Leasing Specialist
Avanath Capital Management, LLC, Austin, TX, United States
Overview
Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within an affordable housing community while ensuring compliance with LIHTC regulations and Fair Housing guidelines. This role manages the full leasing cycle, including qualifying applicants, processing certifications and recertifications, and supporting resident retention, while delivering excellent customer service in a fast‑paced environment.
Desired Qualities
Strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff.
Consistently demonstrates an open and professional attitude and approach when assessing and resolving resident and staff concerns.
Consistently demonstrates an approach of active listening and ensures each resident and staff member feels seen, heard, and valued while working to resolve challenges.
Qualifications
Required: LIHTC experience with a strong understanding of affordable housing compliance, income certifications, recertifications, and regulatory requirements.
Proven leasing experience in a multifamily or affordable housing environment, including leasing, marketing, and closing skills.
Minimum of 2+ years of experience in affordable housing, property management, leasing, or customer relations.
Strong knowledge of low‑income housing programs, including Section 8 and other subsidized housing programs, is highly preferred.
Bilingual (English & Spanish) highly desired.
Demonstrated ability to provide exceptional customer service while maintaining compliance with Fair Housing regulations.
Ability to thrive in a fast‑paced environment while managing multiple priorities and deadlines.
Flexible schedule that may include evenings and weekends.
Solid computer skills, including Microsoft Word, Excel, internet, and email.
Working knowledge of Yardi Voyager Property Management software is preferred.
Key Accountabilities
Customer Service & Sales
Provide A+ customer service at all times.
Greet and qualify all prospects.
Record all telephone and in‑person visits on guest cards.
Inspect models and available “market‑ready” units and communicate related service needs to the Community Manager.
Apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report and process applications for approvals.
Ensure the apartment is ready for the resident to move in on the agreed date.
Follow up on prospects that did not close and attempt to close the sale again; if unable to help the prospect, refer them to sister communities.
Secure new resident signatures on appropriate paperwork prior to move‑in and orient new residents to the community.
Assist in monitoring renewals, distributing and following up on renewal notices.
Administrative
Accept rental payments.
Type leases, complete appropriate paperwork and input information on the Yardi system accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community‑issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with various tasks as required.
Consistently implement community policies.
Resident Retention
Receive all telephone calls and in‑person visits, listening to resident requests, concerns, and comments.
Complete maintenance service requests quickly and inform the maintenance team.
Answer questions for residents about community, repairs, rent, rules, etc., and follow up timely when unable to respond immediately.
Ensure all maintenance repairs are handled satisfactorily, contacting residents with completed service requests daily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community on a continuing basis.
Assist in planning resident events and host events as directed by the Community Manager.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.
Physical Demands & Working Conditions
Essential staff; must report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, and communicating verbally.
May work at an elevated site or walk on uneven ground.
Occasional squatting, bending the neck/waist, twisting the neck/waist, pushing, and pulling.
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
Benefits
Culture built on purpose and core values – integrity, caring, and continuous improvement.
Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more.
Growth based on achievement and emphasis on promoting from within.
Development opportunities – online training, classes, and one‑on‑one coaching.
Diversity & Inclusion Avanath is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion at all levels of our organization. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics.
Compensation Range $19—$21 USD
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The Role The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within an affordable housing community while ensuring compliance with LIHTC regulations and Fair Housing guidelines. This role manages the full leasing cycle, including qualifying applicants, processing certifications and recertifications, and supporting resident retention, while delivering excellent customer service in a fast‑paced environment.
Desired Qualities
Strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff.
Consistently demonstrates an open and professional attitude and approach when assessing and resolving resident and staff concerns.
Consistently demonstrates an approach of active listening and ensures each resident and staff member feels seen, heard, and valued while working to resolve challenges.
Qualifications
Required: LIHTC experience with a strong understanding of affordable housing compliance, income certifications, recertifications, and regulatory requirements.
Proven leasing experience in a multifamily or affordable housing environment, including leasing, marketing, and closing skills.
Minimum of 2+ years of experience in affordable housing, property management, leasing, or customer relations.
Strong knowledge of low‑income housing programs, including Section 8 and other subsidized housing programs, is highly preferred.
Bilingual (English & Spanish) highly desired.
Demonstrated ability to provide exceptional customer service while maintaining compliance with Fair Housing regulations.
Ability to thrive in a fast‑paced environment while managing multiple priorities and deadlines.
Flexible schedule that may include evenings and weekends.
Solid computer skills, including Microsoft Word, Excel, internet, and email.
Working knowledge of Yardi Voyager Property Management software is preferred.
Key Accountabilities
Customer Service & Sales
Provide A+ customer service at all times.
Greet and qualify all prospects.
Record all telephone and in‑person visits on guest cards.
Inspect models and available “market‑ready” units and communicate related service needs to the Community Manager.
Apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report and process applications for approvals.
Ensure the apartment is ready for the resident to move in on the agreed date.
Follow up on prospects that did not close and attempt to close the sale again; if unable to help the prospect, refer them to sister communities.
Secure new resident signatures on appropriate paperwork prior to move‑in and orient new residents to the community.
Assist in monitoring renewals, distributing and following up on renewal notices.
Administrative
Accept rental payments.
Type leases, complete appropriate paperwork and input information on the Yardi system accurately and on a timely basis.
Maintain current resident files.
Distribute all company or community‑issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with various tasks as required.
Consistently implement community policies.
Resident Retention
Receive all telephone calls and in‑person visits, listening to resident requests, concerns, and comments.
Complete maintenance service requests quickly and inform the maintenance team.
Answer questions for residents about community, repairs, rent, rules, etc., and follow up timely when unable to respond immediately.
Ensure all maintenance repairs are handled satisfactorily, contacting residents with completed service requests daily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community on a continuing basis.
Assist in planning resident events and host events as directed by the Community Manager.
Adherence to Property Management Rules, Regulations, and Guidelines
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.
Physical Demands & Working Conditions
Essential staff; must report to work and adhere to all safety and business protocols.
Frequent sitting and walking.
Repetitive use of computer, keyboard, mouse, and phone.
Reading, comprehending, writing, performing calculations, and communicating verbally.
May work at an elevated site or walk on uneven ground.
Occasional squatting, bending the neck/waist, twisting the neck/waist, pushing, and pulling.
How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
Benefits
Culture built on purpose and core values – integrity, caring, and continuous improvement.
Comprehensive benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more.
Growth based on achievement and emphasis on promoting from within.
Development opportunities – online training, classes, and one‑on‑one coaching.
Diversity & Inclusion Avanath is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion at all levels of our organization. We embrace and encourage differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics.
Compensation Range $19—$21 USD
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