BMV Customer Service Representative 2
State of Indiana, Muncie, IN, United States
Role Overview
Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.
This position will serve at the Muncie, Indiana, BMV Branch Office. Branch hours are:
Sunday: Closed
Monday: Closed
Wednesday: 9:00 am - 5:00 pm
Saturday: 9:00 - 12:30 pm
Salary The salary for this position traditionally starts at $31,668 annually ($16.24 per hour) but may be commensurate with education and experience.
Essential Functions
Administer skill tests and evaluate driving skills.
Assist customers with vehicle/watercraft titles and registration needs.
Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
Attend training classes and/or take certification tests as required.
Maintain privacy of customer and all related records.
Substitute for Customer Service Representatives as needed.
What You’ll Need for Success
High school diploma or equivalent.
Must be 21 years of age or older.
Must possess a valid driver’s license for at least the preceding 12 month period.
Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
Must be familiar with the operations of all types of motor vehicles.
Working knowledge of Indiana driving laws.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities / Direct Reports This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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This position will serve at the Muncie, Indiana, BMV Branch Office. Branch hours are:
Sunday: Closed
Monday: Closed
Wednesday: 9:00 am - 5:00 pm
Saturday: 9:00 - 12:30 pm
Salary The salary for this position traditionally starts at $31,668 annually ($16.24 per hour) but may be commensurate with education and experience.
Essential Functions
Administer skill tests and evaluate driving skills.
Assist customers with vehicle/watercraft titles and registration needs.
Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
Attend training classes and/or take certification tests as required.
Maintain privacy of customer and all related records.
Substitute for Customer Service Representatives as needed.
What You’ll Need for Success
High school diploma or equivalent.
Must be 21 years of age or older.
Must possess a valid driver’s license for at least the preceding 12 month period.
Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
Must be familiar with the operations of all types of motor vehicles.
Working knowledge of Indiana driving laws.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities / Direct Reports This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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