Director, Client Conversion Services Implementation Leader- Wealth Client Exper
Fidelity Investments, Smithfield, RI, United States
The Role
The Director of Implementation leads a team of Implementation professionals responsible for the successful onboarding of financial institutions, typically Registered Investment Advisors and Trust Companies, to Fidelity’s platform. This role sits at the intersection of growth, client experience, and operational excellence—helping shape Fidelity’s reputation as the destination of choice for financial services firms.
While the size and complexity of these projects varies, each onboarding represents a defining moment for clients, often the first experience with Fidelity, and sets the tone for a long-term partnership with Fidelity.
The Team Fidelity operates one of the largest clearing and custody businesses in the industry with nearly $5 Trillion in assets under administration serving thousands of financial institutions including RIAs, broker dealers, banks, and family offices. The Client Experience Client Conversion Services (CCS) organization manages asset transition events for these clients. Broker Dealer conversions, advisor onboardings, mergers, acquisitions are just some of the event’s CCS manages daily. Over the last three years, CCS has led projects for our FI clients which resulted in the movement of $245B of assets to Fidelity.
Our mission is to create a differentiated onboarding experience supporting sales and relationship managers as they focus on growth through client acquisition.
The Director Of Implementation
Leads and coaches a team of implementation professionals, developing associates, driving continuous improvement and removing obstacles
Champions innovation in onboarding models, tooling and approaches, modernizing how Fidelity delivers an exception experience at scale
Owns the onboarding portfolio for advisory firms, balancing resource capacity, timelines, client satisfaction and risks
Acts as a cross-functional catalyst, partnering Sales, Relationship Management, Product, Ops, and Compliance around faster, smoother, and more differentiated onboarding experiences
Serves as a project sponsor and point of escalation for clients in Implementation
The Expertise And Skills You Bring
8-10+ years in RIA onboarding, custody implementations or wealth management operations, preferably with direct people leadership experience
FINRA Series 7 and 24 licenses are required for this role
Innovative leader who embraces experimentation, and continuously raises the bar on client experience
Strong understanding of RIA workflows and business models
Confident, empathetic leader with strong advisor-facing presence*Ev? typo? Actually need closing tag; fixed below
Experience working directly with custody and clearing clients in a proactive manner
Strong communication, presentation, and storytelling skills able to distill complex concepts into a clear message for internal and external executive audiences
Passion for developing associates and fostering a collaborative team environment
Effective organizational navigator with demonstrated success building strong working relationships with key partners (technology, sales, relationship management, service leaders, etc.)
Notes NOTE: This role does not support sponsorship.
Certifications
Category: Client Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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While the size and complexity of these projects varies, each onboarding represents a defining moment for clients, often the first experience with Fidelity, and sets the tone for a long-term partnership with Fidelity.
The Team Fidelity operates one of the largest clearing and custody businesses in the industry with nearly $5 Trillion in assets under administration serving thousands of financial institutions including RIAs, broker dealers, banks, and family offices. The Client Experience Client Conversion Services (CCS) organization manages asset transition events for these clients. Broker Dealer conversions, advisor onboardings, mergers, acquisitions are just some of the event’s CCS manages daily. Over the last three years, CCS has led projects for our FI clients which resulted in the movement of $245B of assets to Fidelity.
Our mission is to create a differentiated onboarding experience supporting sales and relationship managers as they focus on growth through client acquisition.
The Director Of Implementation
Leads and coaches a team of implementation professionals, developing associates, driving continuous improvement and removing obstacles
Champions innovation in onboarding models, tooling and approaches, modernizing how Fidelity delivers an exception experience at scale
Owns the onboarding portfolio for advisory firms, balancing resource capacity, timelines, client satisfaction and risks
Acts as a cross-functional catalyst, partnering Sales, Relationship Management, Product, Ops, and Compliance around faster, smoother, and more differentiated onboarding experiences
Serves as a project sponsor and point of escalation for clients in Implementation
The Expertise And Skills You Bring
8-10+ years in RIA onboarding, custody implementations or wealth management operations, preferably with direct people leadership experience
FINRA Series 7 and 24 licenses are required for this role
Innovative leader who embraces experimentation, and continuously raises the bar on client experience
Strong understanding of RIA workflows and business models
Confident, empathetic leader with strong advisor-facing presence*Ev? typo? Actually need closing tag; fixed below
Experience working directly with custody and clearing clients in a proactive manner
Strong communication, presentation, and storytelling skills able to distill complex concepts into a clear message for internal and external executive audiences
Passion for developing associates and fostering a collaborative team environment
Effective organizational navigator with demonstrated success building strong working relationships with key partners (technology, sales, relationship management, service leaders, etc.)
Notes NOTE: This role does not support sponsorship.
Certifications
Category: Client Service
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
#J-18808-Ljbffr