Community Mobility Specialist
OmniTrans, San Bernardino, CA, United States
Job Summary
Ride OMNITRANS to a satisfying career that lets you make a difference in the San Bernardino Valley. Omnitrans, provider of public mass transit for the San Bernardino Valley in Southern California is seeking a highly skilled professional to join our award winning team. The ideal candidate hired will, under moderate direction, provide administrative support to process applications for ADA certification and identification cards and performs related duties as required. Receives, verifies, all applications and paratransit services and issues all identification cards. Additionally, the position is responsible for one‑on‑one training and support services to eligible Travel Training Program participants, and other duties as assigned.
Responsibilities
Determines eligibility through a thorough review of the written application and interpretation of the regulatory guidelines of the ADA, policies, practices, and procedures. Conducts "In Person" eligibility interviews including re‑certification.
Confers with applicant’s medical professionals as needed to verify functional abilities of applicant with relation to their medical condition.
Provides a high level of privacy regarding applicants’ personal medical position.
Receives and responds to all public inquiries regarding paratransit eligibility and services.
Receives and processes temporary requests for services for visitors with disabilities per ADA regulations.
Provides support in the processing of applications for ADA certification/identification cards; maintains records of ADA applicants.
Participates in unit and agency outreach events.
Types, proofreads, and may draft letters, reports, statistical summaries, and memos; provides basic clerical support including limited desktop publishing tasks.
Operates common office equipment; Filing.
Provides one‑on‑one training and support services to seniors and/or individuals with physical, developmental and/or other disabilities in the safe and proper use of the transit bus system.
Provides home and on the bus training as required.
Maintains detailed records of trainee progress and prepares required reports as needed.
Evaluates assessment information and determines if individuals are eligible for mobility training using well defined eligibility criteria and established procedures.
Develops and maintains contacts with individuals and agencies that make referrals for mobility training.
Assists customer service staff in answering client questions and complaints as needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience High School Diploma or equivalent and two (2) or more years recent clerical experience, and one (1) or more years of customer service experience. Experience working with diverse cultures, socio‑economic populations, and persons with disabilities. Proficiency in the use of word processing, spreadsheet, and database software application programs. Some college course work related to social work, psychology, child development, kinesiology, ABA therapy, special education or related fields is preferred. Bilingual (with a fluency in English and Spanish) is desirable.
Skills and Abilities
Knowledge of correct English usage, grammar, spelling, vocabulary, and punctuation.
Modern office methods and practices including filing systems, business correspondence, and receptionist techniques.
Accurately keyboard at 40 words per minute.
Maintain a variety of detailed records and gather and compile data necessary to prepare reports.
Perform basic arithmetic calculations quickly and accurately.
Meet the public in situations requiring tact and diplomacy.
Establish and maintain effective working relationships with a variety of individuals.
Communicate effectively verbally and in writing in a positive and effective manner with a wide variety of individuals.
Valid California driver’s license.
Desirable Qualifications
Knowledge of medical terminology, conditions, and disabilities.
Familiarity with disability issues and techniques for dealing with individuals with disabilities.
Applicable codes, regulations, policies, and standards of work assigned.
Benefits
Retirement: CalPERS Retirement Plan (2% at 62), 457 Deferred Compensation Plan
Health Benefits (Medical, Dental & Vision coverage options for Employee and Family): Kaiser HMO, Anthem HMO, Liberty Dental DHMO, Vision Service Plan (VSP)
Paid Time Off: Up to five (5) weeks vacation annually (determined by years of service), Up to ninety (96) hours of sick leave annually, Seven (7) paid holidays, plus two (2) floating holidays annually (represented employees), Ten (10) paid holidays for management/office personnel
Additional: Flexible work schedule (upon approval/department needs), Tuition Reimbursement, Flexible Spending Account (FSA) - Health Care, Dependent Care, Company paid life insurance for all full‑time employees, Long Term Disability Insurance (management only), EAP (Employee Assistance Program), Annual tool allowance (per union contract), Credit Unions
Omnitrans is an Equal Employment Opportunity Employer.
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Responsibilities
Determines eligibility through a thorough review of the written application and interpretation of the regulatory guidelines of the ADA, policies, practices, and procedures. Conducts "In Person" eligibility interviews including re‑certification.
Confers with applicant’s medical professionals as needed to verify functional abilities of applicant with relation to their medical condition.
Provides a high level of privacy regarding applicants’ personal medical position.
Receives and responds to all public inquiries regarding paratransit eligibility and services.
Receives and processes temporary requests for services for visitors with disabilities per ADA regulations.
Provides support in the processing of applications for ADA certification/identification cards; maintains records of ADA applicants.
Participates in unit and agency outreach events.
Types, proofreads, and may draft letters, reports, statistical summaries, and memos; provides basic clerical support including limited desktop publishing tasks.
Operates common office equipment; Filing.
Provides one‑on‑one training and support services to seniors and/or individuals with physical, developmental and/or other disabilities in the safe and proper use of the transit bus system.
Provides home and on the bus training as required.
Maintains detailed records of trainee progress and prepares required reports as needed.
Evaluates assessment information and determines if individuals are eligible for mobility training using well defined eligibility criteria and established procedures.
Develops and maintains contacts with individuals and agencies that make referrals for mobility training.
Assists customer service staff in answering client questions and complaints as needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience High School Diploma or equivalent and two (2) or more years recent clerical experience, and one (1) or more years of customer service experience. Experience working with diverse cultures, socio‑economic populations, and persons with disabilities. Proficiency in the use of word processing, spreadsheet, and database software application programs. Some college course work related to social work, psychology, child development, kinesiology, ABA therapy, special education or related fields is preferred. Bilingual (with a fluency in English and Spanish) is desirable.
Skills and Abilities
Knowledge of correct English usage, grammar, spelling, vocabulary, and punctuation.
Modern office methods and practices including filing systems, business correspondence, and receptionist techniques.
Accurately keyboard at 40 words per minute.
Maintain a variety of detailed records and gather and compile data necessary to prepare reports.
Perform basic arithmetic calculations quickly and accurately.
Meet the public in situations requiring tact and diplomacy.
Establish and maintain effective working relationships with a variety of individuals.
Communicate effectively verbally and in writing in a positive and effective manner with a wide variety of individuals.
Valid California driver’s license.
Desirable Qualifications
Knowledge of medical terminology, conditions, and disabilities.
Familiarity with disability issues and techniques for dealing with individuals with disabilities.
Applicable codes, regulations, policies, and standards of work assigned.
Benefits
Retirement: CalPERS Retirement Plan (2% at 62), 457 Deferred Compensation Plan
Health Benefits (Medical, Dental & Vision coverage options for Employee and Family): Kaiser HMO, Anthem HMO, Liberty Dental DHMO, Vision Service Plan (VSP)
Paid Time Off: Up to five (5) weeks vacation annually (determined by years of service), Up to ninety (96) hours of sick leave annually, Seven (7) paid holidays, plus two (2) floating holidays annually (represented employees), Ten (10) paid holidays for management/office personnel
Additional: Flexible work schedule (upon approval/department needs), Tuition Reimbursement, Flexible Spending Account (FSA) - Health Care, Dependent Care, Company paid life insurance for all full‑time employees, Long Term Disability Insurance (management only), EAP (Employee Assistance Program), Annual tool allowance (per union contract), Credit Unions
Omnitrans is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr