Senior Manager, Product Management - Correspondence Platform
Capital One, Chicago, IL, United States
Senior Manager, Product Management – Correspondence Platform
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team The US Card Outbound Correspondence platform is at the heart of delivering critical communications, from the credit cards in our customers' wallets to their essential statements and letters. We build the cutting‑edge platform capabilities that ensure these billions of pieces of correspondence are produced and delivered seamlessly.
About the Role As a Product Manager on our Outbound Correspondence team, you won't just manage; you'll innovate. You'll own the complete product lifecycle, from initial ideation to development and launch, specifically, driving the modernization of a new enterprise correspondence platform for real‑time correspondence such as letters, disclosures, and statements, integrated with the messaging destination. You'll be a central figure, collaborating across diverse teams, including Technology, Supply Chain, and Servicing Strategy. Additionally, you will work across LOBs to offboard and onboard new customer communications, directly supporting critical initiatives across the enterprise. Your mission will be to deeply understand both internal and external customer needs, translating them into innovative new capabilities that enable an enterprise‑wide destination platform with critical capabilities including paper fallback, self‑healing controls, and dynamic composition.
We're seeking a visionary Product Manager who blends robust product management expertise with a keen understanding of data systems, processing, and, most importantly, user needs. Your ability to navigate complex stakeholder landscapes and demonstrate strong matrixed leadership across numerous internal and external partners will be crucial to your success.
Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered
– Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused
– Delivers game‑changing outcomes by focusing on leverage and execution excellence
Technology Driven
– Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value
Integrated Problem Solving
– Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership
– Leads cross‑functional teams to solve customer problems and drive organizational alignment
Basic Qualifications
At least 5 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications
Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws and regulations regarding criminal background inquiries.
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Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team The US Card Outbound Correspondence platform is at the heart of delivering critical communications, from the credit cards in our customers' wallets to their essential statements and letters. We build the cutting‑edge platform capabilities that ensure these billions of pieces of correspondence are produced and delivered seamlessly.
About the Role As a Product Manager on our Outbound Correspondence team, you won't just manage; you'll innovate. You'll own the complete product lifecycle, from initial ideation to development and launch, specifically, driving the modernization of a new enterprise correspondence platform for real‑time correspondence such as letters, disclosures, and statements, integrated with the messaging destination. You'll be a central figure, collaborating across diverse teams, including Technology, Supply Chain, and Servicing Strategy. Additionally, you will work across LOBs to offboard and onboard new customer communications, directly supporting critical initiatives across the enterprise. Your mission will be to deeply understand both internal and external customer needs, translating them into innovative new capabilities that enable an enterprise‑wide destination platform with critical capabilities including paper fallback, self‑healing controls, and dynamic composition.
We're seeking a visionary Product Manager who blends robust product management expertise with a keen understanding of data systems, processing, and, most importantly, user needs. Your ability to navigate complex stakeholder landscapes and demonstrate strong matrixed leadership across numerous internal and external partners will be crucial to your success.
Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered
– Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused
– Delivers game‑changing outcomes by focusing on leverage and execution excellence
Technology Driven
– Leverages technology to deliver innovative and resilient solutions that enable both near‑term and long‑term value
Integrated Problem Solving
– Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership
– Leads cross‑functional teams to solve customer problems and drive organizational alignment
Basic Qualifications
At least 5 years of experience working in Product Management
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications
Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws and regulations regarding criminal background inquiries.
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