Digital Content Operations Analyst
Calculated Hire, Atlanta, GA, United States
Digital Content Operations Analyst
role is under the
Digital Content Operations and Category Experience
team who works specifically with this Fortune 50 retail client’s eCommerce platform. In this role you will be working heavily with vendors and various internal stakeholders to execute enhancements to optimize the operations behind the website, such as category refreshes, category & image audits, content updates and enhancing the overall customer experience.
Requirements
Bachelor’s Degree
1 year of work experience in a professional environment
Proficient in Microsoft Excel (including vlookups and pivot tables)
Data Analysis & eCommerce experience preferred
Great communication skills and vendor management experience
Super detail oriented, organized, and a fast learner/“go getter”
Experience using a ticketing system (like ZenDesk or Jira) is a plus
Day to Day
Participate in weekly team meetings which encompass ice breakers, knowledge shares, kudos, and a bi-weekly round table discussion with the team. During this time, tips, tricks, and obstacles may be shared and lessons learned discussed.
Communicate with several vendors to ensure the smooth transition of their items to the site and actively follow up with the maintenance/marketing content of the item.
Update the items on the HD website as requested by the vendors and internal partners. This ranges from updating the marketing copy/ bullets of an item to uploading and updating images and documents/attachments linked to the items.
Work cross-functionally with other teams to deliver and drive results. Constant collaboration with the HOPS, DPO, and CEX teams is essential to ensure the shopping experience that the customer has is seamless and that they can easily find and purchase what they need.
Develop deep category knowledge across multiple categories and brands. As part of the COPs team, every item that is onboarded on the site is reviewed. In onboarding these items, it is helpful to know a little history/background of the category into which the item will be added.
Prioritize side projects and additional tasks to ensure deliverables and goals are met or exceeded.
Develop and maintain day-to-day relationships with internal and external partners (e.g., Direct Fulfillment Merchants, HD.com business partners, suppliers) to support data initiatives online.
Always maintain a positive, upbeat, can-do, professional, and responsible attitude, independent and self-directed yet also team oriented.
The COPs team embraces diversity and inclusion, promoting an environment where all members feel respected and valued.
#J-18808-Ljbffr
role is under the
Digital Content Operations and Category Experience
team who works specifically with this Fortune 50 retail client’s eCommerce platform. In this role you will be working heavily with vendors and various internal stakeholders to execute enhancements to optimize the operations behind the website, such as category refreshes, category & image audits, content updates and enhancing the overall customer experience.
Requirements
Bachelor’s Degree
1 year of work experience in a professional environment
Proficient in Microsoft Excel (including vlookups and pivot tables)
Data Analysis & eCommerce experience preferred
Great communication skills and vendor management experience
Super detail oriented, organized, and a fast learner/“go getter”
Experience using a ticketing system (like ZenDesk or Jira) is a plus
Day to Day
Participate in weekly team meetings which encompass ice breakers, knowledge shares, kudos, and a bi-weekly round table discussion with the team. During this time, tips, tricks, and obstacles may be shared and lessons learned discussed.
Communicate with several vendors to ensure the smooth transition of their items to the site and actively follow up with the maintenance/marketing content of the item.
Update the items on the HD website as requested by the vendors and internal partners. This ranges from updating the marketing copy/ bullets of an item to uploading and updating images and documents/attachments linked to the items.
Work cross-functionally with other teams to deliver and drive results. Constant collaboration with the HOPS, DPO, and CEX teams is essential to ensure the shopping experience that the customer has is seamless and that they can easily find and purchase what they need.
Develop deep category knowledge across multiple categories and brands. As part of the COPs team, every item that is onboarded on the site is reviewed. In onboarding these items, it is helpful to know a little history/background of the category into which the item will be added.
Prioritize side projects and additional tasks to ensure deliverables and goals are met or exceeded.
Develop and maintain day-to-day relationships with internal and external partners (e.g., Direct Fulfillment Merchants, HD.com business partners, suppliers) to support data initiatives online.
Always maintain a positive, upbeat, can-do, professional, and responsible attitude, independent and self-directed yet also team oriented.
The COPs team embraces diversity and inclusion, promoting an environment where all members feel respected and valued.
#J-18808-Ljbffr