Online Sales Consultant
Epcon Communities, Columbus, OH, United States
The Online Sales Consultant (OSC) is responsible for managing incoming leads generated through Epcon’s community websites and digital platforms. Serving as the first point of contact for prospective homebuyers who begin their journey online, this role qualifies prospects, schedules appointments, and effectively communicates the Epcon brand, communities, and home offerings.
This is a sales-focused, fast-paced role ideal for someone who thrives in structured sales environments, values prompt follow-up, and enjoys engaging with buyers through phone, email, and technology-driven communication.
What You’ll Do
Respond immediately to online registrations to engage potential buyers without delay
Answer questions and provide information regarding Epcon Communities, floor plans, the homebuying process, and current advertised promotions
Nurture “coming soon” and VIP leads to support successful community launches and sales transitions
Qualify prospects and diligently follow up to secure appointments with Epcon Sales Consultants
Execute warm hand-offs and follow-up with prospects after appointments are completed
Conduct outbound phone and email outreach to re-engage inactive or unresponsive prospects
Manage all leads, prospects, and buyers within Epcon’s CRM and sales systems
Track, analyze, and report conversion metrics to support performance improvement
Collaborate with sales and marketing teams to support branding standards and initiatives
Maintain knowledge of market conditions, competitors, technology trends, and economic factors impacting home sales
Digital & Marketing Support (20%)
Partner with the Marketing team to stay informed on current campaigns and community updates
Ensure websites and digital platforms reflect accurate and timely information
Perform CRM and software cleanup as needed to maintain data accuracy
What We’re Looking For Education & Experience
Proven success as an Online Sales Consultant or in a similar inside sales role
Homebuilding or real estate industry experience preferred
Experience using CRM systems, call tracking software, and Microsoft Excel
Bachelor’s degree preferred but not required
Knowledge, Skills & Abilities
Strong understanding of a structured sales process, including lead qualification and appointment setting
Customer-focused with a strong sense of urgency and follow-through
Process-oriented with a commitment to consistent systems and best practices
Knowledge of Epcon Communities, products, and competitive landscape (or ability to learn quickly)
Understanding of and adherence to Fair Housing Guidelines
Proficiency with Microsoft Office, CRM platforms, and WordPress
Highly organized with strong attention to detail and accuracy
Excellent verbal and written communication skills; comfortable and confident on the phone
Reliable, dependable, and able to work independently while managing multiple priorities
Work Schedule
Monday through Friday, 9:00 AM – 5:30 PM
Optional overtime available as business needs require
Hybrid position with 10% travel (Community visits, plus annual conferences)
$55,000 annual base salary + commission & bonus opportunities
Medical, dental, vision, and 401(k) benefits
Physical Requirements
Sedentary work with occasional standing or walking
Ability to operate a computer and communicate via phone, email, and digital platforms
Ability to lift up to 10 pounds occasionally
Ability to pass a background check and drug screen
Why Epcon? At Epcon Communities, we build more than homes — we build lifestyles. Join a collaborative, growth-oriented team where your work directly impacts the customer experience from the very first click. Our mission is to build homes, neighborhoods, and lifestyles that provide one remarkable experience. We have delivered on that promise since 1986 by integrating smart, innovative designs with the most desirable of modern amenities. Today, more than 30,000 families and individuals call an Epcon community “home,” which makes Epcon one of the top lifestyle-rich home developers in the country year after year.
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This is a sales-focused, fast-paced role ideal for someone who thrives in structured sales environments, values prompt follow-up, and enjoys engaging with buyers through phone, email, and technology-driven communication.
What You’ll Do
Respond immediately to online registrations to engage potential buyers without delay
Answer questions and provide information regarding Epcon Communities, floor plans, the homebuying process, and current advertised promotions
Nurture “coming soon” and VIP leads to support successful community launches and sales transitions
Qualify prospects and diligently follow up to secure appointments with Epcon Sales Consultants
Execute warm hand-offs and follow-up with prospects after appointments are completed
Conduct outbound phone and email outreach to re-engage inactive or unresponsive prospects
Manage all leads, prospects, and buyers within Epcon’s CRM and sales systems
Track, analyze, and report conversion metrics to support performance improvement
Collaborate with sales and marketing teams to support branding standards and initiatives
Maintain knowledge of market conditions, competitors, technology trends, and economic factors impacting home sales
Digital & Marketing Support (20%)
Partner with the Marketing team to stay informed on current campaigns and community updates
Ensure websites and digital platforms reflect accurate and timely information
Perform CRM and software cleanup as needed to maintain data accuracy
What We’re Looking For Education & Experience
Proven success as an Online Sales Consultant or in a similar inside sales role
Homebuilding or real estate industry experience preferred
Experience using CRM systems, call tracking software, and Microsoft Excel
Bachelor’s degree preferred but not required
Knowledge, Skills & Abilities
Strong understanding of a structured sales process, including lead qualification and appointment setting
Customer-focused with a strong sense of urgency and follow-through
Process-oriented with a commitment to consistent systems and best practices
Knowledge of Epcon Communities, products, and competitive landscape (or ability to learn quickly)
Understanding of and adherence to Fair Housing Guidelines
Proficiency with Microsoft Office, CRM platforms, and WordPress
Highly organized with strong attention to detail and accuracy
Excellent verbal and written communication skills; comfortable and confident on the phone
Reliable, dependable, and able to work independently while managing multiple priorities
Work Schedule
Monday through Friday, 9:00 AM – 5:30 PM
Optional overtime available as business needs require
Hybrid position with 10% travel (Community visits, plus annual conferences)
$55,000 annual base salary + commission & bonus opportunities
Medical, dental, vision, and 401(k) benefits
Physical Requirements
Sedentary work with occasional standing or walking
Ability to operate a computer and communicate via phone, email, and digital platforms
Ability to lift up to 10 pounds occasionally
Ability to pass a background check and drug screen
Why Epcon? At Epcon Communities, we build more than homes — we build lifestyles. Join a collaborative, growth-oriented team where your work directly impacts the customer experience from the very first click. Our mission is to build homes, neighborhoods, and lifestyles that provide one remarkable experience. We have delivered on that promise since 1986 by integrating smart, innovative designs with the most desirable of modern amenities. Today, more than 30,000 families and individuals call an Epcon community “home,” which makes Epcon one of the top lifestyle-rich home developers in the country year after year.
#J-18808-Ljbffr