FCM Meetings & Events - Event Travel Consultant - New York City, NY
StudentUniverse, New York, NY, United States
Event Travel Consultant
FCM Meetings & Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.
We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.
Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.
FCM Meetings & Events is seeking an Event Travel Consultant to support the delivery of seamless, policy‑compliant travel for live, virtual, and hybrid events. This role plays a critical part in coordinating flights, accommodations, and ground transport while partnering closely with event managers, planners, and attendees. You’ll help bring global events to life through precision, collaboration, and exceptional service. This is an ideal opportunity for someone passionate about travel, detail, and creating positive delegate experiences.
Key Responsibilities
Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies
Ensure accurate ticketing and adherence to event deadlines and restrictions
Track and manage booking status for all event attendees
Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations
Maintain clear, timely, and accurate internal documentation within meeting management systems
Deliver professional, customer‑focused communication with clients, delegates, and internal stakeholders
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
Support event‑related and general administrative tasks to maintain business operations
Communicate proactively with lead planners and project teams before, during, and after events
Participate in training and development opportunities as directed by the Business Leader
Maintain compliance with company policies and employment regulations
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
Must have GDS experience; Sabre experience strongly preferred.
Working knowledge of Microsoft Word, Excel, and PowerPoint
Previous experience in travel management, demonstrating high‑touch service.
High school education required
Experience in a service‑oriented industry with a focus on customer relationships
Strong attention to detail and accuracy in high‑volume work
Ability to manage multiple tasks and prioritize effectively
Strong communication and problem‑solving skills
Willingness to learn, grow, and take ownership of outcomes
Ability to remain calm and positive in busy or high‑pressure situations
Work Perks! - What’s in it for you:
Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel:
We were founded by people who wanted to travel and want others to do the same.
Personal connections:
We are a big business founded on personal relationships.
Diversity, Equity & Inclusion:
Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
A career, not a job:
We offer genuine opportunities for people to grow and evolve.
We back our people all the way:
We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back:
Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.
Benefits Include:
Paid Time Off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match
Global career opportunities in a network of brands and businesses
Location – New York City, NY
We anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.
We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
#J-18808-Ljbffr
We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.
Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.
FCM Meetings & Events is seeking an Event Travel Consultant to support the delivery of seamless, policy‑compliant travel for live, virtual, and hybrid events. This role plays a critical part in coordinating flights, accommodations, and ground transport while partnering closely with event managers, planners, and attendees. You’ll help bring global events to life through precision, collaboration, and exceptional service. This is an ideal opportunity for someone passionate about travel, detail, and creating positive delegate experiences.
Key Responsibilities
Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies
Ensure accurate ticketing and adherence to event deadlines and restrictions
Track and manage booking status for all event attendees
Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations
Maintain clear, timely, and accurate internal documentation within meeting management systems
Deliver professional, customer‑focused communication with clients, delegates, and internal stakeholders
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
Support event‑related and general administrative tasks to maintain business operations
Communicate proactively with lead planners and project teams before, during, and after events
Participate in training and development opportunities as directed by the Business Leader
Maintain compliance with company policies and employment regulations
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Experience & Qualifications
Must have GDS experience; Sabre experience strongly preferred.
Working knowledge of Microsoft Word, Excel, and PowerPoint
Previous experience in travel management, demonstrating high‑touch service.
High school education required
Experience in a service‑oriented industry with a focus on customer relationships
Strong attention to detail and accuracy in high‑volume work
Ability to manage multiple tasks and prioritize effectively
Strong communication and problem‑solving skills
Willingness to learn, grow, and take ownership of outcomes
Ability to remain calm and positive in busy or high‑pressure situations
Work Perks! - What’s in it for you:
Have fun:
At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition:
Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
Use your smarts:
Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel:
We were founded by people who wanted to travel and want others to do the same.
Personal connections:
We are a big business founded on personal relationships.
Diversity, Equity & Inclusion:
Commitment to diversity, equity, and inclusion through initiatives such as Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable practices.
A career, not a job:
We offer genuine opportunities for people to grow and evolve.
We back our people all the way:
We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back:
Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising.
Benefits Include:
Paid Time Off: up to 15 vacation days (prorated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including medical, dental, vision, gender‑affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match
Global career opportunities in a network of brands and businesses
Location – New York City, NY
We anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.
We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
#J-18808-Ljbffr