Call Center Representative - Work From Home
Ascensus, Atlanta, GA, United States
The cities near Atlanta, GA that boast the highest number of call center agent jobs are:
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The 10 cities near Atlanta, GA that have the most job openings are: Athens Columbia Macon Murfreesboro Chattanooga Knoxville Birmingham Montgomery Augusta Columbus
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SUMMARY Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.
The agent will need to handle many MRI inbound and outbound calls to our patients, providing outstanding service by answering questions, addressing concerns, and scheduling MRI appointments. The successful candidate must be reliable, polite, adaptable, patient‑focused, efficient and detail‑oriented.
DUTIES
Engaging in active listening with callers, confirming or clarifying scheduled MRI appointments
Utilizing EMR, spreadsheets and given material appropriately
Answering or making calls out to patients pertaining to MRI
Scheduling, rescheduling MRI appointments
Meeting quotas
REQUIREMENTS
Knowledge of HIPAA and OSHA standards as pertains to the job
Proven ability to maintain confidentiality
Attentive to detail, proven ability to multi‑task and take ownership of assigned tasks
Ability to work independently
Previous experience in customer service
Strong phone and verbal communication skills
EDUCATION AND EXPERIENCE
High school diploma or equivalent
1‑3 years of experience in call center environment
Good data entry and typing skills
Bilingual
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The 10 cities near Atlanta, GA that have the most job openings are: Athens Columbia Macon Murfreesboro Chattanooga Knoxville Birmingham Montgomery Augusta Columbus
The 10 most popular job searches in Atlanta, GA are: amazon work from home city warehouse amazon warehouse construction volunteer medical courier airport customer service
SUMMARY Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.
The agent will need to handle many MRI inbound and outbound calls to our patients, providing outstanding service by answering questions, addressing concerns, and scheduling MRI appointments. The successful candidate must be reliable, polite, adaptable, patient‑focused, efficient and detail‑oriented.
DUTIES
Engaging in active listening with callers, confirming or clarifying scheduled MRI appointments
Utilizing EMR, spreadsheets and given material appropriately
Answering or making calls out to patients pertaining to MRI
Scheduling, rescheduling MRI appointments
Meeting quotas
REQUIREMENTS
Knowledge of HIPAA and OSHA standards as pertains to the job
Proven ability to maintain confidentiality
Attentive to detail, proven ability to multi‑task and take ownership of assigned tasks
Ability to work independently
Previous experience in customer service
Strong phone and verbal communication skills
EDUCATION AND EXPERIENCE
High school diploma or equivalent
1‑3 years of experience in call center environment
Good data entry and typing skills
Bilingual
#J-18808-Ljbffr