Consumer Affairs Specialist 1 - Public Service Commission - Kanawha Co.
WV Department of Human Services, Charleston, WV, United States
PSC salary exemption per West Virginia Code
24-1-1
Nature of Work Under direct supervision at the entry level, this position will perform the following duties: Respond to phone calls regarding informal complaints, informal complaint procedures and general information; Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested. The same procedure is followed for written and walk-in complaints; Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible; Review informal complaints to identify when an on-site investigation may need to be referred to technical staff; Confer with other Commission staff as necessary during the resolution process; Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally; Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary; Prepare summary of investigation and resolution of each informal complaint in a computer database; Confer with utility representatives, business representatives and other governmental bodies, regarding issues affecting all consumers as needed; May compile data regarding complaints for reports; May travel to meetings and participate in seminars throughout the state; and perform related duties as required.
The ideal candidate will have basic computer skills such as working on a PC with word processing software.
Minimum Qualifications Training: Bachelor’s degree from an accredited college or university.
OR Substitution: Full-time or equivalent part-time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or a utility regulatory agency may substitute for the required training at the rate of one year of experience for every thirty semester hours.
Other Information County of Vacancy: Kanawha
Number of Vacancies: 1
PSC salary exemption per West Virginia Code
Special salary range for the Public Service Commission: $43,879 to $69,696.
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24-1-1
Nature of Work Under direct supervision at the entry level, this position will perform the following duties: Respond to phone calls regarding informal complaints, informal complaint procedures and general information; Log informal complaints received by phone, as to date, place, time, nature of complaint and relief requested. The same procedure is followed for written and walk-in complaints; Serve as facilitator of negotiations between utilities and customers to resolve problems on an informal basis if possible; Review informal complaints to identify when an on-site investigation may need to be referred to technical staff; Confer with other Commission staff as necessary during the resolution process; Advise utilities as to compliance with rules, regulations and policies to resolve and attempt to resolve complaints informally; Assist consumers with jurisdictional problems in contacting other state or federal agencies when necessary; Prepare summary of investigation and resolution of each informal complaint in a computer database; Confer with utility representatives, business representatives and other governmental bodies, regarding issues affecting all consumers as needed; May compile data regarding complaints for reports; May travel to meetings and participate in seminars throughout the state; and perform related duties as required.
The ideal candidate will have basic computer skills such as working on a PC with word processing software.
Minimum Qualifications Training: Bachelor’s degree from an accredited college or university.
OR Substitution: Full-time or equivalent part-time paid public contact work in the resolution of complaints or claims, customer relations or customer service, or complex office support work in a public utility or a utility regulatory agency may substitute for the required training at the rate of one year of experience for every thirty semester hours.
Other Information County of Vacancy: Kanawha
Number of Vacancies: 1
PSC salary exemption per West Virginia Code
Special salary range for the Public Service Commission: $43,879 to $69,696.
#J-18808-Ljbffr