French Speaking Customer Support Specialist for Miami, Florida
Veo Technologies, Miami, FL, United States
Veo is a global leader in AI‑based sports camera technology, enabling teams to record matches and training automatically, without a camera operator. More than 40,000 clubs in 90+ countries use our solution every week.
We are looking for a French‑speaking
Soccer fan
who is passionate about helping coaches, players and fans level up their game.
Responsibilities
Respond to customer requests clearly and comprehensively as a front‑line supporter via email, phone, and chat.
Support the second‑line team by resolving general tickets and forwarding only complex ones to the next level.
Maintain our KPIs for low response time, minimal backlog, and high customer satisfaction.
Communicate relevant feedback and issues from customers within the support team using the appropriate escalation flows and channels.
Provide feedback for optimizing the processes we currently use.
Preferred Qualifications
Fluency in French and English is required.
Experience in customer‑facing roles.
Experience with tech support and/or product support.
Excellent written communication skills.
Love of Soccer.
Passionate about helping people succeed.
Solution‑oriented mindset and a structured approach to work.
Familiarity with customer service tools is an advantage.
Thrives in a fast‑paced, constantly changing environment.
You will work with our Customer Support team based in Miami and be part of a modern scale‑up company with a revolutionary product that is impacting many sporting careers and lives.
We are a diverse, open‑mindset team that values performance and a laid‑back, collaborative culture.
#J-18808-Ljbffr
We are looking for a French‑speaking
Soccer fan
who is passionate about helping coaches, players and fans level up their game.
Responsibilities
Respond to customer requests clearly and comprehensively as a front‑line supporter via email, phone, and chat.
Support the second‑line team by resolving general tickets and forwarding only complex ones to the next level.
Maintain our KPIs for low response time, minimal backlog, and high customer satisfaction.
Communicate relevant feedback and issues from customers within the support team using the appropriate escalation flows and channels.
Provide feedback for optimizing the processes we currently use.
Preferred Qualifications
Fluency in French and English is required.
Experience in customer‑facing roles.
Experience with tech support and/or product support.
Excellent written communication skills.
Love of Soccer.
Passionate about helping people succeed.
Solution‑oriented mindset and a structured approach to work.
Familiarity with customer service tools is an advantage.
Thrives in a fast‑paced, constantly changing environment.
You will work with our Customer Support team based in Miami and be part of a modern scale‑up company with a revolutionary product that is impacting many sporting careers and lives.
We are a diverse, open‑mindset team that values performance and a laid‑back, collaborative culture.
#J-18808-Ljbffr