Strategic Client Success & Retention Specialist

A leading SaaS company in California is seeking a Retention Specialist to drive client satisfaction and retention. This role involves analyzing feedback, maintaining strong client relationships, and providing outstanding support via phone, email, and chat. Candidates should have over 2 years of experience in customer retention at a SaaS company and 3 years in customer service, with proficiency in CRM tools like Salesforce. Strong organizational and time management skills are essential. This is a full-time position requiring consistent attendance. #J-18808-Ljbffr