BMV Lead Customer Service Representative 2
State of Indiana, Indiana, PA, United States
Location: Brookville, IN, US, 47012
Role Overview Customer Service Representatives are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role you will evaluate customers’ knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, you will process transactions for customers at the Brookville and Liberty branch offices.
Responsibilities
Administer skills tests and evaluate driving skills.
Assist customers with vehicle/watercraft titles and registration needs.
Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
Attend training classes and/or take certification tests as required.
Maintain privacy of customers and all related records.
Substitute for Customer Service Representatives as needed.
Assist with daily opening and closing procedures.
Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting.
Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
Communicate any equipment failures requiring service to the proper chain of command.
Ensure training, development, and mentoring of CSRs.
Qualifications
High school diploma or equivalent.
Must be 21 years of age or older.
Must possess a valid State of Indiana driver’s license for at least the preceding 12‑month period.
No at‑fault motor vehicle accidents that have resulted in death or serious bodily injury.
Ability to relate tactfully, decisively, and calmly to all types of people and situations.
Ability to travel up to 20% of the time to branch locations, training, or community activities.
Familiarity with the operations of all types of motor vehicles.
Working knowledge of Indiana driving laws.
High level of critical thinking and ability to troubleshoot.
Ability to process cash and card transactions.
Ability to provide relief and support to frontline operations and maintain customer flow.
Experience managing people/teams.
Ability to address customer concerns effectively.
Ability to identify problems and recommend creative solutions.
Ability to use good judgment and apply fundamental cash management and accounting principles.
Proficient computer skills, including Microsoft Word, Excel, and e‑mail systems.
Ability to multi‑task in a fast‑paced environment.
Ability to perform essential functions with or without reasonable accommodation.
Benefits
Three medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program – earn gift card rewards for completing wellness activities.
Health savings account with bi‑weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully‑funded pension plan options.
Comprehensive leave policies, including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, paid community service leave, combined vacation/personal/sick leave, and paid holidays.
Education reimbursement program.
Group life insurance.
Employee assistance program with behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.
EEO Statement The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
#J-18808-Ljbffr
Role Overview Customer Service Representatives are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role you will evaluate customers’ knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, you will process transactions for customers at the Brookville and Liberty branch offices.
Responsibilities
Administer skills tests and evaluate driving skills.
Assist customers with vehicle/watercraft titles and registration needs.
Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
Attend training classes and/or take certification tests as required.
Maintain privacy of customers and all related records.
Substitute for Customer Service Representatives as needed.
Assist with daily opening and closing procedures.
Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting.
Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
Communicate any equipment failures requiring service to the proper chain of command.
Ensure training, development, and mentoring of CSRs.
Qualifications
High school diploma or equivalent.
Must be 21 years of age or older.
Must possess a valid State of Indiana driver’s license for at least the preceding 12‑month period.
No at‑fault motor vehicle accidents that have resulted in death or serious bodily injury.
Ability to relate tactfully, decisively, and calmly to all types of people and situations.
Ability to travel up to 20% of the time to branch locations, training, or community activities.
Familiarity with the operations of all types of motor vehicles.
Working knowledge of Indiana driving laws.
High level of critical thinking and ability to troubleshoot.
Ability to process cash and card transactions.
Ability to provide relief and support to frontline operations and maintain customer flow.
Experience managing people/teams.
Ability to address customer concerns effectively.
Ability to identify problems and recommend creative solutions.
Ability to use good judgment and apply fundamental cash management and accounting principles.
Proficient computer skills, including Microsoft Word, Excel, and e‑mail systems.
Ability to multi‑task in a fast‑paced environment.
Ability to perform essential functions with or without reasonable accommodation.
Benefits
Three medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program – earn gift card rewards for completing wellness activities.
Health savings account with bi‑weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully‑funded pension plan options.
Comprehensive leave policies, including paid New Parent Leave, paid Childbirth Recovery Leave for eligible mothers, paid community service leave, combined vacation/personal/sick leave, and paid holidays.
Education reimbursement program.
Group life insurance.
Employee assistance program with behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.
EEO Statement The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
#J-18808-Ljbffr