AV Remote Assistance Specialist
Uber, Phoenix, AZ, United States
Overview
About The Role: As a AV Remote Assistance Specialist, you will be at the forefront of Uber's autonomous vehicle (AV) support ecosystem. Unlike traditional support roles, your primary objective is to provide real-time support to autonomous vehicles, owning the human-to-machine interaction. You will perform live operations with the vehicle by utilizing advanced software and technologies to navigate complex or ambiguous on-road situations—such as road obstructions and closures, traffic congestion and construction zones. This role requires a tech forward mindset, high attention to detail, and ability to maintain composure during high-pressure situations. To effectively carry out the duties of the role, we require the AV Remote Assistance Specialist to be in office each day, in-person, with no option for hybrid or remote work.
What You Will Do
Real Time Intervention: Build situational context with camera and sensor feeds, and use proprietary tooling to send guidance to support autonomous vehicles in continuing to their destination
Vehicle Navigational Guidance: Assist the autonomous vehicle in determining the most appropriate maneuvers or paths to resolve the situation. This is done without taking direct control of steering or braking.
Response Management: Document issues that occur on the road to coordinate with other operators responsible for communicating with riders or providing in-field support.
Judgment & Independence: Exercise a high degree of sound judgment to handle edge-case situations that may not have documented procedures.
Research & Development: Write detailed reports for internal technical and non-technical stakeholders to review for quality assurance purposes.
Basic Qualifications
At least 1 year of experience in operations, technical support, product testing or similar roles
Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
Ability to pass required certification training
Understanding of U.S. traffic laws
Preferred Qualifications
At least 1 year of experience in remote assistance or similar AV operations roles
Demonstrated proficiency in operating complex software interfaces
Proven ability to quickly learn new technologies
Comfortable in working in a highly fast paced research and development environment
Strong written and verbal communication skills
Proficiency in verbal and written English preferred
Compensation and Benefits For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$25.90 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
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What You Will Do
Real Time Intervention: Build situational context with camera and sensor feeds, and use proprietary tooling to send guidance to support autonomous vehicles in continuing to their destination
Vehicle Navigational Guidance: Assist the autonomous vehicle in determining the most appropriate maneuvers or paths to resolve the situation. This is done without taking direct control of steering or braking.
Response Management: Document issues that occur on the road to coordinate with other operators responsible for communicating with riders or providing in-field support.
Judgment & Independence: Exercise a high degree of sound judgment to handle edge-case situations that may not have documented procedures.
Research & Development: Write detailed reports for internal technical and non-technical stakeholders to review for quality assurance purposes.
Basic Qualifications
At least 1 year of experience in operations, technical support, product testing or similar roles
Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
Ability to pass required certification training
Understanding of U.S. traffic laws
Preferred Qualifications
At least 1 year of experience in remote assistance or similar AV operations roles
Demonstrated proficiency in operating complex software interfaces
Proven ability to quickly learn new technologies
Comfortable in working in a highly fast paced research and development environment
Strong written and verbal communication skills
Proficiency in verbal and written English preferred
Compensation and Benefits For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$25.90 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
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