candidate’s knowledge, skills, abilities, experience, and education, and internal equity. Work Environment and Equal Opportunity
Work takes place in a remote semi-paperless environment within a home office or in-office setting. The role may require standing, walking, using hands and fingers, and occasional lifting up to 20 pounds. Equal Opportunity Employer statements apply, and SFM participates in E-Verify. Applicants have rights under Federal Employment Laws.
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Showing 1 location Minnesota 3500 American Blvd West Suite 700 Bloomington, MN 55431, USA Wisconsin Wisconsin, USA Lincoln, NE 3335 South 42nd Street Lincoln, NE 68506, USA Des Moines, IA, USA Indianapolis, IN Indianapolis, IN 46077, USA Location:
Bloomington, Minnesota (Remote) |
Applicants must live in MN, IA, WI, SD, IN, KS or NE. Some travel to MN may be required for this job. Pay:
$24.16 to $33.83 per hour Ranked #8 Top Workplace – Midsize Employer, MN About the Role
If you’re detail-oriented, enjoy working behind the scenes, and like making processes run smoothly, this role is for you. As an Underwriting Support Representative, you’ll play a key part in keeping policy changes accurate, timely, and organized—supporting underwriters and ensuring a seamless experience for internal teams and customers. What You’ll Do
Evaluate and process endorsement change requests, ensuring updates to policies are accurate, complete, and aligned with procedures. Enter and manage policy transactions in internal systems, including cancellations, reinstatements, and policy updates. Support underwriting teams by handling administrative tasks, running reports, and assisting with projects and assignments. Maintain organized electronic underwriting files, particularly for endorsements and policy changes. Communicate clearly with underwriters and internal teams, responding to emails and sharing important policy information. Assist with dividend plans, retention calculations, and reporting for program or group accounts. Deliver consistent, high-quality service while meeting service-level expectations and team standards. Collaborate with team members, agents, and other stakeholders to meet goals. What We’ll Like About You
2-year degree or equivalent experience, plus at least 2 years of customer service in a professional setting. Strong attention to detail and accuracy with data and policy information. Organized with the ability to manage multiple priorities and deadlines. Solid communication skills and comfort working with cross-functional teams. Comfort with numbers; good math and analytical skills. Proactive, eager to learn, and interested in building knowledge in insurance underwriting and finance. Able to work independently and collaboratively. Proficient in Microsoft Office (Excel, Word) and adept at navigating systems. Why You’ll Love Working Here
We offer a balanced, rewarding, and supportive work life with benefits such as: Comprehensive medical, dental, and vision coverage (plus HSA/FSA options). Significant cash benefit if you opt out of our health plan. Flexible hybrid work environment. 401(k) with Traditional and Roth options + company match. Contributions toward student loan repayment. Generous PTO, 9 paid holidays, and paid parental leave. Monthly home internet allowance. Free life insurance, short-term & long-term disability coverage. Incentive bonus opportunities. Discounts on gyms, fitness apps, and wellness programs. Who We Are
SFM is the leading workers’ compensation insurer in Minnesota, with a growing presence across the Midwest. We’re proud to be recognized as a Top Workplace (#8 midsize employer in MN) and are committed to our employees and doing what’s right. The base pay posted is one component of SFM’s total compensation package. Salary range depends on candidate’s knowledge, skills, abilities, experience, and education, and internal equity. Work Environment and Equal Opportunity
Work takes place in a remote semi-paperless environment within a home office or in-office setting. The role may require standing, walking, using hands and fingers, and occasional lifting up to 20 pounds. Equal Opportunity Employer statements apply, and SFM participates in E-Verify. Applicants have rights under Federal Employment Laws.
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