Sr Manager Sales Training
Hilton Grand Vacations, Sevierville, TN, United States
As Senior Manager, Sales Training, you’ll play a key role in empowering our sales executives with the tools, confidence, and support they need to thrive. Based in Sevierville, TN this position also oversees training efforts at our Nashville location, requiring regular travel to Nashville.
Join Us Individually, we’re impressive. Together, we’re unstoppable. Your dedication to building meaningful customer relationships is what transforms ordinary moments into extraordinary ones. We’re proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please reach out if you need support.
Key Responsibilities
Collaborate closely with the AGT Director of Training on strategic initiatives
Lead onboarding and training both in-person and digitally for new hires with enthusiasm and expertise
Develop and execute action plans to uphold service excellence
Conduct ride‑along’s, provide feedback, and support performance development
Analyze weekly sales metrics and guide follow‑up strategies
Facilitate 30‑60‑90 day trench training focused on sales psychology and process
Approve new hires for floor release after testing and final ride evaluations
Offer personalized coaching to deepen understanding of the sales journey
Keep teams informed on inventory updates and program enhancements
Deliver ongoing training at key milestones: weekly, monthly, and annually
Champion employee retention through career pathing and workplace engagement
Promote ethical practices aligned with HGV’s core values
Implement tools to reduce cancellations and boost success
Foster a vibrant, passionate, and fun work environment
Required Qualifications
5+ years of branded sales ownership experience
3+ years in a sales training role
Proven ability to train and mentor new hires
Flexible schedule and professional demeanor
Deep understanding of HGV departments and customer support
Proficiency in Microsoft Excel, Word, Teams, Zoom, and PowerPoint
Preferred
Bachelor’s Degree
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Join Us Individually, we’re impressive. Together, we’re unstoppable. Your dedication to building meaningful customer relationships is what transforms ordinary moments into extraordinary ones. We’re proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We provide reasonable accommodations for individuals with disabilities throughout the application and employment process. Please reach out if you need support.
Key Responsibilities
Collaborate closely with the AGT Director of Training on strategic initiatives
Lead onboarding and training both in-person and digitally for new hires with enthusiasm and expertise
Develop and execute action plans to uphold service excellence
Conduct ride‑along’s, provide feedback, and support performance development
Analyze weekly sales metrics and guide follow‑up strategies
Facilitate 30‑60‑90 day trench training focused on sales psychology and process
Approve new hires for floor release after testing and final ride evaluations
Offer personalized coaching to deepen understanding of the sales journey
Keep teams informed on inventory updates and program enhancements
Deliver ongoing training at key milestones: weekly, monthly, and annually
Champion employee retention through career pathing and workplace engagement
Promote ethical practices aligned with HGV’s core values
Implement tools to reduce cancellations and boost success
Foster a vibrant, passionate, and fun work environment
Required Qualifications
5+ years of branded sales ownership experience
3+ years in a sales training role
Proven ability to train and mentor new hires
Flexible schedule and professional demeanor
Deep understanding of HGV departments and customer support
Proficiency in Microsoft Excel, Word, Teams, Zoom, and PowerPoint
Preferred
Bachelor’s Degree
#J-18808-Ljbffr