Software Implementation Consultant - US Remote
PerfectServe, Knoxville, TN, United States
What is PerfectServe?
PerfectServe offers best‑in‑class KLAS clinical communication and physician scheduling solutions and is a leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. Over the past three years we have experienced an 88% growth rate and we need strong team members to help continue that momentum.
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By improving speed to care and cross‑continuum communication we save lives, reduce length of stay, minimize readmissions, and provide joy back to caregivers.
We have an impressive portfolio of customers who recognize the value of our solutions and join the PerfectServe family every day.
Why PerfectServe needs YOU! We are looking to add consultative expertise to our Lightning Bolt provider scheduling team to identify customer pain points and apply our technology to alleviate those issues. Top talent will deliver world‑class onboarding, support, and relationship‑management experiences.
What You’ll Do:
Develop and maintain product expertise and a deep understanding of our clients and their workflows.
Onboard and train new clients through remote and onsite delivery; analyze their scheduling requirements and configure the software to streamline their workflows.
Use analytical and troubleshooting skills to provide continued support for clients regarding potential configuration issues and advise on corrective steps.
Build trusting relationships, drive high levels of end‑user satisfaction, and ensure the client is maximizing the value of their Lightning Bolt investment (e.g., executive sponsors, department/service line directors, and key strategic practices).
Identify, develop, and share best practices that enable clients to achieve their business goals and objectives.
Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization.
Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs.
What You Bring to the Team:
Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients.
Troubleshooting, analytical, and problem‑solving skills.
Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships.
Ability to think through novel challenges, juggle multiple tasks in high‑pressure situations, and drive process change.
Strong work ethic.
1+ year(s) of experience in a software implementation role.
Bonus: experience with SQL or other relational databases.
Candidates must be located within the United States and be willing to participate in a 24/7 on‑call rotation.
Why Join PerfectServe? At PerfectServe we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work in a dedicated, mission‑driven team that values growth, transparency, and innovation.
Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.
We offer a salary range of $70,000–$75,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
Remote‑first work environment.
Health, Dental, Vision, Life and Disability Insurance options available day one.
401(k) – with match and immediately vested.
17 company holidays, 2 floating holidays plus a competitive paid time‑off policy.
Internal advancement opportunities.
PerfectServe offers unified healthcare communication solutions that help physicians, nurses, and care team members provide exceptional patient care. Our cloud‑based solutions accelerate patient safety, reduce provider burnout, automate workflows, speed time to treatment, optimize shift schedules, empower nurse mobility, and engage patients in their own care.
#J-18808-Ljbffr
PerfectServe offers best‑in‑class KLAS clinical communication and physician scheduling solutions and is a leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. Over the past three years we have experienced an 88% growth rate and we need strong team members to help continue that momentum.
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By improving speed to care and cross‑continuum communication we save lives, reduce length of stay, minimize readmissions, and provide joy back to caregivers.
We have an impressive portfolio of customers who recognize the value of our solutions and join the PerfectServe family every day.
Why PerfectServe needs YOU! We are looking to add consultative expertise to our Lightning Bolt provider scheduling team to identify customer pain points and apply our technology to alleviate those issues. Top talent will deliver world‑class onboarding, support, and relationship‑management experiences.
What You’ll Do:
Develop and maintain product expertise and a deep understanding of our clients and their workflows.
Onboard and train new clients through remote and onsite delivery; analyze their scheduling requirements and configure the software to streamline their workflows.
Use analytical and troubleshooting skills to provide continued support for clients regarding potential configuration issues and advise on corrective steps.
Build trusting relationships, drive high levels of end‑user satisfaction, and ensure the client is maximizing the value of their Lightning Bolt investment (e.g., executive sponsors, department/service line directors, and key strategic practices).
Identify, develop, and share best practices that enable clients to achieve their business goals and objectives.
Serve as the voice of the client and an advocate for end users within the Lightning Bolt organization.
Collaborate with Project Managers, Account Executives, Customer Success Managers, and others within the organization to deliver the best possible solutions to meet client needs.
What You Bring to the Team:
Ability to quickly learn the Lightning Bolt product and apply your knowledge with our clients.
Troubleshooting, analytical, and problem‑solving skills.
Demonstrated, strong interpersonal skills and the ability to establish and maintain relationships.
Ability to think through novel challenges, juggle multiple tasks in high‑pressure situations, and drive process change.
Strong work ethic.
1+ year(s) of experience in a software implementation role.
Bonus: experience with SQL or other relational databases.
Candidates must be located within the United States and be willing to participate in a 24/7 on‑call rotation.
Why Join PerfectServe? At PerfectServe we are transforming healthcare communication and collaboration to help clinicians deliver better care. You'll work in a dedicated, mission‑driven team that values growth, transparency, and innovation.
Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.
We offer a salary range of $70,000–$75,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
Remote‑first work environment.
Health, Dental, Vision, Life and Disability Insurance options available day one.
401(k) – with match and immediately vested.
17 company holidays, 2 floating holidays plus a competitive paid time‑off policy.
Internal advancement opportunities.
PerfectServe offers unified healthcare communication solutions that help physicians, nurses, and care team members provide exceptional patient care. Our cloud‑based solutions accelerate patient safety, reduce provider burnout, automate workflows, speed time to treatment, optimize shift schedules, empower nurse mobility, and engage patients in their own care.
#J-18808-Ljbffr