Customer Service Representative I
Spectraforce Technologies, Plant City, FL, United States
Job Title: Customer Service Representative I
Location: Plant City, FL 33566
Duration: 4+ months
Schedule: Monday - Friday 8 AM - 5 PM (1 hour lunch) - No OT
Interviews: Will be done in person
Note:
Dress:
Jeans with no rips, tears, or holes. Blouses or Polo are fine. Open toed shoes are okay, but if you need to walk through the warehouse, you will need closed toe shoes. NO FLIP FLOPS.
Please make sure resumes are current, no gaps of employment, no company logos, or contact information.
Job Summary:
This position supports the Market Manager and helps manage all aspects of exporting Clients products from the US to over 80 countries. This is a Sales support position responsible for providing direct support to all assigned Marketing Managers.
Responsibilities:
Answering all incoming concerns/needs from all customers.
Key pick-up requests, handling transportation/routing on delivery questions.
Providing customers with invoice copies, monitoring orders before cut- off.
Communicating regularly with the AE and customers.
A - Order Processing & Data Entry
Enter and manage export orders using the AS400 System ( IFG will train the worker on)
Verify product allocations and coordinate shipments with internal departments
B- Customer & Internal Communication
Respond to emails and coordinate with customers, Market Managers, and internal teams (logistics, merchandising, etc)
Ensure clear communication on order status, documentation shipment details.
C- Export Documentation & Compliance
Prepare and request the necessary export certifications
Ensure compliance with country-specific export requirements and government regulations
D- Logistics Coordination
Work closely with the logistics team to book shipments, track processes, and ensure accurate invoicing.
Support all internal processes from order creation through to shipment and invoicing.
Top 3 Must-haves:
Organized
Attention to detail
Focused
Experience & Requirements:
0-3 Years of Experience
High school diploma or equivalent.
Strong telephone communication skills
Ability to work in a fast-paced environment.
Ability to sit and work at a P/C for extended periods and must be proficient in MS Office.
Position is offered by a no fee agency.
Location: Plant City, FL 33566
Duration: 4+ months
Schedule: Monday - Friday 8 AM - 5 PM (1 hour lunch) - No OT
Interviews: Will be done in person
Note:
Dress:
Jeans with no rips, tears, or holes. Blouses or Polo are fine. Open toed shoes are okay, but if you need to walk through the warehouse, you will need closed toe shoes. NO FLIP FLOPS.
Please make sure resumes are current, no gaps of employment, no company logos, or contact information.
Job Summary:
This position supports the Market Manager and helps manage all aspects of exporting Clients products from the US to over 80 countries. This is a Sales support position responsible for providing direct support to all assigned Marketing Managers.
Responsibilities:
Answering all incoming concerns/needs from all customers.
Key pick-up requests, handling transportation/routing on delivery questions.
Providing customers with invoice copies, monitoring orders before cut- off.
Communicating regularly with the AE and customers.
A - Order Processing & Data Entry
Enter and manage export orders using the AS400 System ( IFG will train the worker on)
Verify product allocations and coordinate shipments with internal departments
B- Customer & Internal Communication
Respond to emails and coordinate with customers, Market Managers, and internal teams (logistics, merchandising, etc)
Ensure clear communication on order status, documentation shipment details.
C- Export Documentation & Compliance
Prepare and request the necessary export certifications
Ensure compliance with country-specific export requirements and government regulations
D- Logistics Coordination
Work closely with the logistics team to book shipments, track processes, and ensure accurate invoicing.
Support all internal processes from order creation through to shipment and invoicing.
Top 3 Must-haves:
Organized
Attention to detail
Focused
Experience & Requirements:
0-3 Years of Experience
High school diploma or equivalent.
Strong telephone communication skills
Ability to work in a fast-paced environment.
Ability to sit and work at a P/C for extended periods and must be proficient in MS Office.
Position is offered by a no fee agency.