Intake Specialist - Oahu
Starrcohawaii, Honolulu, HI, United States
Intake Specialist - Oahu
Honolulu, HI
Temporary
Entry Level
Do you live on Oahu? Would you like to help others in the community who have been impacted by the recent disaster? Tidal Basin is the nation's premier provider of integrated preparedness, emergency response management, and disaster recovery consulting services. We are on the island and working to support those needing assistance, and we have an immediate opportunity for an Intake Specialist. THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY.
Job Duties and Responsibilities
Support registration and tracking of disaster survivors at a Community Assistance Center/DRC site utilizing common/shared systems with the Agency having jurisdiction.
Respond to disaster survivors in person, over the phone, and conduct a thorough intake interview.
Accurately enter information gathered.
Diligently follow up with survivors through a series of calls, texts, and emails.
Maintain disaster survivor's information in the CRM with detailed notes and plans of action for follow-up.
Consistently meet or exceed both team and individual goals.
Complete required training.
Skills and Competencies
Ability to respond promptly to directions given.
Detail oriented with ability to provide and direct survivors to available information.
Ability to communicate clearly in an empathetic manner and be respectful of those impacted.
Ensure all required documents and processes are completed and followed.
Ability to perform required skills in exercises and/or actual incidents as required.
Must be proficient using a computer.
Must be comfortable working in ambiguous environments: Disaster Recovery Centers, field offices, etc.
Ability to adapt and respond in an appropriate professional manner to changes in operations, and to other duties and tasks assigned.
Must possess the ability to clearly understand and action directives in a dynamic environment to ensure success of the mission assignment.
Education and Experience
High School Diploma.
Strong customer service experience.
Preferred experience with technology tools.
Preferred experience in disaster recovery, housing, or sheltering.
Location: North Shore, Oahu
Pay Rate: $28 to $30/hour
Job Description Disclaimer This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.
Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.
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Temporary
Entry Level
Do you live on Oahu? Would you like to help others in the community who have been impacted by the recent disaster? Tidal Basin is the nation's premier provider of integrated preparedness, emergency response management, and disaster recovery consulting services. We are on the island and working to support those needing assistance, and we have an immediate opportunity for an Intake Specialist. THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY.
Job Duties and Responsibilities
Support registration and tracking of disaster survivors at a Community Assistance Center/DRC site utilizing common/shared systems with the Agency having jurisdiction.
Respond to disaster survivors in person, over the phone, and conduct a thorough intake interview.
Accurately enter information gathered.
Diligently follow up with survivors through a series of calls, texts, and emails.
Maintain disaster survivor's information in the CRM with detailed notes and plans of action for follow-up.
Consistently meet or exceed both team and individual goals.
Complete required training.
Skills and Competencies
Ability to respond promptly to directions given.
Detail oriented with ability to provide and direct survivors to available information.
Ability to communicate clearly in an empathetic manner and be respectful of those impacted.
Ensure all required documents and processes are completed and followed.
Ability to perform required skills in exercises and/or actual incidents as required.
Must be proficient using a computer.
Must be comfortable working in ambiguous environments: Disaster Recovery Centers, field offices, etc.
Ability to adapt and respond in an appropriate professional manner to changes in operations, and to other duties and tasks assigned.
Must possess the ability to clearly understand and action directives in a dynamic environment to ensure success of the mission assignment.
Education and Experience
High School Diploma.
Strong customer service experience.
Preferred experience with technology tools.
Preferred experience in disaster recovery, housing, or sheltering.
Location: North Shore, Oahu
Pay Rate: $28 to $30/hour
Job Description Disclaimer This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.
Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.
#J-18808-Ljbffr