Mortgage Servicing Payment Specialist
Bell Bank, Fargo, ND, United States
Mortgage Servicing Specialist
This position specializes in the processing of payments and payoffs for 1-4 Family Mortgage secured loans. This position will also process transaction exceptions, rejects, or returned items. This position is responsible for keying all mortgage servicing transaction maintenance. Primary Duties:
Update and maintain position procedures. Process mortgage servicing payments. Responsible for processing NSF, ACH rejects, NOC/Return transactions and any unposted items when received. Process daily reports. Process transactions through branch capture. Review and process Federal File. Research exception items from item processing. Monitor and work suspense queues. Handle customer inquiries regarding mortgage servicing 1-4 Family 1 st Mortgage loans. Responsible for processing all cashiering tasks through Black Knight MSP system. Process mortgage payoffs and research payoff shortages. This position is required to maintain a working knowledge of all Bell Bank, State, Federal and investor guidelines in order to ensure compliance with rules and regulations. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Perform other duties as assigned. Bell Bank Culture, Policy and Accountability Standards:
Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Education, Experience, and other Expectations:
High School diploma. Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft Office, and ability to effectively use them. Experience in banking is helpful. Skills and Knowledge:
Prior work-related experience or prior bank servicing experience. Knowledge of basic accounting principles. Ability to work independently with good organizational skills; ability to prioritize and meet deadlines. Communication skills to interact professionally with lenders and customers. Detail oriented with good analytical and problem-solving skills.
This position specializes in the processing of payments and payoffs for 1-4 Family Mortgage secured loans. This position will also process transaction exceptions, rejects, or returned items. This position is responsible for keying all mortgage servicing transaction maintenance. Primary Duties:
Update and maintain position procedures. Process mortgage servicing payments. Responsible for processing NSF, ACH rejects, NOC/Return transactions and any unposted items when received. Process daily reports. Process transactions through branch capture. Review and process Federal File. Research exception items from item processing. Monitor and work suspense queues. Handle customer inquiries regarding mortgage servicing 1-4 Family 1 st Mortgage loans. Responsible for processing all cashiering tasks through Black Knight MSP system. Process mortgage payoffs and research payoff shortages. This position is required to maintain a working knowledge of all Bell Bank, State, Federal and investor guidelines in order to ensure compliance with rules and regulations. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Perform other duties as assigned. Bell Bank Culture, Policy and Accountability Standards:
Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Education, Experience, and other Expectations:
High School diploma. Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft Office, and ability to effectively use them. Experience in banking is helpful. Skills and Knowledge:
Prior work-related experience or prior bank servicing experience. Knowledge of basic accounting principles. Ability to work independently with good organizational skills; ability to prioritize and meet deadlines. Communication skills to interact professionally with lenders and customers. Detail oriented with good analytical and problem-solving skills.