FCM Meetings & Events - Event Travel Consultant - New York City, NY
FCM Meetings & Events, New York, NY, United States
About the Opportunity
FCM Meetings & Events is seeking an Event Travel Consultant to support the delivery of seamless, policy‑compliant travel for live, virtual, and hybrid events. This role plays a critical part in coordinating flights, accommodations, and ground transport while partnering closely with event managers, planners, and attendees. You’ll help bring global events to life through precision, collaboration, and exceptional service.
Key Responsibilities
Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies
Ensure accurate ticketing and adherence to event deadlines and restrictions
Track and manage booking status for all event attendees
Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations
Maintain clear, timely, and accurate internal documentation within meeting management systems
Deliver professional, customer‑focused communication with clients, delegates, and internal stakeholders
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
Support event‑related and general administrative tasks to maintain business operations
Communicate proactively with lead planners and project teams before, during, and after events
Participate in training and development opportunities as directed by the Business Leader
Maintain compliance with company policies and employment regulations
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
Must have GDS experience; Sabre experience strongly preferred
Working knowledge of Microsoft Word, Excel, and PowerPoint
Previous experience in travel management, demonstrating high‑touch service
High school education required
Experience in a service‑oriented industry with a focus on customer relationships
Strong attention to detail and accuracy in high‑volume work
Ability to manage multiple tasks and prioritize effectively
Strong communication and problem‑solving skills
Willingness to learn, grow, and take ownership of outcomes
Ability to remain calm and positive in busy or high‑pressure situations
Benefits
Paid Time Off: comprehensive package including vacation days, sick days, personal days, Diversity Day, Volunteer Day, and recognized holidays annually
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care
Insurance coverage: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible Spending Accounts
Employee Assistance Program
401(k) with partial match
Tuition Reimbursement Program
Employee Share Plan
Global career opportunities across a network of brands
Additional Perks
Have fun at the heart of everything we do
Reward & Recognition through regular Buzz Nights and annual Global Gathering events
Use your smarts – quick thinking, expertise, and tenacity
Love for travel – passion for supporting travel experiences
Personal connections and meaningful relationships
Diversity, Equity & Inclusion commitment and initiatives
Career development – genuine opportunities for growth and evolution
Strong commitment to supporting every employee in professional and personal development
Corporate Social Responsibility with volunteering, fundraising, and environmental initiatives
Compensation Hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. Rate may vary based on experience, location, and job requirements.
Location New York City, NY
Equal Employment Opportunity Statement We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
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Key Responsibilities
Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies
Ensure accurate ticketing and adherence to event deadlines and restrictions
Track and manage booking status for all event attendees
Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations
Maintain clear, timely, and accurate internal documentation within meeting management systems
Deliver professional, customer‑focused communication with clients, delegates, and internal stakeholders
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
Support event‑related and general administrative tasks to maintain business operations
Communicate proactively with lead planners and project teams before, during, and after events
Participate in training and development opportunities as directed by the Business Leader
Maintain compliance with company policies and employment regulations
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
Must have GDS experience; Sabre experience strongly preferred
Working knowledge of Microsoft Word, Excel, and PowerPoint
Previous experience in travel management, demonstrating high‑touch service
High school education required
Experience in a service‑oriented industry with a focus on customer relationships
Strong attention to detail and accuracy in high‑volume work
Ability to manage multiple tasks and prioritize effectively
Strong communication and problem‑solving skills
Willingness to learn, grow, and take ownership of outcomes
Ability to remain calm and positive in busy or high‑pressure situations
Benefits
Paid Time Off: comprehensive package including vacation days, sick days, personal days, Diversity Day, Volunteer Day, and recognized holidays annually
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care
Insurance coverage: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible Spending Accounts
Employee Assistance Program
401(k) with partial match
Tuition Reimbursement Program
Employee Share Plan
Global career opportunities across a network of brands
Additional Perks
Have fun at the heart of everything we do
Reward & Recognition through regular Buzz Nights and annual Global Gathering events
Use your smarts – quick thinking, expertise, and tenacity
Love for travel – passion for supporting travel experiences
Personal connections and meaningful relationships
Diversity, Equity & Inclusion commitment and initiatives
Career development – genuine opportunities for growth and evolution
Strong commitment to supporting every employee in professional and personal development
Corporate Social Responsibility with volunteering, fundraising, and environmental initiatives
Compensation Hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. Rate may vary based on experience, location, and job requirements.
Location New York City, NY
Equal Employment Opportunity Statement We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.
#J-18808-Ljbffr