(CSR) - Customer Service Representative
Bocatti Experience, Miami, FL, United States
About Us
Bocatti Experience is a hospitality and events company offering curated dining experiences, catering services, and private events. We are committed to providing a professional and welcoming experience for every client and guest. We are currently seeking a dependable Customer Service Representative to support our operations in Miami.
Position Overview The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event‑related questions, and general customer support while ensuring a positive and professional experience.
Responsibilities
Respond to customer inquiries via phone, email, and in person
Assist with reservations, bookings, and basic scheduling support
Address customer questions and concerns in a professional manner
Document customer interactions and update internal records
Coordinate with event, kitchen, and service teams as needed
Support front‑of‑house operations during events when required
Follow company policies and customer service standards
Qualifications
High school diploma or equivalent required.
Strong verbal and written communication skills
Ability to multitask and remain organized
Comfortable using basic computer systems and scheduling tools
Ability to work evenings and weekends as required
Professional demeanor and problem‑solving mindset
Schedule & Compensation
Employment Type: Full‑time or part‑time
Schedule: Typical workdays Monday‑Friday
Standard shifts: 8 hours
Benefits
Flexible scheduling
Opportunities to work at various events
Supportive team environment
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Position Overview The Customer Service Representative serves as a primary point of contact for clients and guests. This role focuses on assisting with inquiries, reservations, event‑related questions, and general customer support while ensuring a positive and professional experience.
Responsibilities
Respond to customer inquiries via phone, email, and in person
Assist with reservations, bookings, and basic scheduling support
Address customer questions and concerns in a professional manner
Document customer interactions and update internal records
Coordinate with event, kitchen, and service teams as needed
Support front‑of‑house operations during events when required
Follow company policies and customer service standards
Qualifications
High school diploma or equivalent required.
Strong verbal and written communication skills
Ability to multitask and remain organized
Comfortable using basic computer systems and scheduling tools
Ability to work evenings and weekends as required
Professional demeanor and problem‑solving mindset
Schedule & Compensation
Employment Type: Full‑time or part‑time
Schedule: Typical workdays Monday‑Friday
Standard shifts: 8 hours
Benefits
Flexible scheduling
Opportunities to work at various events
Supportive team environment
#J-18808-Ljbffr