Investigator, Asset Protection (Milford, CT)
Abercrombie & Fitch Co., Milford, CT, United States
Responsibilities
Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
Provide in person and remote support to local store management to meet strategic asset protection objectives
Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
Commit to the highest degree of professionalism, integrity, and customer service
Complete AP and Physical Security audits on a routine basis.
Complete special projects as assigned by Regional Manager of Asset Protection.
Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
Conduct internal investigations for inventory, cash loss, and violations of policy.
Prepare case reports covering investigation and case details
Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
Serve as a liaison between store/APA investigations and certified market interviewers
Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
Represent company in court proceedings related to investigations
Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
Utilize analytics software to develop specific store loss prevention strategies
Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions
Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency
Effectively identify and implement solutions to eliminate store margin erosion
Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings
Qualifications
4-year degree preferred
2 or more years of experience in Asset Protection, multi-location experience preferred
Strong communication and interpersonal skills
Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
Ability to work nights, evenings and weekends appropriate to retail business needs
Must pass a comprehensive background investigation
Must have a reliable means of transportation
Benefits & Perks
Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)
Provide in person and remote support to local store management to meet strategic asset protection objectives
Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service
Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers
Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols
Commit to the highest degree of professionalism, integrity, and customer service
Complete AP and Physical Security audits on a routine basis.
Complete special projects as assigned by Regional Manager of Asset Protection.
Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance.
Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance.
Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty.
Conduct internal investigations for inventory, cash loss, and violations of policy.
Prepare case reports covering investigation and case details
Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable
Serve as a liaison between store/APA investigations and certified market interviewers
Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts
Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies
Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations
Represent company in court proceedings related to investigations
Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners
Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols
Utilize analytics software to develop specific store loss prevention strategies
Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions
Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency
Effectively identify and implement solutions to eliminate store margin erosion
Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings
Qualifications
4-year degree preferred
2 or more years of experience in Asset Protection, multi-location experience preferred
Strong communication and interpersonal skills
Ability to evaluate circumstances and make timely decisions based on company apprehension guidelines
Ability to work nights, evenings and weekends appropriate to retail business needs
Must pass a comprehensive background investigation
Must have a reliable means of transportation
Benefits & Perks
Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr