Market Relationship Banker
Old National Bank, Oak Lawn, IL, United States
Overview
Old National Bank has served clients and communities since 1834, managing over $70 billion in assets. We are a regional powerhouse committed to social responsibility, volunteering, and charitable giving.
Responsibilities Old National Bank is seeking a Market Relationship Banker to join our Community Banking Team. This position allows you to work across multiple branches, building long‑term client relationships and providing insight, advice, and personalized financial solutions. Responsibilities include retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, resolving client issues, and processing transactions.
Salary Range
The salary range for this position is $17.00/hr – $29.75/hr. Base salary varies based on responsibilities, relevant skills, experience, education, and geographic location.
Key Accountabilities
Develop and grow client and prospective client relationships
Consult with clients/prospective clients to uncover needs, educate, and advise on product and service alternatives aligned with their financial objectives.
Cross‑sell products and services and refer to business partners to meet client needs.
Maintain contact with the client base through periodic proactive touchpoints.
Achieve Sales and Service Targets
Market a full range of consumer and small business banking services through proactive techniques such as lobby engagement, outbound calls, marketing campaigns, or in‑house events.
Maintain knowledge of all products and services and apply it to understand and fulfill client needs.
Seek coaching to develop service and sales skills and share best practices with the team.
Operations Oversight
Resolve moderate to complex customer maintenance and/or client service problems using internal resources and analysis.
Educate clients on emerging technology and digital solutions (mobile, online, ATM) to enhance their experience.
Execute all sales, service, and banking transactions accurately and in compliance with policies, procedures, and regulatory requirements.
Follow fraud prevention procedures and stay updated on evolving fraud tactics.
Key Competencies for Position
Culture Leadership:
Communication – applies active listening and skillful questioning to understand client situations and adapt communication style.
Collaboration – builds trusted relationships with others to achieve business goals and share knowledge.
Execution Leadership:
Drive and Execution – pursues goals, overcomes obstacles, seeks continuous learning, and collaborates to achieve results.
Problem Resolution/Decision-Making – identifies causes of issues, incorporates input, and makes sound decisions with minimal oversight.
Client Leadership:
Client Leadership – places the client at the forefront, seeks firsthand client information, and considers client perspective in decisions.
Key Measures of Success/Key Deliverables
Improve client retention through cross‑selling, personalized outreach, issue resolution, and feedback monitoring.
Contribute to the banking center’s financial success by achieving targets for loan and account production, referrals, and digital banking enrollment.
Acquire new Community Bank relationships through a strong referral network and outreach efforts.
Position Levels
There are two levels: Relationship Banker and Relationship Banker II. Distribution of responsibilities and required training varies by level. Licensing or registrations must be maintained current.
Relationship Banker
Handles all transactions, servicing needs, and inquiries after required training.
Achieves account opening, partner referrals, lending, credit card, and Client Financial Profile goals.
Qualifications and Education Requirements
High School diploma or GED equivalent.
Minimum one year relationship‑based client consultation and/or consultative sales experience (banking industry a plus).
Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
Relationship Banker II
Completed all new hire training and the Relationship Banker Learning Path within defined timeframes, or has equivalent experience at another institution.
Demonstrates consultative sales skills and strong service levels.
Consistently meets or exceeds account opening, lending, credit card, partner referral, and Client Financial Profile goals.
May manage an assigned client portfolio for all consumer banking relationship needs.
Encouraged to volunteer in community or professional organizations.
Completes the Relationship Banker Development Program to demonstrate advanced proficiency.
Qualifications and Education Requirements – Relationship Banker II
High School diploma or GED equivalent.
Minimum one year relationship‑based client consultation and/or consultative sales experience.
Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening, and consumer lending.
Currently registered with or previously registered for the National Mortgage Licensing System and Registry (NMLS) and able to re‑register immediately.
Equal Opportunity Employer Statement
Old National is proud to be an equal‑opportunity employer dedicated to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.
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Responsibilities Old National Bank is seeking a Market Relationship Banker to join our Community Banking Team. This position allows you to work across multiple branches, building long‑term client relationships and providing insight, advice, and personalized financial solutions. Responsibilities include retaining and deepening existing client relationships through cross‑selling, establishing new banking relationships, referring clients to product partners, educating clients on digital solutions, providing account servicing and maintenance, resolving client issues, and processing transactions.
Salary Range
The salary range for this position is $17.00/hr – $29.75/hr. Base salary varies based on responsibilities, relevant skills, experience, education, and geographic location.
Key Accountabilities
Develop and grow client and prospective client relationships
Consult with clients/prospective clients to uncover needs, educate, and advise on product and service alternatives aligned with their financial objectives.
Cross‑sell products and services and refer to business partners to meet client needs.
Maintain contact with the client base through periodic proactive touchpoints.
Achieve Sales and Service Targets
Market a full range of consumer and small business banking services through proactive techniques such as lobby engagement, outbound calls, marketing campaigns, or in‑house events.
Maintain knowledge of all products and services and apply it to understand and fulfill client needs.
Seek coaching to develop service and sales skills and share best practices with the team.
Operations Oversight
Resolve moderate to complex customer maintenance and/or client service problems using internal resources and analysis.
Educate clients on emerging technology and digital solutions (mobile, online, ATM) to enhance their experience.
Execute all sales, service, and banking transactions accurately and in compliance with policies, procedures, and regulatory requirements.
Follow fraud prevention procedures and stay updated on evolving fraud tactics.
Key Competencies for Position
Culture Leadership:
Communication – applies active listening and skillful questioning to understand client situations and adapt communication style.
Collaboration – builds trusted relationships with others to achieve business goals and share knowledge.
Execution Leadership:
Drive and Execution – pursues goals, overcomes obstacles, seeks continuous learning, and collaborates to achieve results.
Problem Resolution/Decision-Making – identifies causes of issues, incorporates input, and makes sound decisions with minimal oversight.
Client Leadership:
Client Leadership – places the client at the forefront, seeks firsthand client information, and considers client perspective in decisions.
Key Measures of Success/Key Deliverables
Improve client retention through cross‑selling, personalized outreach, issue resolution, and feedback monitoring.
Contribute to the banking center’s financial success by achieving targets for loan and account production, referrals, and digital banking enrollment.
Acquire new Community Bank relationships through a strong referral network and outreach efforts.
Position Levels
There are two levels: Relationship Banker and Relationship Banker II. Distribution of responsibilities and required training varies by level. Licensing or registrations must be maintained current.
Relationship Banker
Handles all transactions, servicing needs, and inquiries after required training.
Achieves account opening, partner referrals, lending, credit card, and Client Financial Profile goals.
Qualifications and Education Requirements
High School diploma or GED equivalent.
Minimum one year relationship‑based client consultation and/or consultative sales experience (banking industry a plus).
Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
Relationship Banker II
Completed all new hire training and the Relationship Banker Learning Path within defined timeframes, or has equivalent experience at another institution.
Demonstrates consultative sales skills and strong service levels.
Consistently meets or exceeds account opening, lending, credit card, partner referral, and Client Financial Profile goals.
May manage an assigned client portfolio for all consumer banking relationship needs.
Encouraged to volunteer in community or professional organizations.
Completes the Relationship Banker Development Program to demonstrate advanced proficiency.
Qualifications and Education Requirements – Relationship Banker II
High School diploma or GED equivalent.
Minimum one year relationship‑based client consultation and/or consultative sales experience.
Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening, and consumer lending.
Currently registered with or previously registered for the National Mortgage Licensing System and Registry (NMLS) and able to re‑register immediately.
Equal Opportunity Employer Statement
Old National is proud to be an equal‑opportunity employer dedicated to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.
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