Director, VQ Operations
Vanderbilt University, Nashville, TN, United States
Overview
The Director, VQ Operations will be responsible for the development and design of timely, easily readable, detailed, and analytic summary reports to stakeholders and various positions within DAR. In addition, the Director will interpret users’ business needs then translate and assemble the reports to management or users of Oracle BI and OBIEE. About the Work Unit
The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs. You can visit our website for more information: https://www.vanderbilt.edu/dar/ Key Functions and Expected Performance
Manages the technology solutions for DAR which may include training, technical support, and oversight of the tools. Meets and collaborates with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals. Learns capabilities of technology tools and helps the department take advantage of full offerings of technology. Stays informed on new technology to assist in maximizing efficiencies and achieving departmental goals. Looks beyond symptoms to uncover underlying causes of problems and identify ways to resolve them. Demonstrates a sense of ownership, focusing on and driving critical issues to closure. Demonstrates strong understanding of Salesforce data to identify and elevate opportunities. Handles sensitive donor, parent, friend, and student information in the strictest confidence, according to departmental and institutional policies. Works cooperatively with Development and Alumni Relations colleagues. Maintains strong and effective relationships with Vanderbilt faculty and staff external to DAR. Performs other duties and responsibilities as assigned. Supervisory Relationships
This position does not have supervisory responsibility; this position reports administratively and functionally to the Assistant Vice Chancellor of VQ Operations. Work Environment
Hybrid role based in Nashville – in the office approximately 1 day per week depending on business needs. Education and Certifications
Bachelor’s degree is necessary. Relevant military experience and/or work experience can be substituted for required education. Experience and Skills
5 to 7 years of relevant experience is necessary. Relevant education can be substituted for required experience. Background in supporting technology tools such as Salesforce, Salesforce managed packages, Apsana, AI, GiveCampus, Mythos or similar tools. Superior verbal and written communication skills are necessary. Ability to exercise good judgment in the handling of confidential information. Ability to use current computer technology, such as Windows, Excel, Word, Teams, Salesforce, and Salesforce related applications. The ideal candidate will be a highly motivated, professional team player with courteous interpersonal skills and an excellent customer service attitude. Candidate must also have the capacity to perform in an intellectually rigorous and complex academic environment. The ability to apply sound judgment in all situations is required, as are excellent organizational skills with meticulous attention to detail. Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines, and adapt to changing priorities are essential. Key Characteristics of a Successful Team Member in this Work Unit
Holds oneself accountable; takes responsibility for failures as well as successes; and recognizes that trust is required to hold a team together. Shares information; communicates proactively; transmits knowledge; asks for advice and considers it thoughtfully. Genuinely values teamwork and co-workers. Expects and diverse excellence. Is proactive and focused on creative problem solving. Welcomes input into making things better. Places a high value on learning and improving. Is motivated. Manages time, activities, and outcomes well so that progress stays on track. Balances multiple, competing priorities simultaneously without becoming overwhelmed.
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The Director, VQ Operations will be responsible for the development and design of timely, easily readable, detailed, and analytic summary reports to stakeholders and various positions within DAR. In addition, the Director will interpret users’ business needs then translate and assemble the reports to management or users of Oracle BI and OBIEE. About the Work Unit
The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs. You can visit our website for more information: https://www.vanderbilt.edu/dar/ Key Functions and Expected Performance
Manages the technology solutions for DAR which may include training, technical support, and oversight of the tools. Meets and collaborates with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals. Learns capabilities of technology tools and helps the department take advantage of full offerings of technology. Stays informed on new technology to assist in maximizing efficiencies and achieving departmental goals. Looks beyond symptoms to uncover underlying causes of problems and identify ways to resolve them. Demonstrates a sense of ownership, focusing on and driving critical issues to closure. Demonstrates strong understanding of Salesforce data to identify and elevate opportunities. Handles sensitive donor, parent, friend, and student information in the strictest confidence, according to departmental and institutional policies. Works cooperatively with Development and Alumni Relations colleagues. Maintains strong and effective relationships with Vanderbilt faculty and staff external to DAR. Performs other duties and responsibilities as assigned. Supervisory Relationships
This position does not have supervisory responsibility; this position reports administratively and functionally to the Assistant Vice Chancellor of VQ Operations. Work Environment
Hybrid role based in Nashville – in the office approximately 1 day per week depending on business needs. Education and Certifications
Bachelor’s degree is necessary. Relevant military experience and/or work experience can be substituted for required education. Experience and Skills
5 to 7 years of relevant experience is necessary. Relevant education can be substituted for required experience. Background in supporting technology tools such as Salesforce, Salesforce managed packages, Apsana, AI, GiveCampus, Mythos or similar tools. Superior verbal and written communication skills are necessary. Ability to exercise good judgment in the handling of confidential information. Ability to use current computer technology, such as Windows, Excel, Word, Teams, Salesforce, and Salesforce related applications. The ideal candidate will be a highly motivated, professional team player with courteous interpersonal skills and an excellent customer service attitude. Candidate must also have the capacity to perform in an intellectually rigorous and complex academic environment. The ability to apply sound judgment in all situations is required, as are excellent organizational skills with meticulous attention to detail. Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines, and adapt to changing priorities are essential. Key Characteristics of a Successful Team Member in this Work Unit
Holds oneself accountable; takes responsibility for failures as well as successes; and recognizes that trust is required to hold a team together. Shares information; communicates proactively; transmits knowledge; asks for advice and considers it thoughtfully. Genuinely values teamwork and co-workers. Expects and diverse excellence. Is proactive and focused on creative problem solving. Welcomes input into making things better. Places a high value on learning and improving. Is motivated. Manages time, activities, and outcomes well so that progress stays on track. Balances multiple, competing priorities simultaneously without becoming overwhelmed.
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