Staff, Experience Strategist - Industrial Designer (Sam's Club)
Sam's Club, Bentonville, AR, United States
Position Summary
The Staff Industrial Designer plays a critical role in shaping the future of physical retail through human‑centered, scalable, and production‑ready design. This role blends hands‑on execution with forward‑looking concept development, translating member insights, business strategy, and operational needs into tangible retail systems focused on fixtures, displays, and in‑store elements.
What You'll Do
Lead end‑to‑end design of retail fixtures, displays, and physical systems from concept through production, ensuring durable, manufacturable, high‑quality solutions.
Explore and prototype next‑generation retail experiences, creating vision concepts, pilots, and testable solutions that inform future club formats and evolving member needs.
Ground design decisions in member and associate insights to ensure intuitive, ergonomic, and accessible solutions.
Design modular, flexible systems that scale across new builds and remodels while balancing consistency with adaptability across diverse club environments.
Partner with Merchandising, Operations, Engineering, and Sourcing to align design intent with business goals and manufacturing realities, communicating ideas clearly and influencing stakeholders at all levels.
Elevate design through strong form, materiality, and detailing while maintaining high standards for documentation, storytelling, and execution.
Qualifications
8–12+ years of experience in industrial design (retail, consumer products, or environments).
Strong portfolio demonstrating both concept development and production‑ready work.
Expertise in CAD and visualization tools (e.g., SolidWorks, Rhino, KeyShot).
Deep knowledge of materials, manufacturing processes, and cost considerations.
Experience designing for scale and real‑world operational constraints.
Ability to move fluidly between strategy, concept, and execution.
Strong communication and stakeholder influence skills.
Benefits
Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase plan, and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment and meets or exceeds paid sick leave laws where applicable.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, covering tuition, books, and fees.
Salary & Compensation Annual salary range: $110,000.00 – $220,000.00. Additional compensation includes annual or quarterly performance bonuses, and for certain positions may also include Regional Pay Zone (RPZ) based on location.
Minimum Qualifications Option 1: Bachelor’s degree in design, business, or related area and 8 years’ progressive experience in experience strategy, UX, or service design with demonstrated enterprise impact.
Option 2: 10 years’ experience leading large‑scale, cross‑functional experience initiatives.
Preferred Qualifications Experience defining and measuring outcomes through OKRs and KPIs; experience in enterprise transformation or cross‑domain experience initiatives; experience integrating digital and physical experiences in omnichannel or membership‑based models; recognized thought leadership in experience storytelling or journey system design.
Primary Location 2101 Se Simple Savings Dr, Bentonville, AR 72712‑4304, United States of America
Policy Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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What You'll Do
Lead end‑to‑end design of retail fixtures, displays, and physical systems from concept through production, ensuring durable, manufacturable, high‑quality solutions.
Explore and prototype next‑generation retail experiences, creating vision concepts, pilots, and testable solutions that inform future club formats and evolving member needs.
Ground design decisions in member and associate insights to ensure intuitive, ergonomic, and accessible solutions.
Design modular, flexible systems that scale across new builds and remodels while balancing consistency with adaptability across diverse club environments.
Partner with Merchandising, Operations, Engineering, and Sourcing to align design intent with business goals and manufacturing realities, communicating ideas clearly and influencing stakeholders at all levels.
Elevate design through strong form, materiality, and detailing while maintaining high standards for documentation, storytelling, and execution.
Qualifications
8–12+ years of experience in industrial design (retail, consumer products, or environments).
Strong portfolio demonstrating both concept development and production‑ready work.
Expertise in CAD and visualization tools (e.g., SolidWorks, Rhino, KeyShot).
Deep knowledge of materials, manufacturing processes, and cost considerations.
Experience designing for scale and real‑world operational constraints.
Ability to move fluidly between strategy, concept, and execution.
Strong communication and stakeholder influence skills.
Benefits
Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase plan, and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment and meets or exceeds paid sick leave laws where applicable.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, covering tuition, books, and fees.
Salary & Compensation Annual salary range: $110,000.00 – $220,000.00. Additional compensation includes annual or quarterly performance bonuses, and for certain positions may also include Regional Pay Zone (RPZ) based on location.
Minimum Qualifications Option 1: Bachelor’s degree in design, business, or related area and 8 years’ progressive experience in experience strategy, UX, or service design with demonstrated enterprise impact.
Option 2: 10 years’ experience leading large‑scale, cross‑functional experience initiatives.
Preferred Qualifications Experience defining and measuring outcomes through OKRs and KPIs; experience in enterprise transformation or cross‑domain experience initiatives; experience integrating digital and physical experiences in omnichannel or membership‑based models; recognized thought leadership in experience storytelling or journey system design.
Primary Location 2101 Se Simple Savings Dr, Bentonville, AR 72712‑4304, United States of America
Policy Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr