CAI is hiring: UI/UX Designer in San Juan

Req number: R7423 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As the Lead User Experience Designer, you will endorse, adopt, and drive a product experience vision using range of user‑centered design methodologies, providing insights and product design recommendations. Job Description We are seeking a Lead User Experience Designer to endorse, adopt, and drive a product experience vision using range of user‑centered design methodologies, providing insights and product design recommendations. This role is remote and a full‑time , contract role. What You'll Do Organize and facilitate human‑centered design practices such as brainstorming exercises, rapid prototyping, journey mapping, usability testing reporting, user needs analysis and proof of concept demonstrations that lead to customer validated, scalable design recommendations Mentor and coach designers in Human Centered Design, Lean UX, and Agile Methodologies as well as prototyping tools. Lead the team in understanding user needs, mapping needs to product value to create ideal experiences that bridge the business and user needs together Produce measurable results by guiding the team through coaching and delegation to understand business goals and how to meet user expectations and customer journeys within technical capabilities Foster and maintain a collaborative environment between cross‑functional teams including digital strategy, product management, and development teams Provide subject matter expertise on multiple, complex projects, and proactively identify and prioritize opportunities that continuously elevate the product experience Take the lead in defining the vision for a product and advocate for and contribute to the digital roadmap by advocating key experience metrics and a continuous learning process Be a thought leader in user experience for internal and external teams and work with other leaders to advance the user experience design discipline within the enterprise, solving user problems with empathy and understanding of our customers What You'll Need Required: Bachelor's UX Design, Human‑Computer Interaction, or a design related field Required OR 6 years of related and progressive experience in lieu of Bachelor's degree. 7 years with Human Centered design strategies and design thinking exercises, and validated expertise in usability, analytics, user testing 7 years collaborating with Front‑end engineers and Product managers to organize project planning and execution standards 7 years using facilitation, collaboration, and consensus‑building skills, with experience in presenting to cross‑functional teams and key stakeholders Figma Prototyping and Development Mode Training Jira Agile Management Human Centered Design (HCD) exercises or Design Thinking skills Generative AI Tools like Gemini and Copilot SAFe Agile Training Certification Fast learner who can lead Design and Development teams to launch products. Understand Accessibility Rules, and is comfortable leading cross‑collaborative teams in Development, AEM Publishing, Content Strategy, and Product/Marketing Strategy Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time Ability to conduct tasks on a computer, utilizing a mouse, keyboard and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. $60.00-$65.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law. #J-18808-Ljbffr In Summary: As the Lead User Experience Designer, you will endorse, adopt, and drive a product experience vision . Organize and facilitate human‑centered design practices such as brainstorming exercises, rapid prototyping, journey mapping, usability testing reporting, user needs analysis and proof of concept demonstrations that lead to customer validated, scalable design recommendations . En Español: R7423 Tipo de empleo: Flexibilidad en el lugar de trabajo a tiempo completo: Remote Who we are CAI es una empresa global de servicios con más de 9.000 asociados en todo el mundo y un ingreso anual de 1.300 millones de dólares. Tenemos más de 40 años de excelencia en unir talento y tecnología para impulsar lo posible para nuestros clientes, colegas y comunidades. Como compañía privada, tenemos la libertad y enfoque de hacer lo correctocualquier cosa que sea necesario. Nuestras soluciones personalizadas crean resultados duraderos en los sectores público y comercial, y somos pioneros en traer neurodiversidad a la empresa. Resumen Esta función es remota y un papel de contrato a tiempo completo. Lo que harás Organizará y facilitará prácticas de diseño centradas en el ser humano, como ejercicios de brainstorming, prototipos rápidos, mapeo del viaje, informes de pruebas de usabilidad, análisis de necesidades del usuario y demostraciones de prueba de concepto que conducen a recomendaciones de diseños escalables validadas por los clientes. Liderar al equipo en la comprensión de las necesidades del usuario, el mapeo de necesidades y valor del producto para crear experiencias ideales que eleven continuamente la experiencia del producto Producir resultados medibles guiando al equipo a través del coaching y la delegación para comprender los objetivos comerciales y cómo cumplir con las expectativas de los usuarios y los viajes de clientes dentro de capacidades técnicas Fomentar y mantener un entorno colaborativo entre equipos interfuncionales incluyendo estrategia digital, gestión de productos y equipos de desarrollo Proporcionar conocimientos especializados sobre el tema en múltiples proyectos complejos e identificar y priorizar proactivamente oportunidades que elevan continuamente las experiencias del producto Llevar el liderazgo en la definición de la visión de un producto y defender y contribuir a la hoja de ruta digital mediante la promoción de métricas clave de experiencia y una constante aprendizaje Ser líder de pensamiento en pruebas de usuario para equipos internos y externos Y trabajar con otros líderes para avanzar en los estándares de diseño de productos interrelacionados Conceptos básicos, resolver problemas de empatía y capacidad de uso de nuestros empleadores. La compensación exacta puede variar según varios factores, incluida la ubicación, experiencia y educación. Los paquetes de beneficios incluyen seguro médico, dental y de visión, así como acceso a una cuenta de jubilación 401k.