Director of Operations
Happiest Baby, Inc., Los Angeles, CA, United States
About the Role
Happiest Baby, the company behind the award‑winning, SNOO Smart Bassinet, seeks a Director of Operations to lead and scale our supply chain as we grow domestically and internationally. This is a high‑impact role for someone who thrives at the intersection of strategic thinking and operational excellence.
Why Happiest Baby? We're in an emerging market with a product that genuinely changes families' lives. We move fast, encourage innovation, and want operators who bring data and creativity in equal measure. This role has real scope and national and global impact.
What You'll Do
Own the full supply chain: suppliers, manufacturers, warehouses, logistics, and distribution
Lead S&OP processes to align demand planning, inventory, and production with business goals
Manage inventory replenishment and procurement to ensure healthy in‑stocks and efficient use of cash
Negotiate pricing and contract terms; conduct supplier business reviews and site visits
Drive quality, fulfillment accuracy, and cost efficiency across the operation
Lead planning, production, and logistics for new product launches from inception through mass production
Partner with cross‑functional teams - Marketing, Product, Finance, CS, and external vendors for seamless execution
Leverage AI tools (including Claude), dashboards, and predictive analytics to continuously improve performance
What You Bring
10+ years managing end‑to‑end supply chains for physical consumer goods
Experience leading S&OP processes across a cross‑functional organization
Strong project management skills with the ability to manage multiple priorities
Hands‑on experience with international shipping, distribution, and working directly with manufacturers
Proficiency with ERP or proprietary operations systems; ability to work in and optimize custom‑built tooling
Experience building SOPs, managing KPIs, and running supply chain analytics
Excellent communicator — equally comfortable in a supplier negotiation and an executive briefing
Proficiency in Excel; familiarity with AI‑powered tools
Bachelor's degree required; MBA preferred
Occasional travel required ( Salary range: $115,000 - $145,000
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Why Happiest Baby? We're in an emerging market with a product that genuinely changes families' lives. We move fast, encourage innovation, and want operators who bring data and creativity in equal measure. This role has real scope and national and global impact.
What You'll Do
Own the full supply chain: suppliers, manufacturers, warehouses, logistics, and distribution
Lead S&OP processes to align demand planning, inventory, and production with business goals
Manage inventory replenishment and procurement to ensure healthy in‑stocks and efficient use of cash
Negotiate pricing and contract terms; conduct supplier business reviews and site visits
Drive quality, fulfillment accuracy, and cost efficiency across the operation
Lead planning, production, and logistics for new product launches from inception through mass production
Partner with cross‑functional teams - Marketing, Product, Finance, CS, and external vendors for seamless execution
Leverage AI tools (including Claude), dashboards, and predictive analytics to continuously improve performance
What You Bring
10+ years managing end‑to‑end supply chains for physical consumer goods
Experience leading S&OP processes across a cross‑functional organization
Strong project management skills with the ability to manage multiple priorities
Hands‑on experience with international shipping, distribution, and working directly with manufacturers
Proficiency with ERP or proprietary operations systems; ability to work in and optimize custom‑built tooling
Experience building SOPs, managing KPIs, and running supply chain analytics
Excellent communicator — equally comfortable in a supplier negotiation and an executive briefing
Proficiency in Excel; familiarity with AI‑powered tools
Bachelor's degree required; MBA preferred
Occasional travel required ( Salary range: $115,000 - $145,000
#J-18808-Ljbffr