Customer Service Representative
Freudenberg Group, Durham, NC, United States
Customer Service Representative page is loaded## Customer Service Representativelocations:
Durham, NCtime type:
Full timeposted on:
Posted Todayjob requisition id:
R\_00099600**Working at Freudenberg: We will wow your world!**# Responsibilities:Customer Inquiry Handling:
Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
Order Processing:
Process customer orders accurately in the system, ensuring timely follow-up.
Product/Service Information:
Provide detailed information on products or services to assist customers in their purchasing decisions.
Documentation & Record-Keeping:
Maintain accurate records of customer interactions and transactions.
Escalation Support:
Identify and escalate complex issues to the Customer Service Supervisor for resolution.
Customer Feedback Collection:
Gather and record feedback from customers to support service improvement.
Internal Communication:
Coordinate with other departments to resolve customer issues as needed.
Training Participation:
Participate in team training sessions to enhance knowledge and service skills.
System Proficiency:
Use customer service software to log cases and track inquiries effectively.
Quality Assurance Support:
Ensure that customer service standards are met in all interactions.# Qualifications:High school diploma or equivalent.
0-2 years of experience in customer service or a related field.
Basic proficiency in customer service software and CRM systems.
Knowledge of company products or servicesThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Residential Filtration Technologies Inc.**Welcome to Freudenberg
Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.**Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. #J-18808-Ljbffr
Durham, NCtime type:
Full timeposted on:
Posted Todayjob requisition id:
R\_00099600**Working at Freudenberg: We will wow your world!**# Responsibilities:Customer Inquiry Handling:
Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
Order Processing:
Process customer orders accurately in the system, ensuring timely follow-up.
Product/Service Information:
Provide detailed information on products or services to assist customers in their purchasing decisions.
Documentation & Record-Keeping:
Maintain accurate records of customer interactions and transactions.
Escalation Support:
Identify and escalate complex issues to the Customer Service Supervisor for resolution.
Customer Feedback Collection:
Gather and record feedback from customers to support service improvement.
Internal Communication:
Coordinate with other departments to resolve customer issues as needed.
Training Participation:
Participate in team training sessions to enhance knowledge and service skills.
System Proficiency:
Use customer service software to log cases and track inquiries effectively.
Quality Assurance Support:
Ensure that customer service standards are met in all interactions.# Qualifications:High school diploma or equivalent.
0-2 years of experience in customer service or a related field.
Basic proficiency in customer service software and CRM systems.
Knowledge of company products or servicesThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.Freudenberg Residential Filtration Technologies Inc.**Welcome to Freudenberg
Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.**Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. #J-18808-Ljbffr