Customer Service Representative
VCA Animal Hospitals, Bermuda Dunes, CA, United States
Client Service Representative
We are seeking an experienced Client Service Representative to join our team, someone with previous experience within the veterinary medical field is highly recommended but not required. Compensation is negotiable based on education, experience and other relevant credentials. Pay $17.00 to $19.00 per hr.
At VCA Animal Hospitals we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Essentials Functions
Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow‑ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Creating and presenting treatment plans based on the doctor’s recommendations.
Answering questions regarding services and cost
Managing medical records, charts, reports and correspondence
Qualifications
At least one year of proven past experience helping clients in an animal or human hospital setting
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people – as well as awareness and understanding of others’ reactions
Proven decision‑making skills to choose the most appropriate course of action
The ability to integrate new information into problem‑solving
Proficiency in Microsoft Office
Willingness to work non‑traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Benefits We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Equal Opportunity We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
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At VCA Animal Hospitals we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Essentials Functions
Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow‑ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Creating and presenting treatment plans based on the doctor’s recommendations.
Answering questions regarding services and cost
Managing medical records, charts, reports and correspondence
Qualifications
At least one year of proven past experience helping clients in an animal or human hospital setting
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people – as well as awareness and understanding of others’ reactions
Proven decision‑making skills to choose the most appropriate course of action
The ability to integrate new information into problem‑solving
Proficiency in Microsoft Office
Willingness to work non‑traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
Benefits We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
Equal Opportunity We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
#J-18808-Ljbffr