Senior Director, Fulfillment Science & Technology
Chewy, Woburn, MA, United States
Our Opportunity
Chewy is seeking a
Senior Director of Fulfillment Science and Technology . The ideal candidate is a highly motivated, goal‑oriented, and hands‑on technology leader who thrives in a fast‑paced environment. This leader will build, manage, and develop a high‑performing team of people leaders, engineers, scientists, product managers, and program managers. The team is accountable for the science and technology solutions that power Chewy’s fulfillment network, including both large‑scale fulfillment centers supporting Chewy’s core business and smaller‑scale centers dedicated to Chewy’s Healthcare business. This multidisciplinary team has expertise in artificial intelligence, data science, research science, software engineering, industrial engineering, robotics engineering, business intelligence, and technical product management. The Senior Director will collaborate closely with senior leaders across Chewy’s business functions to drive key business outcomes, including net sales growth, customer experience improvements, and operational cost efficiency.
What You’ll Do
Lead a team of approximately 20 people leaders and 80 individual contributors across three sub‑teams: Design Engineering, Fulfillment Execution Technology, and Fulfillment Science.
Develop and own a multi‑year technology and science roadmap to achieve long‑term business goals focused on net sales growth, customer experience, and operational cost optimization.
Design and implement new fulfillment infrastructure, capabilities, processes, and systems.
Develop cutting‑edge automation and robotics solutions for Chewy’s fulfillment centers.
Create innovative data science, AI, and software solutions to optimize labor, inventory, and customer order management across Chewy’s fulfillment network.
Build reporting tools to monitor and manage fulfillment network performance.
Partner with cross‑functional leaders in Merchandising, Operations, Healthcare, Transportation, and Technology to define solutions, share insights, and improve key operational metrics.
What You’ll Need
Bachelor’s Degree (Engineering, MIS, CS, or related field)
12+ years of experience managing engineering, operations, or operations support teams
Experience designing high‑throughput fulfillment centers
Experience developing automated and robotic material handling solutions
Experience developing high‑availability and performant software systems
Experience developing operational data science models and AI embedded systems
Ability to manage multiple high‑priority projects in a fast‑paced environment
Excellent written and oral communication skills
Compensation The base salary range for this role is $229,500 - $325,000. The specific salary offered may be influenced by a variety of factors, including but not limited to the candidate’s relevant experience, education, and work location. This position is eligible for 401(k) and a new‑hire and annual equity grant. C08+ positions may also be eligible for an annual bonus.
Benefits We offer a wide range of benefits, including medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance. Additional benefits include parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and discounts such as 10% off pet insurance and 20% off at Chewy.com. Exempt salary team members receive unlimited PTO (subject to manager approval), six paid holidays per year, and eligibility for paid sick and family leave in compliance with applicable state and local regulations.
Equal Opportunity Employer Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, the results of genetic testing, veteran status, or any other legally protected characteristic. If you have a disability under the Americans with Disabilities Act or a similar law, or you require a religious accommodation, please contact HR@Chewy.com or CAAR@chewy.com. To access Chewy’s privacy policies, please review the Chewy Privacy Policy and the California CPRA Job Applicant Privacy Policy. Please note that this position requires a remote work arrangement in the United States, and candidates must be eligible for work in the U.S. to be considered for this role.
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Senior Director of Fulfillment Science and Technology . The ideal candidate is a highly motivated, goal‑oriented, and hands‑on technology leader who thrives in a fast‑paced environment. This leader will build, manage, and develop a high‑performing team of people leaders, engineers, scientists, product managers, and program managers. The team is accountable for the science and technology solutions that power Chewy’s fulfillment network, including both large‑scale fulfillment centers supporting Chewy’s core business and smaller‑scale centers dedicated to Chewy’s Healthcare business. This multidisciplinary team has expertise in artificial intelligence, data science, research science, software engineering, industrial engineering, robotics engineering, business intelligence, and technical product management. The Senior Director will collaborate closely with senior leaders across Chewy’s business functions to drive key business outcomes, including net sales growth, customer experience improvements, and operational cost efficiency.
What You’ll Do
Lead a team of approximately 20 people leaders and 80 individual contributors across three sub‑teams: Design Engineering, Fulfillment Execution Technology, and Fulfillment Science.
Develop and own a multi‑year technology and science roadmap to achieve long‑term business goals focused on net sales growth, customer experience, and operational cost optimization.
Design and implement new fulfillment infrastructure, capabilities, processes, and systems.
Develop cutting‑edge automation and robotics solutions for Chewy’s fulfillment centers.
Create innovative data science, AI, and software solutions to optimize labor, inventory, and customer order management across Chewy’s fulfillment network.
Build reporting tools to monitor and manage fulfillment network performance.
Partner with cross‑functional leaders in Merchandising, Operations, Healthcare, Transportation, and Technology to define solutions, share insights, and improve key operational metrics.
What You’ll Need
Bachelor’s Degree (Engineering, MIS, CS, or related field)
12+ years of experience managing engineering, operations, or operations support teams
Experience designing high‑throughput fulfillment centers
Experience developing automated and robotic material handling solutions
Experience developing high‑availability and performant software systems
Experience developing operational data science models and AI embedded systems
Ability to manage multiple high‑priority projects in a fast‑paced environment
Excellent written and oral communication skills
Compensation The base salary range for this role is $229,500 - $325,000. The specific salary offered may be influenced by a variety of factors, including but not limited to the candidate’s relevant experience, education, and work location. This position is eligible for 401(k) and a new‑hire and annual equity grant. C08+ positions may also be eligible for an annual bonus.
Benefits We offer a wide range of benefits, including medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance. Additional benefits include parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and discounts such as 10% off pet insurance and 20% off at Chewy.com. Exempt salary team members receive unlimited PTO (subject to manager approval), six paid holidays per year, and eligibility for paid sick and family leave in compliance with applicable state and local regulations.
Equal Opportunity Employer Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, the results of genetic testing, veteran status, or any other legally protected characteristic. If you have a disability under the Americans with Disabilities Act or a similar law, or you require a religious accommodation, please contact HR@Chewy.com or CAAR@chewy.com. To access Chewy’s privacy policies, please review the Chewy Privacy Policy and the California CPRA Job Applicant Privacy Policy. Please note that this position requires a remote work arrangement in the United States, and candidates must be eligible for work in the U.S. to be considered for this role.
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