Senior Field Training Manager
Biotronik, Oswego, IL, United States
Senior Field Training Manager
BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results‑oriented cooperation of our employees.
The Sr. Field Training Manager is responsible for establishing best practices and continuous process improvement for US‑based training initiatives targeted primarily at field sales and clinical support employees, as well as customer‑facing education programs. The Sr. Field Training Manager leads the development of training which provides in‑depth technical knowledge of products, therapies, processes, and product benefits. The Sr. Field Training Manager is also responsible for supporting the certification progress of new hires and provides training and guidance to the field mentors.
Essential Functions The Sr. Field Training Manager’s responsibilities include the following:
Lead the development and implementation of education programs aligned with Training and Education department activities and corporate goals and objectives
Coordinate the preparation of presentations, lectures, publications, and online training content related to BIOTRONIK’s products, new hire onboarding, customer‑facing education, etc.
Provide training and guidance to the field mentors and support the certification progress of new hires
Maintain expertise on products, therapies and product benefits versus the competition and acquire knowledge on new BIOTRONIK therapies and competitor products
Provide instructional support for the facilitation of education programs
Maintain and apply expertise in subject matter, instructional design, adult learning, and facilitation
Support the development of requirements for the training and certification of field employees
Support the development of department policies, procedures and work instructions including a formal certification manual
Build performance improvement capabilities and metrics that directly help the sales organization create and maintain a competitive advantage
Support a global training partnership
Manage Training Department‑owned customer field programs, including Preceptorships, Proctorships, and regional programs
Competencies
Adult Learning theory, instructional design, facilitation skills
Experience with CRM implant and follow‑up
Attention to detail
Self‑motivated
Ability to work autonomously as well as collaboratively
Required Education and Experience
BA/BS in Learning, Biology, Health Science, Engineering or Nursing
5 years of training and development experience
10 years of field clinical/sales experience in the Medical Device or Complex Pharmaceutical Industry
Experience in developing and leading technical training initiatives
Preferred Education and Experience
MA/MS in Learning or Education or MBA
10 years of training and development experience
IBHRE Certification
Experience developing and leading training for invasive medical device therapy
Certification in a nationally recognized training/facilitation course
Work Environment This job operates in a professional office environment whether on‑site or remote. This role routinely uses standard office equipment such as computers, camera, and phones.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a largely sedentary role; however, there will be some in‑person facilitation. This would require the ability to stand for long periods of time, move about the room to monitor workshops, and bend and lift equipment such as programmers (approximately 25 pounds). While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Position Type/Expected Hours of Work This position is full‑time. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand.
Travel If remote, approximately 25% domestic overnight travel expected. This includes travel to headquarters to facilitate classes, as well as support of customer training and congresses. There is potential for International travel to Global HQ in Berlin, but this would be rare.
Additional Eligibility Qualifications If the candidate does not possess current full certification with BIOTRONIK or a competitive CRM device company, they will be required to complete a modified version of BIOTRONIK’s CRM full field training & certification program.
Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
Location: Lake Oswego, OR
Apply now under: www.biotronik.com/careers
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Please note that applications sent by post will only be returned if a sufficiently stamped self‑addressed envelope is included.
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BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results‑oriented cooperation of our employees.
The Sr. Field Training Manager is responsible for establishing best practices and continuous process improvement for US‑based training initiatives targeted primarily at field sales and clinical support employees, as well as customer‑facing education programs. The Sr. Field Training Manager leads the development of training which provides in‑depth technical knowledge of products, therapies, processes, and product benefits. The Sr. Field Training Manager is also responsible for supporting the certification progress of new hires and provides training and guidance to the field mentors.
Essential Functions The Sr. Field Training Manager’s responsibilities include the following:
Lead the development and implementation of education programs aligned with Training and Education department activities and corporate goals and objectives
Coordinate the preparation of presentations, lectures, publications, and online training content related to BIOTRONIK’s products, new hire onboarding, customer‑facing education, etc.
Provide training and guidance to the field mentors and support the certification progress of new hires
Maintain expertise on products, therapies and product benefits versus the competition and acquire knowledge on new BIOTRONIK therapies and competitor products
Provide instructional support for the facilitation of education programs
Maintain and apply expertise in subject matter, instructional design, adult learning, and facilitation
Support the development of requirements for the training and certification of field employees
Support the development of department policies, procedures and work instructions including a formal certification manual
Build performance improvement capabilities and metrics that directly help the sales organization create and maintain a competitive advantage
Support a global training partnership
Manage Training Department‑owned customer field programs, including Preceptorships, Proctorships, and regional programs
Competencies
Adult Learning theory, instructional design, facilitation skills
Experience with CRM implant and follow‑up
Attention to detail
Self‑motivated
Ability to work autonomously as well as collaboratively
Required Education and Experience
BA/BS in Learning, Biology, Health Science, Engineering or Nursing
5 years of training and development experience
10 years of field clinical/sales experience in the Medical Device or Complex Pharmaceutical Industry
Experience in developing and leading technical training initiatives
Preferred Education and Experience
MA/MS in Learning or Education or MBA
10 years of training and development experience
IBHRE Certification
Experience developing and leading training for invasive medical device therapy
Certification in a nationally recognized training/facilitation course
Work Environment This job operates in a professional office environment whether on‑site or remote. This role routinely uses standard office equipment such as computers, camera, and phones.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a largely sedentary role; however, there will be some in‑person facilitation. This would require the ability to stand for long periods of time, move about the room to monitor workshops, and bend and lift equipment such as programmers (approximately 25 pounds). While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Position Type/Expected Hours of Work This position is full‑time. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand.
Travel If remote, approximately 25% domestic overnight travel expected. This includes travel to headquarters to facilitate classes, as well as support of customer training and congresses. There is potential for International travel to Global HQ in Berlin, but this would be rare.
Additional Eligibility Qualifications If the candidate does not possess current full certification with BIOTRONIK or a competitive CRM device company, they will be required to complete a modified version of BIOTRONIK’s CRM full field training & certification program.
Are you interested? Please apply online through our application management system! We are looking forward to welcoming you.
Location: Lake Oswego, OR
Apply now under: www.biotronik.com/careers
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Please note that applications sent by post will only be returned if a sufficiently stamped self‑addressed envelope is included.
#J-18808-Ljbffr