Business Development Community Liaison
Universal Hospital Services Inc., San Diego, CA, United States
Responsibilities
Business Development Community Liaison is responsible for consistent execution of outreach initiatives and referral engagement activities to support census growth for Intensive Outpatient Program (IOP) services. Working within established growth strategies and organizational priorities, this role focuses on carrying out defined outreach plans, maintaining referral relationships, and ensuring a strong and reliable presence in the community. The Liaison plays a critical role in translating strategic direction into day‑to‑day field execution and measurable referral activity. This position is designed to maintain a clear emphasis on external engagement and implementation, enabling program leadership to focus on strategy, operations, and clinical oversight.
Outreach Execution & Field Activity
Execute established outreach plans and territory priorities as directed
Conduct consistent in‑person visits with referral partners to maintain visibility and engagement
Carry out weekly outreach targets, including meetings, drop‑ins, and follow‑ups
Represent the program at community events and professional gatherings as assigned
Referral Relationship Support
Maintain ongoing contact with existing referral partners to support continued engagement
Reinforce program offerings, clinical criteria, and appropriate placement through consistent communication
Respond promptly to partner inquiries and facilitate connection to Admissions when appropriate
Referral Pipeline Support
Support the generation and flow of referrals through consistent outreach activity
Collaborate closely with Admissions to ensure timely follow‑up on incoming referrals
Track outreach efforts and maintain accurate documentation of referral interactions and outcomes
Market Presence
Serve as a visible and reliable representative of the program within the community
Support expansion into new referral sources as identified through leadership direction
Provide feedback from the field to inform ongoing outreach priorities
Performance Expectations
Consistent completion of weekly outreach activity targets
Reliable in‑field presence and partner engagement
Contribution to referral volume through sustained outreach efforts
Timely documentation and communication with internal teams
About Thousand Branches Wellness Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness is seeking an experienced Marketing Manager to support the program and complete community outreach to gain referrals.
Benefit Highlights
Competitive Compensation
Excellent Medical, Dental, Vision, and Prescription Drug Plan
401(K) with company match and discounted stock plan
Long and Short‑term Disability
Flexible Spending Accounts; Healthcare Savings Account
Life Insurance
Career development opportunities within the company
Tuition Assistance
Rewarding work environment - Enjoy going to work everyday!
Qualifications
Bachelor's degree in marketing, business, or a related field required.
Ability to follow direction, manage a structured outreach schedule, and execute consistently in a field‑based role
1‑3 years experience in behavioral health, outreach, admissions, or related field
Basic understanding of behavioral health levels of care (IOP/PHP preferred)
Strong interpersonal and communication skills with the ability to build rapport quickly
Preferred Experience
Experience in mental health and/or substance use treatment settings
Familiarity working with military populations, veterans, or veteran‑serving organizations
Existing relationships within the local behavioral health or healthcare community
Experience with CRM systems or outreach tracking tools
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. EOE
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Outreach Execution & Field Activity
Execute established outreach plans and territory priorities as directed
Conduct consistent in‑person visits with referral partners to maintain visibility and engagement
Carry out weekly outreach targets, including meetings, drop‑ins, and follow‑ups
Represent the program at community events and professional gatherings as assigned
Referral Relationship Support
Maintain ongoing contact with existing referral partners to support continued engagement
Reinforce program offerings, clinical criteria, and appropriate placement through consistent communication
Respond promptly to partner inquiries and facilitate connection to Admissions when appropriate
Referral Pipeline Support
Support the generation and flow of referrals through consistent outreach activity
Collaborate closely with Admissions to ensure timely follow‑up on incoming referrals
Track outreach efforts and maintain accurate documentation of referral interactions and outcomes
Market Presence
Serve as a visible and reliable representative of the program within the community
Support expansion into new referral sources as identified through leadership direction
Provide feedback from the field to inform ongoing outreach priorities
Performance Expectations
Consistent completion of weekly outreach activity targets
Reliable in‑field presence and partner engagement
Contribution to referral volume through sustained outreach efforts
Timely documentation and communication with internal teams
About Thousand Branches Wellness Thousand Branches Wellness will provide outpatient mental health services including Intensive Outpatient (IOP), Medication Management, and Individual Therapy. A subsidiary of Universal Health Services (UHS), one of the largest and most respected providers of hospital and behavioral healthcare services, Thousand Branches Wellness is seeking an experienced Marketing Manager to support the program and complete community outreach to gain referrals.
Benefit Highlights
Competitive Compensation
Excellent Medical, Dental, Vision, and Prescription Drug Plan
401(K) with company match and discounted stock plan
Long and Short‑term Disability
Flexible Spending Accounts; Healthcare Savings Account
Life Insurance
Career development opportunities within the company
Tuition Assistance
Rewarding work environment - Enjoy going to work everyday!
Qualifications
Bachelor's degree in marketing, business, or a related field required.
Ability to follow direction, manage a structured outreach schedule, and execute consistently in a field‑based role
1‑3 years experience in behavioral health, outreach, admissions, or related field
Basic understanding of behavioral health levels of care (IOP/PHP preferred)
Strong interpersonal and communication skills with the ability to build rapport quickly
Preferred Experience
Experience in mental health and/or substance use treatment settings
Familiarity working with military populations, veterans, or veteran‑serving organizations
Existing relationships within the local behavioral health or healthcare community
Experience with CRM systems or outreach tracking tools
EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. EOE
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