Customer Service Representative
Pediatric Health Choice, Inc., Dayton, OH, United States
Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to
taking care of the child.
As aleader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.
Position:
Customer Service Representative
Location:
Dayton, Ohio
Hours:
Monday-Friday, 8a-5p (In Person)
THE POSITION: We are looking for a full-time Customer Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment, you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically-complex children and their families.
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
Updates patient and prescriber account information on an ongoing basis, including patient change forms
Maintains database of physician orders
Obtains prescriber orders for products and services provided
Obtains new patient referrals
Coordinate’s intake process for specialized organizations
Obtains and assists with new patient referrals via telephone and completes the DME intake
Obtains insurance authorization information as required for products and services provided
Coordinates courier service with appropriate staff for deliveries as needed
Coordinates service for evening deliveries
Coordinates the New Product Request process (as applicable)
Creates and confirms delivery tickets for Durable Medical Equipment (DME)
Creates IV Delivery Tickets (as applicable)
Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
Obtains patient supply orders via telephone, fax or helpdesk
Performs call-outs (as applicable)
Prepares patient paperwork for billing
Process and coordinates paperwork from items delivered for intake
Processes returned mail
The qualified candidate must have exceptional organizational, multi-tasking, problem solving and communication skills. A high level of initiative combined with a customer service mentality is required.
REQUIREMENTS
Durable medical equipment (DME) intake/ admissions experience preferred
Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
Experience in Brightree EHR a plus!
THE COMPANY Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.
THE BENEFITS
Holiday Pay
Paid Time Off
Health and Dental insurance
Short & Long-Term Disability and Life Insurance
401K with match & educational benefits
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
#J-18808-Ljbffr
taking care of the child.
As aleader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.
Position:
Customer Service Representative
Location:
Dayton, Ohio
Hours:
Monday-Friday, 8a-5p (In Person)
THE POSITION: We are looking for a full-time Customer Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment, you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically-complex children and their families.
Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
Updates patient and prescriber account information on an ongoing basis, including patient change forms
Maintains database of physician orders
Obtains prescriber orders for products and services provided
Obtains new patient referrals
Coordinate’s intake process for specialized organizations
Obtains and assists with new patient referrals via telephone and completes the DME intake
Obtains insurance authorization information as required for products and services provided
Coordinates courier service with appropriate staff for deliveries as needed
Coordinates service for evening deliveries
Coordinates the New Product Request process (as applicable)
Creates and confirms delivery tickets for Durable Medical Equipment (DME)
Creates IV Delivery Tickets (as applicable)
Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
Obtains patient supply orders via telephone, fax or helpdesk
Performs call-outs (as applicable)
Prepares patient paperwork for billing
Process and coordinates paperwork from items delivered for intake
Processes returned mail
The qualified candidate must have exceptional organizational, multi-tasking, problem solving and communication skills. A high level of initiative combined with a customer service mentality is required.
REQUIREMENTS
Durable medical equipment (DME) intake/ admissions experience preferred
Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
Experience in Brightree EHR a plus!
THE COMPANY Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.
THE BENEFITS
Holiday Pay
Paid Time Off
Health and Dental insurance
Short & Long-Term Disability and Life Insurance
401K with match & educational benefits
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.
#J-18808-Ljbffr