Customer Service Representative
Animal Clinic Downtown, Spring, TX, United States
Client Service Representative – Veterinary Receptionist
The Animal Hospital of Smithson Valley is seeking a full‑time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Spring Branch, TX, a suburb of San Antonio. We’re growing our team to support the addition of a new doctor, and would love to hear from you!
CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Smithson Valley. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
Essential Functions and Responsibilities
Greet and welcome each visitor and assess their needs
Handle incoming phone calls/emails and determine the urgency
Perform client check‑ins and check‑outs, including reviewing invoices
Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
Process and document financial transactions accurately
Schedule appointments based on client expectations, patient medical requirements and clinic needs
Manage emergency situations and walk‑ins
Respond to online requests for products, prescriptions or client questions in a timely manner
Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
Recommend products available to clients through our facilities
Skills and Qualifications
High School Diploma or GED required
At least two years of customer service experience required
Experience in a veterinary practice (or human medical practice) preferred
Experience with Microsoft Office suite
Excellent communication skills and the ability to problem solve
Ability to handle stressful situations and prioritize tasks effectively
Team player, have patience and maintain a positive attitude
Must be able to lift up to 30 pounds
Benefits and Perks
Paid time off & holiday pay
401K with company match
Medical, vision and dental insurance with multiple options
Complimentary short‑term disability
Complimentary life insurance for employee
Company‑sponsored Employee Assistance Program (Headspace)
Long‑term disability option (paid for by employee)
Progyny‑Fertility and Family Building Support
Digital Musculoskeletal & Physical Therapy Programs
Team Member Discounts for Pet Care
and more
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non‑discrimination laws.
#J-18808-Ljbffr
The Animal Hospital of Smithson Valley is seeking a full‑time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Spring Branch, TX, a suburb of San Antonio. We’re growing our team to support the addition of a new doctor, and would love to hear from you!
CSRs are invaluable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Smithson Valley. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
Essential Functions and Responsibilities
Greet and welcome each visitor and assess their needs
Handle incoming phone calls/emails and determine the urgency
Perform client check‑ins and check‑outs, including reviewing invoices
Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
Process and document financial transactions accurately
Schedule appointments based on client expectations, patient medical requirements and clinic needs
Manage emergency situations and walk‑ins
Respond to online requests for products, prescriptions or client questions in a timely manner
Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
Recommend products available to clients through our facilities
Skills and Qualifications
High School Diploma or GED required
At least two years of customer service experience required
Experience in a veterinary practice (or human medical practice) preferred
Experience with Microsoft Office suite
Excellent communication skills and the ability to problem solve
Ability to handle stressful situations and prioritize tasks effectively
Team player, have patience and maintain a positive attitude
Must be able to lift up to 30 pounds
Benefits and Perks
Paid time off & holiday pay
401K with company match
Medical, vision and dental insurance with multiple options
Complimentary short‑term disability
Complimentary life insurance for employee
Company‑sponsored Employee Assistance Program (Headspace)
Long‑term disability option (paid for by employee)
Progyny‑Fertility and Family Building Support
Digital Musculoskeletal & Physical Therapy Programs
Team Member Discounts for Pet Care
and more
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non‑discrimination laws.
#J-18808-Ljbffr