Customer Service Representative
Express Employment, Brookpark, OH, United States
Top Job
Located in Brook Park, OH
Salary: $1200
Purpose:
The collection and processing of incoming customer orders along with distributor orders for shipment in a timely and efficient manner. Works with production on product availability, with traffic/distribution to ensure on-time deliveries and with sales on customer relations. Also handles orders for foundry consignments. Direct Reports:
None Key Result Areas: Receive and process all customer orders as well as foundry consignments Primary contact for customers regarding inquiries, complaints and product information Print pick slips for shipping Advise customer of the availability of products Process credits/debits/returns Serve a liaison between customer and salesperson Deal with production and product availability Work with customers on forecasts for high volume products Work with traffic and distribution to ensure on-time deliveries Main points of contacts: Customers, Sales, Operations, Marketing (daily basis) Qualifications:
Associate degree preferred within a business discipline Experience:
4 years minimum customer service experience in a manufacturing environment Knowledge:
Knowledge of JDE is an advantage Skills & Behavior: Excellent communication skills, both written and verbal Proficient PC skills Able to multitask Problem Solving & Complexity:
the primary focus of this position is to work day to day with customers/distributors to be sure their orders are shipped on time and in full. At times they must deal with very sensitive issues with customers/distributors 3152LI Express Office: Parma (Cleveland Metro) 5348 Broadview Road Parma, OH 44134
The collection and processing of incoming customer orders along with distributor orders for shipment in a timely and efficient manner. Works with production on product availability, with traffic/distribution to ensure on-time deliveries and with sales on customer relations. Also handles orders for foundry consignments. Direct Reports:
None Key Result Areas: Receive and process all customer orders as well as foundry consignments Primary contact for customers regarding inquiries, complaints and product information Print pick slips for shipping Advise customer of the availability of products Process credits/debits/returns Serve a liaison between customer and salesperson Deal with production and product availability Work with customers on forecasts for high volume products Work with traffic and distribution to ensure on-time deliveries Main points of contacts: Customers, Sales, Operations, Marketing (daily basis) Qualifications:
Associate degree preferred within a business discipline Experience:
4 years minimum customer service experience in a manufacturing environment Knowledge:
Knowledge of JDE is an advantage Skills & Behavior: Excellent communication skills, both written and verbal Proficient PC skills Able to multitask Problem Solving & Complexity:
the primary focus of this position is to work day to day with customers/distributors to be sure their orders are shipped on time and in full. At times they must deal with very sensitive issues with customers/distributors 3152LI Express Office: Parma (Cleveland Metro) 5348 Broadview Road Parma, OH 44134