Customer Service Rep
New York City Department Of Investigation, Bronx, NY, United States
Customer Service Rep
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. The Land Records Division is seeking a Customer Service Representative to serve at the Bronx Land Records office. Reporting to the Assistant Deputy City Register, duties and responsibilities include the following: Assisting customers in the public area with the preparation of the required cover pages for document submissions. Intake, scan and return documents presented to the City Register offices for recording by mail or in person. Process certified document requests. Pulling microfilm/microfiche and Land Records books upon request. Refiling and keeping Land Records books in the library area in order. Cashiering and opening mail. Researching property ownership. Working on Special projects in the division as needed. Minimum Qualifications: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills: Excellent written and verbal communication skills. Detail oriented and ability to multi-task. Working knowledge of computer programs. Strong interpersonal and teamwork skills. Job ID: 774309 Posted until: 04/04/2026 Title code: 10251 Civil service title: CLERICAL ASSOCIATE Title classification: Competitive-1 Business title: Customer Service Rep Experience level: Experienced (non-manager) Job level: 03 Number of positions: 1 Work location: 3030 Third Ave Category: Constituent Services & Community Programs
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. The Land Records Division is seeking a Customer Service Representative to serve at the Bronx Land Records office. Reporting to the Assistant Deputy City Register, duties and responsibilities include the following: Assisting customers in the public area with the preparation of the required cover pages for document submissions. Intake, scan and return documents presented to the City Register offices for recording by mail or in person. Process certified document requests. Pulling microfilm/microfiche and Land Records books upon request. Refiling and keeping Land Records books in the library area in order. Cashiering and opening mail. Researching property ownership. Working on Special projects in the division as needed. Minimum Qualifications: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills: Excellent written and verbal communication skills. Detail oriented and ability to multi-task. Working knowledge of computer programs. Strong interpersonal and teamwork skills. Job ID: 774309 Posted until: 04/04/2026 Title code: 10251 Civil service title: CLERICAL ASSOCIATE Title classification: Competitive-1 Business title: Customer Service Rep Experience level: Experienced (non-manager) Job level: 03 Number of positions: 1 Work location: 3030 Third Ave Category: Constituent Services & Community Programs