Senior Business Travel Consultant - DACH
Perk, New Bremen, OH, United States
We are seeking an outstanding
Executive / VIP Business Travel Consultant
to deliver an elite,
seven-star
service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.
The ideal candidate brings a strong background in
hospitality, premium travel, or luxury customer service , paired with a solid understanding of
contact centre operations
where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.
You will have strong
GDS experience
though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.
What Success Looks Like
Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
Acting as a trusted advisor, not just a booking agent
Managing highly complex, often last-minute travel changes with calm professionalism
Consistently achieving strong CSAT while meeting productivity and efficiency expectations
Demonstrating excellent ownership, judgement, and accountability in every interaction
What You’ll Do
End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
Handling urgent and high-impact travel disruptions with speed, empathy, and precision
Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
Building long-term relationships with Executive travellers through consistent, high-quality service
Collaborating closely with peers to maintain a high-performance, elite service culture
What We’re Looking For
Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
Exceptional communication skills with a polished, confident, and discreet style
Ability to remain calm, decisive, and solutions-focused in high-pressure situations
Strong organisational skills and attention to detail
GDS experience (Amadeus, Sabre, Galileo or similar)
Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
Exposure to out-of-hours, follow-the-sun, or on-call travel support models
Personal Attributes
Naturally service-oriented with a strong hospitality mindset
High emotional intelligence and sound judgement
Comfortable working autonomously and taking full ownership
Resilient, adaptable, and confident handling ambiguity
Commercially aware and performance-driven without compromising service quality
What we offer
Receive competitive compensation and equity ownership in Perk.
Rest and recharge with our generous allocation of vacation days plus public holidays.
Take control of your physical health with your choice of private healthcare or a gym allowance.
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
Join our unforgettable Perk events, including our spectacular annual summer party.
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
Make your money go further with our flexible compensation plan.
Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
Broaden your horizons with up to 20 "Work from Anywhere" days per year.
Nurture your language skills with in real-life English, Spanish and Catalan lessons.
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support.
#J-18808-Ljbffr
Executive / VIP Business Travel Consultant
to deliver an elite,
seven-star
service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.
The ideal candidate brings a strong background in
hospitality, premium travel, or luxury customer service , paired with a solid understanding of
contact centre operations
where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.
You will have strong
GDS experience
though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.
What Success Looks Like
Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
Acting as a trusted advisor, not just a booking agent
Managing highly complex, often last-minute travel changes with calm professionalism
Consistently achieving strong CSAT while meeting productivity and efficiency expectations
Demonstrating excellent ownership, judgement, and accountability in every interaction
What You’ll Do
End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
Handling urgent and high-impact travel disruptions with speed, empathy, and precision
Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
Building long-term relationships with Executive travellers through consistent, high-quality service
Collaborating closely with peers to maintain a high-performance, elite service culture
What We’re Looking For
Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
Exceptional communication skills with a polished, confident, and discreet style
Ability to remain calm, decisive, and solutions-focused in high-pressure situations
Strong organisational skills and attention to detail
GDS experience (Amadeus, Sabre, Galileo or similar)
Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
Exposure to out-of-hours, follow-the-sun, or on-call travel support models
Personal Attributes
Naturally service-oriented with a strong hospitality mindset
High emotional intelligence and sound judgement
Comfortable working autonomously and taking full ownership
Resilient, adaptable, and confident handling ambiguity
Commercially aware and performance-driven without compromising service quality
What we offer
Receive competitive compensation and equity ownership in Perk.
Rest and recharge with our generous allocation of vacation days plus public holidays.
Take control of your physical health with your choice of private healthcare or a gym allowance.
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
Join our unforgettable Perk events, including our spectacular annual summer party.
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
Make your money go further with our flexible compensation plan.
Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
Broaden your horizons with up to 20 "Work from Anywhere" days per year.
Nurture your language skills with in real-life English, Spanish and Catalan lessons.
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support.
#J-18808-Ljbffr