Property Manager
Hajoliet, Joliet, IL, United States
Functioning for 70 years, the Housing Authority of Joliet (HAJ) has been at the forefront and steadfastly committed to bringing exceptional housing services and programs to the people of the City of Joliet, and surrounding Will County communities.
We are seeking a strong Property Manager with impeccable customer service and communication abilities who is resident focused.
Essential Functions
Ability to read and understand and explain legal jargon and documents such as HUD regulations and leases
Maintain a professional demeanor when faced with challenging issues
Analyze property operating data and produce and submit daily/weekly/monthly reports on property operations
Resident Relations
Establish and maintain positive relations by interacting with community residents through formal and informal meetings and through oral, telephonic and written communication
Administer informal resident grievance process in accordance with established policies and requirements
Receive and fully document resident complaints, promptly address the complaints and appropriately communicate actions taken to the complaining resident
Marketing and Leasing
Develop and implement plans to achieve and maintain full occupancy greater than or equal to 98% occupancy each month
Receive and process applications for occupancy in a manner consistent with program standards
Maintain and administer an accurate and current site-based waiting list in accordance with prescribed HUD guidelines and ensure the list contains adequate number and type of families to fill current and anticipated vacancies
Accurately calculate initial, interim and annual rent and apply appropriate utility allowances, income deductions and flat rents
Execute lease and conduct move-in inspections and leasing orientation with each new lessee
Initiate actions necessary to control vacancies and unit turnover
Ensure vacant unit turnaround time for maintenance and leasing does not exceed 15 calendar days
Continued Occupancy
Monitor and enforce resident compliance with the lease by conducting periodic inspections of dwelling units in a manner that establishes and sustains a positive living environment for all families
Initiate and process evictions for lease violations in compliance with program guidelines and applicable federal and state laws
Conduct move-out inspections in a timely manner and accurately calculate charges against security deposits
Financial Planning and Maintenance Management
Ensure property is maintained in such a manner as to receive a score 90% or higher for physical inspection indicators
Direct the activities of maintenance personnel at assigned site
Certify work order completion to the satisfaction of residents and to the standards owners set forth
Direct and/or monitor the routine collection of all rent and service charges due from residents and maintain an accurate and complete daily record of cash balances taking appropriate steps to minimize or eliminate delinquencies
Maintain 98% rent collection efficiency for all residents in occupancy
Maintain site buildings and grounds within budget limits
Perform other duties as assigned
Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Must be able to physically access all areas of the property.
Work environment: The noise level in the work environment is usually moderate.
Work hours may vary from the normal core hours of HAJ and on occasion may involve weekend work.
Qualifications Required
Associate’s degree from an accredited college or university with a major in Finance, Information Technology, Urban Planning, Business/Public Administration or related field; a minimum of 6 years’ experience in affordable housing, leasing management or other related field and a minimum of 3 years supervisory experience
Have or obtain Low-Income-Tax-Credit Certification within 6 months of hire
Have or obtain Blended Occupancy Certification within 6 months of hire
Must possess a valid Illinois driver’s license
Must be able to pass a criminal background check
Qualifications Preferred
Bachelor’s degree from an accredited college or university with a major in Finance, Information Technology, Urban Planning, Business/Public Administration or related field; a minimum of 3 years’ experience in affordable housing, specifically at a LIHTC property, leasing management or other related field and a minimum of 2 years supervisory experience
Have Low-Income-Tax-Credit Certification
Must have Blended Occupancy Management certification or obtain one within 6 months
Must possess a valid Illinois driver’s license
Must be able to pass a criminal background check
Job Type:
Full-time
Salary:
57,000 - 62,000, commensurate with experience.
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
On call
Education:
Associate (Preferred)
Experience:
Property management: 5 years (Preferred)
Customer service: 5 years (Preferred)
License/Certification:
Driver's License (Preferred)
Work Location: In person
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We are seeking a strong Property Manager with impeccable customer service and communication abilities who is resident focused.
Essential Functions
Ability to read and understand and explain legal jargon and documents such as HUD regulations and leases
Maintain a professional demeanor when faced with challenging issues
Analyze property operating data and produce and submit daily/weekly/monthly reports on property operations
Resident Relations
Establish and maintain positive relations by interacting with community residents through formal and informal meetings and through oral, telephonic and written communication
Administer informal resident grievance process in accordance with established policies and requirements
Receive and fully document resident complaints, promptly address the complaints and appropriately communicate actions taken to the complaining resident
Marketing and Leasing
Develop and implement plans to achieve and maintain full occupancy greater than or equal to 98% occupancy each month
Receive and process applications for occupancy in a manner consistent with program standards
Maintain and administer an accurate and current site-based waiting list in accordance with prescribed HUD guidelines and ensure the list contains adequate number and type of families to fill current and anticipated vacancies
Accurately calculate initial, interim and annual rent and apply appropriate utility allowances, income deductions and flat rents
Execute lease and conduct move-in inspections and leasing orientation with each new lessee
Initiate actions necessary to control vacancies and unit turnover
Ensure vacant unit turnaround time for maintenance and leasing does not exceed 15 calendar days
Continued Occupancy
Monitor and enforce resident compliance with the lease by conducting periodic inspections of dwelling units in a manner that establishes and sustains a positive living environment for all families
Initiate and process evictions for lease violations in compliance with program guidelines and applicable federal and state laws
Conduct move-out inspections in a timely manner and accurately calculate charges against security deposits
Financial Planning and Maintenance Management
Ensure property is maintained in such a manner as to receive a score 90% or higher for physical inspection indicators
Direct the activities of maintenance personnel at assigned site
Certify work order completion to the satisfaction of residents and to the standards owners set forth
Direct and/or monitor the routine collection of all rent and service charges due from residents and maintain an accurate and complete daily record of cash balances taking appropriate steps to minimize or eliminate delinquencies
Maintain 98% rent collection efficiency for all residents in occupancy
Maintain site buildings and grounds within budget limits
Perform other duties as assigned
Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. Must be able to physically access all areas of the property.
Work environment: The noise level in the work environment is usually moderate.
Work hours may vary from the normal core hours of HAJ and on occasion may involve weekend work.
Qualifications Required
Associate’s degree from an accredited college or university with a major in Finance, Information Technology, Urban Planning, Business/Public Administration or related field; a minimum of 6 years’ experience in affordable housing, leasing management or other related field and a minimum of 3 years supervisory experience
Have or obtain Low-Income-Tax-Credit Certification within 6 months of hire
Have or obtain Blended Occupancy Certification within 6 months of hire
Must possess a valid Illinois driver’s license
Must be able to pass a criminal background check
Qualifications Preferred
Bachelor’s degree from an accredited college or university with a major in Finance, Information Technology, Urban Planning, Business/Public Administration or related field; a minimum of 3 years’ experience in affordable housing, specifically at a LIHTC property, leasing management or other related field and a minimum of 2 years supervisory experience
Have Low-Income-Tax-Credit Certification
Must have Blended Occupancy Management certification or obtain one within 6 months
Must possess a valid Illinois driver’s license
Must be able to pass a criminal background check
Job Type:
Full-time
Salary:
57,000 - 62,000, commensurate with experience.
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
On call
Education:
Associate (Preferred)
Experience:
Property management: 5 years (Preferred)
Customer service: 5 years (Preferred)
License/Certification:
Driver's License (Preferred)
Work Location: In person
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