Claim Specialist - Property Field Inspection
State Farm, Bonner Springs, KS, United States
Overview
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
Responsibilities Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather‑related claims for homeowners, commercial properties, and large losses. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing remarkable service.
Conduct on‑site inspections and assessments of property damages for both residential and commercial claims
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
Investigate and adjust both personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
Where you'll work This position is located in Kansas City/Lenexa/Olathe, KS. Successful candidates should reside within one of the listed ZIP codes and will service this same territory: 66013, 66018, 66030, 66031, 66061, 66062, 66083, 66085, 66204, 66205, 66206, 66207, 66208, 66209, 66210, 66211, 66212, 66213, 66214, 66221, 66223, 66224, 66251. This is a Remote‑Field position in which you will work from home and utilize a mobile office/vehicle for in‑person appointments. There will be opportunities for virtual work to be completed at home, and occasional travel outside the assigned area may be required.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.
Qualifications Competitive candidates must demonstrate:
Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
Strong knowledge of property insurance policies, coverage and claim handling practices
Knowledge of both residential and commercial building construction
Familiarity with local regulations and compliance requirements in your assigned territory
Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
Proven effective communication skills to handle difficult/emotional conversations with a customer‑minded focus
Proven ability to assess damages, estimate repair costs, and negotiate settlements
Detail‑oriented with strong organizational and analytical skills
Proficient in using claims management software and other relevant tools
Physical agility to allow for frequent lifting, carrying and climbing a ladder; ability to navigate roofs, crawl in tight spaces
May be required to complete Rope and Harness Safety Training
A valid driver’s license is required
Preferred Qualifications
Bachelor’s Degree in a related field or equivalent work experience
Experience in handling complex or high‑value claims
Construction background
Water mitigation inspection experience
Xactimate, XactContents
Additional Details
Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s)
State Farm recently implemented new pre‑employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing
Benefits Because work‑life balance is a priority at State Farm, compensation is based on our standard 38‑45‑hour work week.
Potential starting salary range: $59,059.65 – $90,000.00 annually
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 15% of base salary
Other benefits include:
Annual raise and bonus eligibility
Robust health and wellbeing programs – State Farm pays most of your healthcare premium, multiple plan options, 100% coverage for in‑network preventive care, vision, dental, telemedicine, 24/7 mental health professionals
Educational benefits – industry‑leading training programs, tuition assistance, employee resource groups, mentoring
Family planning support – fertility/IVF/adoption assistance, college coaching, national discount programs, financial workshops, free coaching
Generous time off – up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, community service/education support days
Giving back – Matching Gift Program, Good Neighbor Grant Program, Employee Assistance Fund
Retirement planning – free financial advisors, 401(k) plan with company contributions of up to 7% of salary
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Responsibilities Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather‑related claims for homeowners, commercial properties, and large losses. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing remarkable service.
Conduct on‑site inspections and assessments of property damages for both residential and commercial claims
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
Investigate and adjust both personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
Where you'll work This position is located in Kansas City/Lenexa/Olathe, KS. Successful candidates should reside within one of the listed ZIP codes and will service this same territory: 66013, 66018, 66030, 66031, 66061, 66062, 66083, 66085, 66204, 66205, 66206, 66207, 66208, 66209, 66210, 66211, 66212, 66213, 66214, 66221, 66223, 66224, 66251. This is a Remote‑Field position in which you will work from home and utilize a mobile office/vehicle for in‑person appointments. There will be opportunities for virtual work to be completed at home, and occasional travel outside the assigned area may be required.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.
Qualifications Competitive candidates must demonstrate:
Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
Strong knowledge of property insurance policies, coverage and claim handling practices
Knowledge of both residential and commercial building construction
Familiarity with local regulations and compliance requirements in your assigned territory
Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
Proven effective communication skills to handle difficult/emotional conversations with a customer‑minded focus
Proven ability to assess damages, estimate repair costs, and negotiate settlements
Detail‑oriented with strong organizational and analytical skills
Proficient in using claims management software and other relevant tools
Physical agility to allow for frequent lifting, carrying and climbing a ladder; ability to navigate roofs, crawl in tight spaces
May be required to complete Rope and Harness Safety Training
A valid driver’s license is required
Preferred Qualifications
Bachelor’s Degree in a related field or equivalent work experience
Experience in handling complex or high‑value claims
Construction background
Water mitigation inspection experience
Xactimate, XactContents
Additional Details
Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s)
State Farm recently implemented new pre‑employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing
Benefits Because work‑life balance is a priority at State Farm, compensation is based on our standard 38‑45‑hour work week.
Potential starting salary range: $59,059.65 – $90,000.00 annually
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 15% of base salary
Other benefits include:
Annual raise and bonus eligibility
Robust health and wellbeing programs – State Farm pays most of your healthcare premium, multiple plan options, 100% coverage for in‑network preventive care, vision, dental, telemedicine, 24/7 mental health professionals
Educational benefits – industry‑leading training programs, tuition assistance, employee resource groups, mentoring
Family planning support – fertility/IVF/adoption assistance, college coaching, national discount programs, financial workshops, free coaching
Generous time off – up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, community service/education support days
Giving back – Matching Gift Program, Good Neighbor Grant Program, Employee Assistance Fund
Retirement planning – free financial advisors, 401(k) plan with company contributions of up to 7% of salary
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