Housing Retention Specialist, Tenant Success Services
Breaking Ground, New York, NY, United States
Housing Retention Specialist, Tenant Success Services
35 Commercial St, Brooklyn, NY 11222, USA
Job Description Posted Monday, April 6, 2026 at 4:00 AM
ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long‐term - is widely recognized as a proven and cost‑effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness—especially those who have been on the streets the longest—to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Tenant Success Services (formerly Light Touch Services)
Tenant Success Services is Breaking Ground’s newest model of permanent housing service which includes projects that are a part of NYC’s Department of Housing Preservation and Development (HPD) Our Space Initiative as well as private partnerships with developers. Utilizing a Critical Time Intervention (CTI) approach, the program provides “light touch” housing retention services to formerly homeless households during the first year of tenancy, assisting with their transition out of the shelter system and into permanent housing.
Reporting to the Assistant Program Director, Light Touch Services the
Housing Retention Specialist
implements “light touch” supportive services and through their interventions promotes and fosters long‑term housing stability, prevents eviction, and return to shelter. The Housing Retention Specialist carries a caseload of up to 20 households, including formerly homeless families and individuals with special needs or who are at risk of eviction as a result of rent arrears or other lease violations. The Housing Retention Specialist conducts home visits on a weekly basis, upon move‑in, and during the first 1‑3 months. As households settle into their new homes, levels of services will be adjusted accordingly, and ongoing, so that services are right‑sized for each household. Efforts are largely preventative in nature focusing on maintaining benefits/subsidies and avoiding rent arrears, referral to community‑based services, and community integration. The Housing Retention Specialist is the liaison between on‑site social services and property management staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct regular home visits in tenants’ apartments
Escort tenants to appointments as needed
Conduct initial and ongoing assessments to assess observed and self‑identified needs, and create mutually agreed upon service plans
Provide assistance obtaining and maintaining entitlements and benefits including advocacy and guidance with subsidy recertification, Public Assistance, SSI/SSDI, voucher renewal, and SCRIE/DRIE applications and renewal
Promote financial literacy through group programming, workshops, and individual sessions. Topics include assistance with creating and managing a household budget, referrals to financial repair services, etc.
Connect tenants to short‑term rental assistance by referring households in need to the local Homebase provider and other rental assistance programs
Provide education and guidance around lease responsibility including expectations around being a good neighbor, rent obligations, use of the unit, safety, etc.
Collaborate with building management during regular meetings to address any concerning issues raised by building management or other tenants
Provide referrals to community based primary care and behavioral health services
Support education and job training including workshops, individual counseling, referral to educational resources including GED support, and referral to vocational preparation resources including resume assistance and job training/placement programs
Provide DV/IPV support including crisis intervention, safety planning, and connection to community resources for ongoing services and support
Assist with tracking school attendance and school interventions
Maintain record keeping in compliance with agency standards as well as those of City and State agencies
Perform other duties as assigned
MINIMUM QUALIFICATIONS:
Bachelor’s degree in Social Work or related field required, MSW preferred
Minimum 3 years of experience working with formerly homeless individuals and families
Housing‑based case management experience strongly preferred
Demonstrated understanding of behavioral health, and is familiar with best practices in mental health and substance use recovery which are rooted in harm reduction
Ability to positively engage with residents who present with special needs
Strong collaborative skills; ability to work successfully with a wide range of internal and external stakeholders
Excellent interpersonal skills, creativity, and problem‑solving ability
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams, experience with electronic case records, Foothold/AWARDS a plus, and ability to learn new programs
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Job Description Posted Monday, April 6, 2026 at 4:00 AM
ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long‐term - is widely recognized as a proven and cost‑effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness—especially those who have been on the streets the longest—to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Tenant Success Services (formerly Light Touch Services)
Tenant Success Services is Breaking Ground’s newest model of permanent housing service which includes projects that are a part of NYC’s Department of Housing Preservation and Development (HPD) Our Space Initiative as well as private partnerships with developers. Utilizing a Critical Time Intervention (CTI) approach, the program provides “light touch” housing retention services to formerly homeless households during the first year of tenancy, assisting with their transition out of the shelter system and into permanent housing.
Reporting to the Assistant Program Director, Light Touch Services the
Housing Retention Specialist
implements “light touch” supportive services and through their interventions promotes and fosters long‑term housing stability, prevents eviction, and return to shelter. The Housing Retention Specialist carries a caseload of up to 20 households, including formerly homeless families and individuals with special needs or who are at risk of eviction as a result of rent arrears or other lease violations. The Housing Retention Specialist conducts home visits on a weekly basis, upon move‑in, and during the first 1‑3 months. As households settle into their new homes, levels of services will be adjusted accordingly, and ongoing, so that services are right‑sized for each household. Efforts are largely preventative in nature focusing on maintaining benefits/subsidies and avoiding rent arrears, referral to community‑based services, and community integration. The Housing Retention Specialist is the liaison between on‑site social services and property management staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct regular home visits in tenants’ apartments
Escort tenants to appointments as needed
Conduct initial and ongoing assessments to assess observed and self‑identified needs, and create mutually agreed upon service plans
Provide assistance obtaining and maintaining entitlements and benefits including advocacy and guidance with subsidy recertification, Public Assistance, SSI/SSDI, voucher renewal, and SCRIE/DRIE applications and renewal
Promote financial literacy through group programming, workshops, and individual sessions. Topics include assistance with creating and managing a household budget, referrals to financial repair services, etc.
Connect tenants to short‑term rental assistance by referring households in need to the local Homebase provider and other rental assistance programs
Provide education and guidance around lease responsibility including expectations around being a good neighbor, rent obligations, use of the unit, safety, etc.
Collaborate with building management during regular meetings to address any concerning issues raised by building management or other tenants
Provide referrals to community based primary care and behavioral health services
Support education and job training including workshops, individual counseling, referral to educational resources including GED support, and referral to vocational preparation resources including resume assistance and job training/placement programs
Provide DV/IPV support including crisis intervention, safety planning, and connection to community resources for ongoing services and support
Assist with tracking school attendance and school interventions
Maintain record keeping in compliance with agency standards as well as those of City and State agencies
Perform other duties as assigned
MINIMUM QUALIFICATIONS:
Bachelor’s degree in Social Work or related field required, MSW preferred
Minimum 3 years of experience working with formerly homeless individuals and families
Housing‑based case management experience strongly preferred
Demonstrated understanding of behavioral health, and is familiar with best practices in mental health and substance use recovery which are rooted in harm reduction
Ability to positively engage with residents who present with special needs
Strong collaborative skills; ability to work successfully with a wide range of internal and external stakeholders
Excellent interpersonal skills, creativity, and problem‑solving ability
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams, experience with electronic case records, Foothold/AWARDS a plus, and ability to learn new programs
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