Customer Service Representative
Culligan, O Fallon, MO, United States
Customer Service Representative
Are you an upbeat, friendly individual? Are you looking for a Monday through Friday 8:00 am to 4:30 pm job? Are you looking for career advancement opportunities within a stable and growing, family oriented company? If so, this is the job for you. K&S H2O Inc. Culligan of O'Fallon, the industry leader in commercial and residential water conditioning, is seeking a friendly, positive, dedicated and hard-working individual to provide excellent customer service as a Customer Service Representative. Responsible for answering phones, processing daily payments and charges, creating delivery and service orders, filing, setting up new customer accounts. The goal of this position is to provide the maximum amount of service to customers in order to exceed customer expectations. Major duties and responsibilities include: Answering phone calls. Processing daily payments. Working with spreadsheets and numbers daily. Charging out daily routes and service work. Past dues, collections, small claims. Setting up new customer accounts. Creating delivery and service orders. Assigning leads to Sales Representatives. Maintaining a positive K&S H2O Inc. Culligan of O'Fallon image. Actively supporting a positive team environment that is conducive to the efficient and effective "serving" of our customers' and safeguard company assets. Taking precautions to avoid accidents and ensuring the safety of everyone. Immediately reporting all accidents, personal and property, to Manager. Safeguarding company equipment and products, keeping track of material delivered and returned. Collecting all applicable customer payments and providing receipts as required. Accurately and legibly completing all required forms and reports. Knowing and following company policies and procedures; identifying need for and suggesting change when appropriate. Assisting/training other employees as requested. Resolving any product or service-related issues, following up to ensure complete customer satisfaction. Performing other related duties as assigned or requested. Position requirements include: Able to read, write and communicate effectively. Strong mathematical skills. Customer service and multi-line telephone experience. Proficient in Microsoft Office, data entry, and 10 key calculator. Strong work ethic. Ability to work independently and communicate with the team. Exceptional problem-solving skills. This position is a 40 hour work week, Monday-Friday 8:00am to 4:30pm. Culligan offers competitive pay and comprehensive benefits package. Must be able to lift 50 lbs. Additional compensation includes: Bonuses Health Insurance Vision Insurance Dental Insurance Life Insurance Vacation (PTO) Paid Holidays including Birthday 401K HSA Matching Uniform Provided Company Cell Phone Provided Pay: $35,500.00 - $42,000.00 per year Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Monday to Friday Work setting: In-person
Are you an upbeat, friendly individual? Are you looking for a Monday through Friday 8:00 am to 4:30 pm job? Are you looking for career advancement opportunities within a stable and growing, family oriented company? If so, this is the job for you. K&S H2O Inc. Culligan of O'Fallon, the industry leader in commercial and residential water conditioning, is seeking a friendly, positive, dedicated and hard-working individual to provide excellent customer service as a Customer Service Representative. Responsible for answering phones, processing daily payments and charges, creating delivery and service orders, filing, setting up new customer accounts. The goal of this position is to provide the maximum amount of service to customers in order to exceed customer expectations. Major duties and responsibilities include: Answering phone calls. Processing daily payments. Working with spreadsheets and numbers daily. Charging out daily routes and service work. Past dues, collections, small claims. Setting up new customer accounts. Creating delivery and service orders. Assigning leads to Sales Representatives. Maintaining a positive K&S H2O Inc. Culligan of O'Fallon image. Actively supporting a positive team environment that is conducive to the efficient and effective "serving" of our customers' and safeguard company assets. Taking precautions to avoid accidents and ensuring the safety of everyone. Immediately reporting all accidents, personal and property, to Manager. Safeguarding company equipment and products, keeping track of material delivered and returned. Collecting all applicable customer payments and providing receipts as required. Accurately and legibly completing all required forms and reports. Knowing and following company policies and procedures; identifying need for and suggesting change when appropriate. Assisting/training other employees as requested. Resolving any product or service-related issues, following up to ensure complete customer satisfaction. Performing other related duties as assigned or requested. Position requirements include: Able to read, write and communicate effectively. Strong mathematical skills. Customer service and multi-line telephone experience. Proficient in Microsoft Office, data entry, and 10 key calculator. Strong work ethic. Ability to work independently and communicate with the team. Exceptional problem-solving skills. This position is a 40 hour work week, Monday-Friday 8:00am to 4:30pm. Culligan offers competitive pay and comprehensive benefits package. Must be able to lift 50 lbs. Additional compensation includes: Bonuses Health Insurance Vision Insurance Dental Insurance Life Insurance Vacation (PTO) Paid Holidays including Birthday 401K HSA Matching Uniform Provided Company Cell Phone Provided Pay: $35,500.00 - $42,000.00 per year Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Monday to Friday Work setting: In-person