Customer Service Representative (Bilingual)
Community Choice Financial, San Diego, CA, United States
Customer Service Representative
At Speedy Cash, we're more than a financial service provider; we're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences. Responsibilities include forging connections with customers to cultivate lasting relationships that drive repeat business, skillfully reviewing, validating, and processing customer transactions with accuracy including check cashing, money transfer, and customer payments, and proactively maximizing customer success by offering personalized financial services that fit their lifestyle. You will enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system, build new business by completing inbound and outbound call campaigns daily, assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments, and maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience. You will also maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations, engage in ongoing training and remain updated on our evolving products and processes, and work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. A full-time work schedule with regular, in-person attendance, including weekends is required. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Qualifications include a high school diploma or equivalent, excellent verbal and written communication skills, professional demeanor with customers and peers, meticulous attention to detail and ability to accurately enter data, proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems, must be at least 18 years of age, background check required (subject to applicable law), and ability to meet the physical demands for this position. Preferred qualifications and skills include experience in check cashing, document verification, and/or money order processing, prior cash handling, cash drawer/vault management experience, bilingual (English/Spanish) is a plus and may be required for certain locations. Our benefits include a comprehensive new hire training program, access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development, performance based career advancement, educational reimbursement program, multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options, traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, company-sponsored life and AD&D insurance, voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance, paid time off (accrue 12 days per calendar year plus additional days for each year of service after the first year of employment), diverse culture and inclusive environment, and a relaxed, business casual dress code that includes jeans and sneakers! The base pay for this position is $20.00/hr. The compensation listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial Family of Brands Total Compensation package. With over 25 years of service, Speedy Cash is a trusted loan company that operates across 12 states and specializes in tools to get our customers' finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. We're steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it most. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
At Speedy Cash, we're more than a financial service provider; we're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences. Responsibilities include forging connections with customers to cultivate lasting relationships that drive repeat business, skillfully reviewing, validating, and processing customer transactions with accuracy including check cashing, money transfer, and customer payments, and proactively maximizing customer success by offering personalized financial services that fit their lifestyle. You will enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system, build new business by completing inbound and outbound call campaigns daily, assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments, and maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience. You will also maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations, engage in ongoing training and remain updated on our evolving products and processes, and work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. A full-time work schedule with regular, in-person attendance, including weekends is required. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements. Qualifications include a high school diploma or equivalent, excellent verbal and written communication skills, professional demeanor with customers and peers, meticulous attention to detail and ability to accurately enter data, proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems, must be at least 18 years of age, background check required (subject to applicable law), and ability to meet the physical demands for this position. Preferred qualifications and skills include experience in check cashing, document verification, and/or money order processing, prior cash handling, cash drawer/vault management experience, bilingual (English/Spanish) is a plus and may be required for certain locations. Our benefits include a comprehensive new hire training program, access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development, performance based career advancement, educational reimbursement program, multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options, traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, company-sponsored life and AD&D insurance, voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance, paid time off (accrue 12 days per calendar year plus additional days for each year of service after the first year of employment), diverse culture and inclusive environment, and a relaxed, business casual dress code that includes jeans and sneakers! The base pay for this position is $20.00/hr. The compensation listed represents only the base pay for this position, which is just one of the many elements of the Community Choice Financial Family of Brands Total Compensation package. With over 25 years of service, Speedy Cash is a trusted loan company that operates across 12 states and specializes in tools to get our customers' finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. We're steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it most. The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.