Director Account Management (SaaS)
3E, Washington, District of Columbia, United States
We are a mission-driven company dedicated to creating a safer and more sustainable world!
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.
With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.
Are you ready to help shape the future?
Join
us!
About the Role: We are looking for an experienced, AI-fluent account management leader to lead a team responsible for renewals, retention, cross-selling, pricing strategy, and growth across a high-value subscription book of business.
As Director, Account Management, you will lead a team and help raise the bar on execution across a complex customer portfolio. You will lead a disciplined account management motion focused on renewals, retention, cross-selling, and long-term customer value, while partnering cross-functionally to deliver a strong customer experience.
You are a commercially minded, data-driven, AI-fluent people leader who brings structure to ambiguity and knows how to focus teams on the highest-impact work. You combine strong commercial judgment with a rigorous approach to execution, and you know how to coach teams to use customer diagnostics, thoughtful planning, and data-backed decision-making to drive results.
Location This position supports remote work and should be based near one of our U.S. East Coast office locations or in-person hybrid at our Carlsbad, CA location.
What You’ll Do
Lead, coach, and develop a team of Account Managers, building a high-performing, inclusive, disciplined, and accountable team culture
Own team performance across renewals, retention, cross-selling, pricing strategy, forecast accuracy, and growth
Drive a structured account management approach, including customer diagnostics, book segmentation, proactive renewal planning, and risk identification
Guide the team in executing data-driven engagement and business development campaigns that support retention, cross-selling, and growth
Partner with the team on complex deals, retention risks, executive-level customer conversations, and non-standard renewal scenarios
Use data, dashboards, and Salesforce rigorously to inspect pipeline health, drive accountability, and improve outcomes
Set a high bar for execution excellence, ensuring the team operates with consistency, urgency, discipline, and rigor
Collaborate closely with Customer Success, Product, Support, Sales, and leadership to deliver a strong customer experience
Champion adoption of AI-enabled tools and workflows that improve account planning, data analysis, and team productivity
Develop talent, raise performance standards, and help shape the future of account management at 3E
What Makes You a Great Fit
Track record of success in account management or a similar renewal-focused commercial role in a SaaS, subscription, or other recurring-revenue business
Track record of leading, coaching, and developing quota-carrying Account Managers responsible for renewals, retention, cross-selling, and growth
Strong understanding of a disciplined account management motion, including customer diagnostics, book segmentation, renewal planning, and proactive risk identification
Ability to coach teams on building and executing a planned approach to renewals, including early engagement, account insights, value-based pricing, retention strategy, cross-sell opportunity identification, and executive alignment
Experience helping teams prioritize accounts in the book of business based on renewal timing, customer health, growth potential, and retention risk
Strong commercial judgment in complex renewal, retention, pricing, and non-standard deal situations
Experience supporting complex customer situations and executive-level customer conversations
A highly data-driven leadership style with strong Salesforce rigor and comfort managing through dashboards, reporting, forecasting, and pipeline inspection
AI fluency and comfort as an enthusiastic user of AI-enabled tools to improve planning, analysis, workflow efficiency, and day-to-day execution
Strong communication, prioritization, and team leadership skills, with a clear focus on execution excellence, accountability, and proactive ownership
What's In It For You?
Mission-driven impact: Your work helps organizations protect people, safeguard products, and navigate complex regulatory environments while leading a team that delivers real value to customers every day.
High-impact leadership: You will inherit a solid foundation and have meaningful scope to coach talent, strengthen commercial execution, and define excellence in account management.
Innovation at the forefront: 3E is investing in product innovation and AI-enabled ways of working. You will help your team adopt new tools and use them to work smarter and deliver more value.
Career growth: This role offers visibility, impact, and long-term leadership potential for someone who wants to grow their scope over time.
Pay Transparency The estimated Annual On-Target Earnings (OTE = base salary + variable) for this role is $250,000 - 300,000. This role qualifies for uncapped commissions. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
3E is currently authorized to hire in the following U.S. states: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Disclosures: 3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation, please send an email to accommodations@3e-safer.com
Agencies 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
#J-18808-Ljbffr
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.
With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.
Are you ready to help shape the future?
Join
us!
About the Role: We are looking for an experienced, AI-fluent account management leader to lead a team responsible for renewals, retention, cross-selling, pricing strategy, and growth across a high-value subscription book of business.
As Director, Account Management, you will lead a team and help raise the bar on execution across a complex customer portfolio. You will lead a disciplined account management motion focused on renewals, retention, cross-selling, and long-term customer value, while partnering cross-functionally to deliver a strong customer experience.
You are a commercially minded, data-driven, AI-fluent people leader who brings structure to ambiguity and knows how to focus teams on the highest-impact work. You combine strong commercial judgment with a rigorous approach to execution, and you know how to coach teams to use customer diagnostics, thoughtful planning, and data-backed decision-making to drive results.
Location This position supports remote work and should be based near one of our U.S. East Coast office locations or in-person hybrid at our Carlsbad, CA location.
What You’ll Do
Lead, coach, and develop a team of Account Managers, building a high-performing, inclusive, disciplined, and accountable team culture
Own team performance across renewals, retention, cross-selling, pricing strategy, forecast accuracy, and growth
Drive a structured account management approach, including customer diagnostics, book segmentation, proactive renewal planning, and risk identification
Guide the team in executing data-driven engagement and business development campaigns that support retention, cross-selling, and growth
Partner with the team on complex deals, retention risks, executive-level customer conversations, and non-standard renewal scenarios
Use data, dashboards, and Salesforce rigorously to inspect pipeline health, drive accountability, and improve outcomes
Set a high bar for execution excellence, ensuring the team operates with consistency, urgency, discipline, and rigor
Collaborate closely with Customer Success, Product, Support, Sales, and leadership to deliver a strong customer experience
Champion adoption of AI-enabled tools and workflows that improve account planning, data analysis, and team productivity
Develop talent, raise performance standards, and help shape the future of account management at 3E
What Makes You a Great Fit
Track record of success in account management or a similar renewal-focused commercial role in a SaaS, subscription, or other recurring-revenue business
Track record of leading, coaching, and developing quota-carrying Account Managers responsible for renewals, retention, cross-selling, and growth
Strong understanding of a disciplined account management motion, including customer diagnostics, book segmentation, renewal planning, and proactive risk identification
Ability to coach teams on building and executing a planned approach to renewals, including early engagement, account insights, value-based pricing, retention strategy, cross-sell opportunity identification, and executive alignment
Experience helping teams prioritize accounts in the book of business based on renewal timing, customer health, growth potential, and retention risk
Strong commercial judgment in complex renewal, retention, pricing, and non-standard deal situations
Experience supporting complex customer situations and executive-level customer conversations
A highly data-driven leadership style with strong Salesforce rigor and comfort managing through dashboards, reporting, forecasting, and pipeline inspection
AI fluency and comfort as an enthusiastic user of AI-enabled tools to improve planning, analysis, workflow efficiency, and day-to-day execution
Strong communication, prioritization, and team leadership skills, with a clear focus on execution excellence, accountability, and proactive ownership
What's In It For You?
Mission-driven impact: Your work helps organizations protect people, safeguard products, and navigate complex regulatory environments while leading a team that delivers real value to customers every day.
High-impact leadership: You will inherit a solid foundation and have meaningful scope to coach talent, strengthen commercial execution, and define excellence in account management.
Innovation at the forefront: 3E is investing in product innovation and AI-enabled ways of working. You will help your team adopt new tools and use them to work smarter and deliver more value.
Career growth: This role offers visibility, impact, and long-term leadership potential for someone who wants to grow their scope over time.
Pay Transparency The estimated Annual On-Target Earnings (OTE = base salary + variable) for this role is $250,000 - 300,000. This role qualifies for uncapped commissions. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
Health, dental, and vision insurance
Life insurance and disability coverage
Open PTO and parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
3E is currently authorized to hire in the following U.S. states: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
Disclosures: 3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation, please send an email to accommodations@3e-safer.com
Agencies 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
#J-18808-Ljbffr