IT BRM Manager – Commercial Excellence
Abbott, Alameda, CA, United States
IT BRM, Commercial Excellence Manager
Serves as the strategic right hand to the IT Director, Business Relationship Management – Commercial Excellence. Acts as a senior advisor, capability steward, and internal consulting partner shaping how global Sales Enablement, Veeva CRM/Vault, HCP engagement, Sales Performance, and Commercial Excellence capabilities evolve across regions. Internal consulting engine that connects business ambition with feasible, scalable solutions for Commercial Excellence.
Responsibilities
Serves as strategic partner and right‑hand to the Commercial Excellence BRM Director – owning executive briefings, decision prep, and follow‑through.
Co‑creates and articulates capability roadmaps for Sales Enablement, Veeva CRM/Vault, Sales Analytics, HCP engagement.
Translates business ambition into structured capability strategies, value cases, and sequencing plans.
Leads future‑state process design, gap analysis, and blueprinting for Commercial Excellence capabilities.
Defines global standards, KPIs, adoption criteria, and playbooks with Business Architects and Analysts.
Ensures global consistency while enabling regional adaptation with templates, governance, and councils.
Translates business processes into solution concepts, impact/effort sizing, and integration maps.
Partners with BTS and enterprise architects to ensure scalable, compliant, well‑integrated solutions.
Shapes Discovery/Rapid/Phase‑0 deliverables and ensures requirements reflect operational reality.
Co‑leads CE intake, prioritization, sequencing, and decision logs; maintains portfolio transparency.
Runs governance forums and QBR inputs; escalates risks early and manages dependencies across domains.
Aligns with PMO and Finance on budget, value tracking, and runway.
Documents and optimizes Sales Ops, Sales Enablement, HCP engagement, and sales performance workflows.
Leads readiness for Spark rollouts, Veeva Vault CRM migrations, and Aktana/NBA expansion.
Drives repeatable deployment playbooks, data readiness, and adoption enablement.
Introduces innovation tied to CE (automation, analytics modernization, AI‑assisted workflows).
Champions simplification, global reuse, and measurable value.
Qualifications
Bachelor’s degree required; advanced degree (MBA or MS) strongly preferred.
7+ years in Commercial Excellence, Sales Operations, CRM/SFE, or IT BRM with demonstrated global impact.
Experience in large medical device or pharmaceutical organizations with regulated, global operating models.
Proven ability to design and optimize Commercial excellence processes (HCP engagement, call planning, territory/quota, compensation, activity capture).
Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements.
Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and CE platforms.
Experience partnering with IT, Sales and delivery teams to validate feasibility, integration patterns, and scalability.
Preferred Qualifications
Consulting background strongly preferred—global consultancy or boutique firm focused on Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics in MedTech/Pharma.
Hands‑on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, Aktana/NBA programs, or analytics modernization.
Proven executive communication, structured problem‑solving, and stakeholder influence across regions (U.S., EMEA, APAC, LATAM).
Demonstrated ability to operate as a right‑hand strategic partner to senior leadership.
Travel & Location Global travel as needed for key workshops, deployments, and stakeholder engagement. Onsite role at Abbott location in Alameda, CA. This is NOT a remote role.
Salary The base pay for this position is $114,000.00 – $228,000.00. In specific locations, the pay range may vary from the range posted.
Equal Opportunity Employer Abbott is an Equal Opportunity Employer, committed to employee diversity.
#J-18808-Ljbffr
Responsibilities
Serves as strategic partner and right‑hand to the Commercial Excellence BRM Director – owning executive briefings, decision prep, and follow‑through.
Co‑creates and articulates capability roadmaps for Sales Enablement, Veeva CRM/Vault, Sales Analytics, HCP engagement.
Translates business ambition into structured capability strategies, value cases, and sequencing plans.
Leads future‑state process design, gap analysis, and blueprinting for Commercial Excellence capabilities.
Defines global standards, KPIs, adoption criteria, and playbooks with Business Architects and Analysts.
Ensures global consistency while enabling regional adaptation with templates, governance, and councils.
Translates business processes into solution concepts, impact/effort sizing, and integration maps.
Partners with BTS and enterprise architects to ensure scalable, compliant, well‑integrated solutions.
Shapes Discovery/Rapid/Phase‑0 deliverables and ensures requirements reflect operational reality.
Co‑leads CE intake, prioritization, sequencing, and decision logs; maintains portfolio transparency.
Runs governance forums and QBR inputs; escalates risks early and manages dependencies across domains.
Aligns with PMO and Finance on budget, value tracking, and runway.
Documents and optimizes Sales Ops, Sales Enablement, HCP engagement, and sales performance workflows.
Leads readiness for Spark rollouts, Veeva Vault CRM migrations, and Aktana/NBA expansion.
Drives repeatable deployment playbooks, data readiness, and adoption enablement.
Introduces innovation tied to CE (automation, analytics modernization, AI‑assisted workflows).
Champions simplification, global reuse, and measurable value.
Qualifications
Bachelor’s degree required; advanced degree (MBA or MS) strongly preferred.
7+ years in Commercial Excellence, Sales Operations, CRM/SFE, or IT BRM with demonstrated global impact.
Experience in large medical device or pharmaceutical organizations with regulated, global operating models.
Proven ability to design and optimize Commercial excellence processes (HCP engagement, call planning, territory/quota, compensation, activity capture).
Experience translating strategy into capability roadmaps, future‑state processes, and technology requirements.
Strong understanding of Salesforce and/or Veeva CRM/Vault, sales analytics, and CE platforms.
Experience partnering with IT, Sales and delivery teams to validate feasibility, integration patterns, and scalability.
Preferred Qualifications
Consulting background strongly preferred—global consultancy or boutique firm focused on Commercial Strategy/Excellence, Digital, CRM/SFE, Omnichannel, or analytics in MedTech/Pharma.
Hands‑on experience with Sales Enablement strategy, Veeva CRM/Vault migrations, Aktana/NBA programs, or analytics modernization.
Proven executive communication, structured problem‑solving, and stakeholder influence across regions (U.S., EMEA, APAC, LATAM).
Demonstrated ability to operate as a right‑hand strategic partner to senior leadership.
Travel & Location Global travel as needed for key workshops, deployments, and stakeholder engagement. Onsite role at Abbott location in Alameda, CA. This is NOT a remote role.
Salary The base pay for this position is $114,000.00 – $228,000.00. In specific locations, the pay range may vary from the range posted.
Equal Opportunity Employer Abbott is an Equal Opportunity Employer, committed to employee diversity.
#J-18808-Ljbffr