Senior Key Account Manager

Full Sail Media is a family-owned, Baltimore-based print and marketing services company specializing in direct mail, commercial print, fulfillment automation, sales kits, and integrated marketing strategy. We are deeply committed to quality, innovation, and community involvement.

The Senior Account Manager plays a critical role in delivering exceptional client experiences by managing projects from design through production and delivery. This role requires strong wide format & print industry knowledge, attention to detail, and the ability to thrive in a fast-paced, deadline-driven environment.

·      Receive and process customer orders via phone, email, and online portals

·      Prepare accurate job quotes based on specifications from Sales or client requests

·      Act as liaison between customers and the production teams

·      Manage project timelines, specifications, and quality expectations

·      Resolve customer issues, including research and corrective action planning

·      Conduct outbound sales and relationship-building for house accounts

·      Maintain accurate job records, contracts, and documentation

·      Represent customer needs while balancing production realities

·      Ensure all work meets Full Sail Media’s quality and service standards

·      Build long-term customer loyalty through responsiveness and accountability

·      Support additional duties as assigned

·      Print industry experience (required)

·      Strong computer and technology proficiency

·      Excellent communication and interpersonal skills

·      High attention to detail and organization

·      Ability to manage multiple projects simultaneously

·      Comfort working in a deadline-driven environment

·      Professional, solutions-oriented mindset

·      Desire to learn, grow, and contribute to a team-based culture

·      Proactive communication

·      Ownership mentality

·      Customer-first thinking

·      Operational discipline

·      Continuous improvement mindset